Business Profile

Social Media Marketing

If(we)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for If(we)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

23 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the record, this is not a spam or copy and paste complaint. On August 4th I created a new account. (For context) ************ has deleted several of my accounts in the past for absolutely no reason. Once again on August 18 2023. After a new tagged app update. My new account was again deleted. I again contact their customer service and once again, just like nearly every Better Business Bureau complaint against them. They keep saying the same response along with the screenshot. "Your account has been cancelled due to violations of the Terms of service." I'm sick and tired of being treated this way. My original Account that I had for 5 years was deleted for no reason and now this new account that I had only for 2 weeks, where I actually read the whole terms of service this time around and where I strictly followed it for the past 2 weeks, and yet I ended up still getting deleted. I don't do nothing illegal; I've been talking to the same people who I've known for years now, I don't ****** my diamonds or coins on the site, when I stream, I'm not cursing or showing my private parts on live stream. I literally sit in my chair on camera and that's it. I had **** coins and **** diamonds that was in my account that I didn't use yet and 96 fans that I built up again from zero and now it's gone. I'm convinced at this point, that either someone or several people I know from the app, who I don't contact or associate with anymore is constantly reporting every new account that I make. And if that is the case, there are no safeguards for people spamming the report button against you. Or this is still about the original complaint that I brought against to tagged about coins and diamonds that I did not receive from their mobile advertiser partner digital turbine. And someone from this Company who has enough power, and who I probably angered, constantly keeps deleting me. Regardless, this has just been a pattern of constant unfair termination on multiple occasions.
Business Response
Date: 08/22/2023
Dear BBB,

Our support team has been in contact with ******************, as evident in the screenshot he supplied of our communications. Our moderation decisions are not influenced by complaints to the BBB, of which ****************** has submitted several.

You may reference the following cases which have already been resolved:
Case #********
Case #********

The following cases were submitted to the BBB serving Metro **************, and Eastern ************:
Case #********
Case #********

Our support team has correctly and adequately responded to ****************** in each of the above scenarios. Due to his repeated violations of the Terms of Service agreement, ****************** is no longer welcome on any of our apps. If we become aware of any account operated by ****************** in the future, it will be removed immediately with no opportunity for reinstatement or refund.

Regards,

The Meet Group
Customer Answer
Date: 08/22/2023

Complaint: 20492552

I am rejecting this response because: Just like in all the other complaints, they still do not provided any information or proof of what I violated. Even with screenshots and proof that I provide. They still will never provide on their end. It's all always been case of "violated terms of service" and yet every time there is no adequate proof on their end. Even in their response now they still don't provide what violation i caused. And that's the thing that gets to me the most. This company has repeatedly lied in all the reports that I've provided with screenshots and emails and yet they have their way. It's crazy that a company can do that to people on a whim and they're not held accountable. I really hope everyone reads this so that more light can be shed on company that can delete you for nonreason after doing nothing wrong.

Sincerely,

*************************
Business Response
Date: 08/30/2023
Dear BBB,
In accordance with the *** that ****************** agreed to at the time he registered with Tagged, there is no duty for Tagged to provide anyone with a detailed explanation for our community management decision.
Once again, ****************** is no longer welcome on our applications.
Regards,
The Meet Group
Customer Answer
Date: 08/30/2023

Complaint: 20492552

I am rejecting this response because: yeah don't provide an explanation when you can accuse anyone of the streamers for violation of terms of service when they haven't even violated nothing. Only when it's convenient for the company. What a joke. I'm sure someone new can make a new account and then someone reports him for doing nothing and then under your terms be deleted for no reason. This company responses is the definition of a politician. Say a whole bunch of garbage while never getting to the point and saying it's everyone's fault but theirs.

Sincerely,

*************************
Business Response
Date: 09/01/2023
Dear BBB,

In accordance with the *** that ****************** agreed to at the time he registered with Tagged, there is no duty for Tagged to provide anyone with a detailed explanation for our community management decision.

Once again, ****************** is no longer welcome on our applications.

Regards,

The Meet Group

Customer Answer
Date: 09/01/2023

Complaint: 20492552

I am rejecting this response because: yes it does matter. Because no matter what. Under the pretense that I violated something, yet this garbage company will not provide on their end. So if anything. After every single proof that I can collect with valid screenshots and proof of their hypocrisy, mal practice, and corruption. Then I will not stop calling this company out of it. It's not even only me they done this to. They've done this to a lot of people as well who have been there for years, even over a decade who find themselves in the same situation where I am. They do not give any explanation on how they violated the terms of service. They give the same automatic response not only from meet me but from tagged support as provided in the screenshot earlier. And then this company has the audacity to say that they don't need to provide an explanation. Regardless of the terms of service. If one of their members was to join another app and they got deleted with no reason, they would be doing the same thing as well. Wondering why and what is the solution. So no. This whole PR garbage they keep spewing out doesn't work.

Sincerely,

*************************
Initial Complaint
Date:07/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is regarding my account that is under my phone number that I have filed this complaint under. I have had my Tagged account for several years, and suddenly while Im messaging someone my account just deletes. Before this deletion, not one time did I receive any warnings that I was in violation of any terms. Tagged actually provokes you from using certain words and uploading certain pictures, which it gives you an automatic warning message/error so Im confused how could my profile get deleted just by having a casual conversation with someone. The thing is, Tagged deleting my profile causes me to lose connections with people that follow me on live, that Ive encountered in the past and built connections with its way bigger than just creating a new profile. Im requesting a reinstatement of my account.
Business Response
Date: 07/28/2023
Dear BBB,

We have confirmed that ****************** account was cancelled due to a violation of the Terms of Service. The profile is not eligible for reinstatement.

Per the Terms of Service agreement, An account may be terminated at any time, without notice, depending on the severity of the offense, which is determined exclusively at the discretion of the Company. The Company is not obligated to provide a Member with a warning prior to removal.

Regards,

Tagged
Customer Answer
Date: 07/28/2023

Complaint: 20348250

I am rejecting this response because: this is not a resolution; only a generic template. Tell me the problem. Be a man about it, Tagged. Thanks.

Sincerely,

*************************
Business Response
Date: 08/05/2023
Dear BBB,

We have addressed all concerns in our previous message and consider this matter closed.

Regards,

Tagged
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm new to the tagged app and I created my account on ********************** one week ago. On June 30th 2023, my account was deleted for no reason. I contacted customer service and they told me they I violated the terms of service. This does not make sense, I haven't even begun to explore all the app and yet I was deleted for violating the terms of service when I didn't even do nothing. If watching ads and gifting people on stream is some how a violation of the terms of service. then that is the most ludicrous example yet. After doing my research with other reports on here concerning this company. It seems I'm not the only example as well. If new users and people who have been on the app for over 13 years can be deleted with no warning and with no justification then that says a lot about this app. I've tried to contact them again through their customer support channel with more emails and this company all of sudden is silent now when it comes to responding. I'm asking the BBB to look into this since from the other reports, this company does not like explaining at all their actions. Again I'm new to the app and I want my account back.
Business Response
Date: 07/10/2023
Dear BBB,
In reviewing ******************** account and customer support inquiries, we confirmed that he was not using our service as intended and his account was correctly cancelled as a result.
Per our Terms of Service agreement, An account may be terminated at any time, without notice, depending on the severity of the offense, which is determined exclusively at the discretion of the Company. The Company is not obligated to provide a Member with a warning prior to removal.

Regards,
Tagged
Initial Complaint
Date:06/29/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 24 2023 I made an account on **********************. On June 29 2023. My account has been deleted by this company. Not even a week on the app and I'm already deleted. All I did was watch ads for gold coins and receive some diamonds in the inbox while talking to people on their streams. I've read the terms of service and I did not do anything to violate it. I just started to make friends on here and I can't even do something like that, let alone do live stream. I guess the rumors are true about this app. This app and company is a joke. This Company just deletes people's account at random for no rhyme or reason. And then, this company's response from the reports I've seen on here and other websites is that they will give the excuse that "This person has violated the terms of service." But, will not say how they did or what part is violated. They can take someone's account with no proof and since their customer service takes a week to even get a answer and it's usually a cookie cutter automated response.
Customer Answer
Date: 07/05/2023
Apparently after writing to their customer service. They restored the account
Initial Complaint
Date:06/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TAG keeps cancelling my page saying I violated turns of service when I'm doing absolutely nothing to be band for. There are ***** people reporting pages for no reason other than personal reasons. Tag never tells you what you did exactly. So basically anyone can complain and they will take your page without a reason. I was in the middle of a payout and I want my money. They have kept so many peoples money after they take their pages for unknown reasons. They already keep between 15 percent and 20 percent of your payout. They owe me $200 and I have screenshots of my payout, it was pending when they decided to take my page again. When I go live, all I do is talk to people who come in, my TAG name Is Queen of NO NEGATIVITY and I keep my lives clean and drama free.
Business Response
Date: 06/21/2023
Dear BBB,

We have confirmed that ********************** account was correctly cancelled due to a violation of our Terms of Service.

Tagged moderators review and classify content based upon the standards they are trained to uphold, and apply these standards uniformly across all users. Our moderators do not act on user reports alone -- no action is taken on a user's account without a confirmed violation of our Terms of Service.

Our records show that ********************** most recent cash reward was fulfilled on 3/5/2023. At the time that the profile was closed on 3/31/2023, ****************** had no cash rewards pending processing, nor a sufficient Diamond balance to qualify for any additional cash rewards. There is no outstanding balance of virtual goods requiring refund or payment.

Regards,
Tagged
Customer Answer
Date: 06/22/2023

Complaint: 20142643

I am rejecting this response because:
I do not accept tagged explanation because I cashed out two days before they cancelled my account and my ****** was pending so where is my money? There was no violation and I wasn't even on live when I got my account taken away. ********************** never told me what my violation was so there is no proof of what I violated. I feel like tagged does not investigate and people can report you just by being ***** and tagged just go along with it without investigating. If they reinstate my account they will see that I had ****** pending. Tagged is taking people's pages for no reason and keeping people's money. I do not want to have to go to court for a small claim for my money against them. Please look at the screenshot where it says payment pending

Sincerely,

*****************************
Business Response
Date: 06/28/2023
Dear BBB,

We confirmed in our prior reply that Ms. ******** profile was closed for violating Tagged TOS. In addition, we clarified that our moderators do not take action against a profile without proof. Per our Terms of Service agreement, [Tagged] is not obligated to provide a Member with a warning prior to removal.
We located the cash reward request in the screenshot provided by ****************** and found that it is not associated with the email address tied to this BBB complaint, rather a related profile closed for the same potentially illegal violation. ****************** is no longer welcome on Tagged, nor is she entitled to a cash reward payment in this scenario.
Regards,
Tagged Support
Customer Answer
Date: 06/28/2023

Complaint: 20142643

I am rejecting this response because: tag is full of it, there was never any violation on my part, my email has never changed and they are closing people's pages and keeping their money illegally.

Sincerely,

*****************************
Initial Complaint
Date:05/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 08 2023. I filed a complaint to the Better Better Business about this company about not receiving Gold and the scummy Business practices they allow on their app called "Tagged." On April 25 2023 I come to find out that my account that I had for nearly 5 years and the newest account I only had for about 3 months were deleted from the app. With out any warning, without any email, it was all gone I contacted their customer service in all their official channels and I get the same automatic response that somehow, I violated the terms of service. This in itself does not make any sense at all. When I contacted them again on how in any shape or manner I violated the terms of service, They refuse to give an explanation and they refused to response all together. If in the 5 years I have held that account and haven't violated the "Terms of Service" up until now, why would I even begin to start now. If anything, prior to the deletion of both my accounts, I only streamed once a week and was barely even on the app at this point. So how can I begin to even remotely violate the terms of service when I only streamed for 1 day of the week, was barely on the app, Didn't really message people or visit live streams and yet I get my accounts deleted for violating ABSOLUTELY NOTHING. The worst offence in this is that I had over 90k diamonds that was in the process of cashing out 200 dollars and tagged ripped that away and stolen Money that I earned from generous Tips and doing the awful offer wall quests that they partnered with Digital Turbine. I'm not the only example on here. There has been plenty of Complaints from other Streamers where tagged just deletes people's accounts and use the excuse that we violated the terms of service, when they themselves do not bother to give any reasonable proof or explanation that we did anything. I want both of my accounts restored, I want my diamonds restored and I want an actual answer from this ****************
Business Response
Date: 06/08/2023
Dear BBB,

We confirmed the violation in question and found that the account is not eligible for reinstatement, refund, or payment related to virtual currency.

A routine check performed prior to processing cash reward payments showed that the Diamonds in question were earned by breaking the rules.

As outlined in the Terms of Service that ****************** agreed to, users will not be entitled to a refund, money or any other compensation for unused Gold and virtual items when an account is closed, whether such closure was voluntary or involuntary.

Full TOS can be seen here:
***********************************************************

We have replied to Mr. ******** inquiries regarding this account closure, and consider this matter resolved.

Regards,

Tagged
Customer Answer
Date: 06/08/2023

Complaint: 20117000

I am rejecting this response because: They still do not provide proof that I've broken the rules. The so called routine check doesn't hold no weight when there are people right now gaming the diamond system as shown with the new screenshots provided. If the Better Business Bereau would allow me more than five screenshots i would provide more. They're Promoting their only fans, selling themselves with **** photos or videos, performing sexual acts on stream for diamonds, having photos posted while being near naked and with all the cleavage out. Yet I've shown in all my screen shots that I've provided is that I earned those diamonds again from doing the awful and tedious quests on the Digital turbine offer wall, and by earning the gold coins from watching the ads that they provide when visiting streams and from the donations of others. So if this does not shown how this company not only lies with the response they provided, but also shows their hypocrisy with their own, Terms of service and member conduct rules that they do not enforce( when it's convenient.) Then what else is this business going to lie about? I just exposed with proof and screenshots what's going on currently on their app. Also with the proof that I earned the coins through their offer wall thats provided on their app and yet somehow I'm the one that's in the wrong. So unless doing the offer wall quests that they provide, allow, promote and complete for coins is somehow a violation of the terms of service and member conduct rules then sets a dangerous precedent. And in turn contradicts their earlier response. And also the screenshots that I couldn't provide as of now, I know the federal trade commission would love to investigate.

Sincerely,

*************************
Business Response
Date: 06/14/2023
Dear BBB,

Our team ********/7/365 to enforce the Terms of Service and help ensure a safe experience for users. Information regarding our moderation practices can be found at themeetgroup.com/transparency-report/. If ****************** encounters inappropriate behavior, he should utilize the in-app reporting features to report the content so that we can review and determine the appropriate action.

Completing optional offers may result in a virtual currency award (i.e. Gold), however, doing so does not entitle a member to a cash reward, nor preclude them from being subject to the aforementioned routine checks prior to cash reward processing.

Cash rewards are earned by accumulating virtual gifts (i.e. Diamonds) from viewers in Live video as a thank you for entertaining and interacting with them.

As stated in our previous response, we have replied to Mr. ******** inquiries regarding this account closure, and consider this matter resolved.

Regards,

Tagged
Customer Answer
Date: 06/14/2023

Complaint: 20117000

I am rejecting this response because: a
AGAIN, this company does not even say how I violated the terms or service or how the diamonds that I gained are illegal. They keep repeating the same garbage that I violated the terms of service but yet they provide no discernable proof on their end that I even did. And that is the most frustrating part of all. This company will not provide details, pictures, logs, transactions, or anything on their side. How can anything change when I or others report these same people time and time again and nobody at tagged staff is doing anything to remove these people? The same people we report are on here currently still doing the same and getting away with stealing money. If I've been here for nearly 5 years and never got banned once and the fact that I've bought gold legally on the app and cashed out money in the past, then why would I begin to start trying to do anything illegal at this point? They don't say what paragraph of the terms of service I violated. They don't say the time and date of when it was violated. They don't provide not one credible reason other than, "He broke the rules." Yet here I am providing all the screen shots that I was able to save while my profile was active of where my gold was coming from and how I was legally earning it through the quests and ads and still, they say in their response they say it's illegal? Unreal and what an injustice. I'm providing all the proof possible and yet this is how I'm treated. 5 Years of work just tossed away because this company needs to steal that 200 dollars really badly from a streamer who followed the rules and was at this point streaming only once a week.

Sincerely,

*************************
Initial Complaint
Date:04/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reactivated my account after taking a long break from the app called Hi5. It is their sister app for the Tagged app. Was a Black V.I.P and level 50 on the account. When I go to stream or visit other streams they don't display both of these features at all, I contacted customer support on March ******* so that these basic features can be restored. After over a week of waiting for replies with their V.I.P support and their regular customer service, To sum it all up, All I got as a resolution from them was "we can't do it." So after spending thousands of dollars to complete said requirements for the badge and following the guild lines of years the site and helping others. I get treated like trash. And I bet you if the top streamer on the site was to complain in the same manner, they would instantly get that fixed. On top of that, since this company have partnered up with a new mobile advertising company called Digital turbine. The gold offers they provide on their offerwall, so we can obtain extra gold for completing mobile game objectives are 95 percent broken with many of them are broken links to "free merchandise" which are obviously phishing scams, or they only give you part of the reward after completing said objectives. I already made a prior complaint to the Better business Bureau about the company: "Digital Turbine" and they haven't responded at all and since this If(we) company is partnered with them, they in turn allow this garbage to happen on their platform. I want my coins that still due to me and I want my level ring and badge restored.
Business Response
Date: 04/19/2023
Dear BBB,

As we advised ******************, *** and levels status cannot be transferred between profiles.

*** status refreshes at the beginning of every month, and is based on the prior months purchase history. Current *** badge status is available in the *** Tracker menu located in the Live section of the Tagged app.

Please note that any issues related to offers must be reported to OfferWall directly.

If ****************** is having an issue with the optional offers on Tagged, he may tap the Having issues? Click here link to reach ********** support team for further assistance.

Regards,

Tagged
Customer Answer
Date: 04/19/2023

Complaint: 19913946

I am rejecting this response because: This is not about transferring V.I.P status or level ring to another profile, this about restoring at minimum the level ring that obviously does not show up when I enter a stream to communicate. And you people are partnered with the offerwall that you allow on your app. So part of your responsibility is to make sure that it happens as well. On top of that, I've made multiple BBB complaints with the advertiser response known as "Digital Turbine" that you allow on your app about the situation and they refuse to answer. Whether it was through their customer support email, their phone number that is provided, through the offerwall "having issues button," on your app, their official website, and finally the multiple BBB complaints that are in the screenshots provided. So what else am I suppose to do? When I exhausted all my options going through all the channels in trying to resolve this and the company still doesn't do their due diligence. The fact that I can't get my level ring fixed is baffling already which you as company control. But what's even more baffling is you allow this scummy company Digital turbine that has ripped off myself and multiple streamers in getting coins. When you were originally partnered up with the Iron Source advertiser company for the offerwall I had only 2 compliments and they acknowledged the problem and immediately resolved it, So Since I already went through every official channel with them, the only option left was to complain to the company that allows it on their app. So either you can return the Iron source offerwall to the app and fix my level ring, or make the digital turbine company answer. Or I'll just have to take it higher to the attorney General if need be. Because at this point, It's been over a month in trying to get a resolution for both this level ring and digital turbine issue combined .And the screenshots is enough proof that my complaint is valid.

Sincerely,

*************************
Business Response
Date: 04/25/2023
Dear BBB,

We have already been in contact with ****************** and answered his inquiries regarding levels. ****************** has access to all unlockable virtual items that he's earned with his current level. Any further questions can be answered by our support team directly by emailing **********************************.

No other reports regarding issues with the optional Digital Turbine offers have been received, and Tagged has no control over whether or not Digital Turbine responds to Better Business Bureau complaints or customer support inquiries.

Regards,

Tagged
Customer Answer
Date: 04/25/2023

Complaint: 19913946

I am rejecting this response because: So you allow a mobile advertiser company to leech off your app and fraud not only me, but other users on there as well. And then don't want to take the responsibility when you allow this on your app. because you can't do your due diligence? Now I'm ****** off even more because I wake up Monday morning on April 25 2023 and I come to see that my main account of 4 years and my back up account have now been deleted on the app. How convenient that when all I wanted was a simple resolution for putting something as simple as my level ring back to show on stream at minimum and some justice so that I can receive the coins I rightfully earned and worked for, but instead I get punished by having my 2 accounts get erased for the system , And on top of that, that new account I had over 90k diamonds that was in the process of cashing out and you literally ripped that from me. Over 200 dollars that I worked for is now gone. I already contacted your customer support about the erasure and just like everything, It usually takes over a week at minimum to get a response. So this what's going to happen, Since I never violated the terms of agreement in the 4 years I've been streaming on your app, I'm going to give you 1 week at minimum, to restore my diamonds and my 2 accounts. If that doesn't happen, I'm just going straight to the attorney general on this matter. The fact I never broken any rules on the app (And still haven't) and get punished because I wanted a reasonable solution is ridiculous. All the while, there are woman and men constantly breaking and manipulating the terms and not once do they ever get their accounts deleted.

Sincerely,

*************************
Initial Complaint
Date:04/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have been a member of tagged for over 13 years , and suddenly my account was canceled.when i finally was able to contact them through e-mail only . i received a reply that the account is canceled because of a violation of terms of service.i have replied many times asking why, never received a warning, asked about gold in the account , if the account was hacked and also for a phone number and always get the same robotic response.i have spent quite a bit of money over the years on the site to mainly play the pets game there and should deserve at least some kind of explanation.in many of my e-mails i have sent them my contact information with out any response from them. i have asked why is something that i paid for not credited to me to either move to another account or give to anyone , and do not get an answer to.what bothers me most is that they will take your money and then just delete you with out a warning or reason of any kind .but one thing i have noticed since my account has been deleted is that i have not received any messages to my e-mail account about unusual sign in activity for the last week that is associated with the cancelled account.
Business Response
Date: 04/13/2023
Dear BBB,

********************** was removed from Tagged due to a violation of our Terms of Service. We have reviewed the account and can confirm that it is not eligible for reinstatement.

In addition, we checked our records and found that ************************ has not made a purchase since April 2016, in which case a refund is not available.

Regards,

Tagged
Customer Answer
Date: 04/14/2023

Complaint: 19884531

I am rejecting this response because: it should not matter when my last purchase was and since there is gold in the account it just magically disapeers ?
like i said what violations are there and why no warnings given ?
why am i constantly bombarded with spam links and **** pictures and offers of solicitation by probably the same people on tagged and tagged does not even try to block them in any way?
why are scammers and cheats allowed to continue and never have there accounts deleted ?
why is this account being singled out ? i have a few other accounts , so why are those not in violation if they are mine ? they know it is me, i log in with same two devices.
like i said this makes no sense , never get a answer or explanation ,
i am only getting the feeling that i am being told to make a new account and then have to BUY gold to get back where i was at in the pets game
seems more like a scam to get money from me to get my original account back .

*********************************
Initial Complaint
Date:11/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. My name is ****************************. On Thursday, November 9th, 2022 I received an email from Tagged.com stating that my account had been cancelled due to violations of the terms of service. I have really enjoyed the app and meeting new people. I have been on Tagged for 1 year and 4 months and, I have always conducted myself appropriately. If I inadvertently did something to violate the terms of service, it was not intentional in any way. I am kindly asking for my account receive a second review and to be reinstated. If there is any additional I can provide, please do not hesitate to contact me.
Business Response
Date: 11/19/2022
Dear BBB,

Our records show that ******************** account is active with no restrictions.

If **************** has any further issues accessing her account, she may reach out to us directly at **********************************.

Regards,

Tagged
Initial Complaint
Date:10/11/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reported a harasser by the name of *********************** account **********..I asked that party to leave me alone when he did not like that he began harassing me all day . He stated he would not stop. He is blocked but he still continues to harass. This action is causing me undue stress. They have a code of conduct against harassment and bullying but do nothing. A block does not stop the harassment. ************** is still doing this as I type this message now. I request that the party be informed to leave me alone. I do not accept putting up a block. Tell them to stop bothering me.
Business Response
Date: 10/29/2022
Dear BBB,

Tagged Customer Support provided ************ instructions for blocking another user from communicating with her on 10/03/2022 at 9:24 PM EDT. Records show ************ has not blocked the reported user's profiles.

Note that the "Pets" game ************ referenced in the attachments is an optional game on Tagged in which users may interact with other users within the confines of the game. No communication can be sent through the game.

We continue to encourage ************ to block this user, and any user she does not wish to interact with on Tagged.

Regards,

Tagged
Customer Answer
Date: 10/30/2022

Complaint: 18165836

I am rejecting this response because: the party in question is in fact blocked. I blocked them soon after. Please do not lie Tagged representative. Look at the immage that is him blocked. Fix the issue.

Sincerely,

***********************
Business Response
Date: 11/06/2022
Dear BBB,

Beyond blocking this member, ************ should consider contacting local law enforcement to file a report if anyone has threatened to harm her.

We regret that ************ is dissatisfied and we would be happy to refund any unspent virtual currency, but records show that all goods have been used.

Regards,

Tagged

Customer Answer
Date: 11/07/2022

Complaint: 18165836

I am rejecting this response because: I want them told to leave me alone. that is all i want. that means do not come to my account messing with me in any form. they are blocked and will remain that way but as far as that goes they are not in my state.. You(Tagged) tell them to leave me alone!

Sincerely,

***********************

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