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Business Profile

Social Media Marketing

Reddit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Media Marketing.

Important information

  • Customer Complaint:

    Reddit came to BBB’s attention in March 2012. A review of complaints done in June 2024. 

    Complaints on file state concerns of restricted or account bans.

    BBB recommends users to review Reddit Content Policy and for all other support options, please visit Help Center.


Complaints

This profile includes complaints for Reddit's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reddit has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Reddit

      303 2nd Street, Suite 500S San Francisco, CA 94107

    • Reddit

      548 Market Street #16093 San Francisco, CA 94104-5401

    • Reddit

      520 Third St., Suite 305 San Francisco, CA 94107

    Customer Complaints Summary

    • 202 total complaints in the last 3 years.
    • 95 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      {1} Reddit has subjected me to repeated gender discrimination, brigading/online stalking, and permanently banned me for reporting it and objecting to such behavior. For a lengthy period, I, as an ugly male, dared to make posts seeking dermatologic advice after having fallen into the rabbit hole of self-care in early 2025. Being a male, I was chastised for being ugly and faced repeated demands in comments and unsolicited messages that I self-harm by using ****************, a substance ***** the skin if you are not a use case for it, and repeatedly stalked by female users who mass reported any post or comment I made including their male supporters. {2} Reddit gave me a 3-day ban, and just hours later, permanently banned four of my accounts and even throwaways I forgot I had, for my failure to submit to harassment and gender discrimination. The mass reporting of my posts really started rolling in when I pointed out that such constant harassment of myself for not consenting to use **************** was permitted and encouraged because of the double standard in how there is no "body positivity" or acceptance movement for men, when there should be, for if there was, I would not have faced so many demands I commit self-harm by using ****************. {3} They also accused me of "ban evasion", which I never did. Reddit has repeatedly engaged in even worse behavior, such as by promoting violence and murder against minorities by Hispanic racists, something I myself experienced countless times, nearly dying. {4} Reddit has taken the stance that female users get to harass a male user for as long as they want; that such male should be banned if they report it. Reddit takes the stance that anyone who is ugly should self-harm via use of ****************, and perma-bans those like me who expose this unhinged behavior.

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Reddit when I was able to recover my account after it was hacked nothing is still working still a lot of errors I have contacted support team many times still no response I have spent time and effort my email on the account is ********************* id like this fixed immediately please as I have some point spent money on the app and do not want to loose my 4 year old account please help thanks.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6th March, 2025, Reddit permanently banned my two accounts, u/TheAcademiq and u/AcademicTutor21. My secondary account, u/TheAcademiq, was hacked by an individual who started posting NSFW material, causing all my accounts to be banned. I had not yet put 2FA on the account, and the problem is that Reddit has refused to look into my case and has only provided a form and generic answers. I am a content writer and have, for the past 5 years, have used Reddit to get my clients. I have built trust, and my primary account has more than 100 positive reviews from clients. The issue on Reddit caused the banning of my primary account u/******************, and I had clients with whom we were working on projects together, and since then, I have been unable to reach them. My accounts have more than 14k karma combined and have never been flagged for illegal activity. Nonetheless, Reddit has remained unwilling to look into my case and provide a resolution to my problem. My business has been severely hurt because I invested all of my resources in the platform. After all, it has been the one that worked for me. Now I am stressed because I have clients who are looking for my services, and I'm unable to respond to them. The worst part is that I never did anything wrong, and so where is justice in all of this? Therefore, I would request that you ask Reddit to look into my case and realise that I am being punished for literally doing nothing. My only sin was not securing my secondary account and now I have been banned

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Reddit, Inc. due to their repeated failure to respond to my help requests and their unjust banning of multiple accounts and ************************** without explanation. I have been attempting to resolve these issues since December 2024 and have received no response from Reddits support team despite using all available channels, including:Submitting multiple tickets via Reddits official help request system.Posting in r/ModSupport and other support-related subreddits.Attempting direct contact with Reddit admins and ************* accounts and ************************** were banned under false pretenses without any warning, justification, or ability to appeal. When I tried to request clarification, Reddit ignored every single inquiry. Additionally, they have allowed me to be harassed while falsely accusing me of harassing another sect. Their moderation has demonstrated clear bias, and I have also experienced racism from their handling of these issues.Furthermore, I had a bogus warning on my account that I was in the process of appealing before my ban, yet Reddit never responded to my appeal. This, combined with their refusal to address my other concerns, makes it feel personal and targeted.I am requesting that Reddit:1. Provide a clear and transparent explanation for the bans.2. Review my cases fairly and reinstate my accounts/************************** if they were wrongfully banned.3. Improve their customer service by responding to help requests in a reasonable

    • Initial Complaint

      Date:03/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Slightly less of a safe haven for racist, sexist, and generally hateful people to echo their s***** ideas off of each other in than on X-Twitter. Reddit's moderators will NOT take action against individuals using terms like "apes" to refer to other racial groups, but WILL ban you if you tell an ICE agent they lack empathy.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried contacting customer support because of suspicious activity on my account. I was told that I would be locked out of my account until customer support responds. I have been waiting ages for customer support to message me and I am locked out of my account. Please at least let me back into my account and figure out what is going on with the suspicious activity.

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******* ******** I have contacted yall delete my post but yall never got back to me yet so please delete my post at post link is *******************************************************************************************

    • Initial Complaint

      Date:03/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/23/2025 one of your subreddit's moderators accused my business of making fake posts and banned me. This is a cease and desist of defamation notification.The subreddit at questions is called WA_Guns, under moderator gordpolis_ii. They have defamed my business after banning me, told me to go contact the moderators and promptly blocked me from being able to make contact.Reddit is responsible for allowing the defamation of my business by providing heightened powers and credibility for this subreddit to defame my business and I would like action to be taken to either remove the subreddit entirely or investigate this complaint at the very least.

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent one email and my account was suspended for Spam. They won't provide a reason nor can you reach anyone at customer service. I filed an appeal to have the ban removed and an automated response that it will not be their algorithm is incorrectly flagging things costing me time, money and opportunity to not be able to respond to messages that I have received

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Reddit username is *************. I received the attached message labeled “message 1” stating that my Reddit account has been temporarily banned for three days for harassment. But when I click on the link to the alleged content that I’m being banned for, nothing populates. It doesn’t even show me the alleged comment, just a link to a post about *****. So, I appealed the decision and asked Reddit to show me the exact comment I made that constitutes harassment. As you’ll see in message 2, Reddit’s response was to once again send me a link that does not populate with a comment I made and reinforce the ban. It’s unethical and tyrannical to ban someone for harassment, without even telling them what they wrote that constitutes harassment, or who they harassed. It appears that Reddit is simply banning anyone who’s critical of **** **** or his business interests. When I appealed this decision to Reddit and asked them to show me the content I posted that was offensive, their response was to again send me nothing, and just re-repeat the first email. Then they disabled my ability to respond to them.

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