ComplaintsforReddit
Additional Complaint Information
Reddit came to BBB’s attention in March 2012. A review of complaints done in June 2024.
Complaints on file state concerns of restricted or account bans.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My personal information was shared on Reddit against my will. This is a violation of my privacy. I reached out to Reddit to have it corrected but they declined my request. My personal information should be taken down immediately from their website and I do not endorse anyone posting my personal information on Reddit. I am not a government or public official so the first amendment does not count as an excuse and no company has the right to post my personal information on their website without my full consent. The website where my personal information was shared is: ********************************************************************************************************* information stating Dami should be taken down immediately.Business response
07/23/2024
Hello,
We confirm that this user contacted ********************** directly about their issue. Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.
Regards,
Reddit Admin TeamInitial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Website allows people to create tips on how to steal paid-content **************************************************************************Business response
07/23/2024
Hello,
This user has not yet contacted ********************** directly through the correct reporting channel about this issue.
We encourage the user to report the issue via our Contact Support form (****************************************************************) so that the appropriate team can review the request and respond in due course.
Regards,
Reddit Admin TeamCustomer response
07/23/2024
Complaint: 22004508
I am rejecting this response because:
This post has been reported numerous times.Sincerely,
*****************************Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Trying to appeal a permanent Reddit ban is like pulling teeth. Initially, they banned my account because I had fallen for a troll's Rage Bait and told him to "Choke on butter". The troll then reported every person that responded to him in that thread as told by another user. I was given a 7 day suspension which I was more than happy to abide by. I closed and deleted the app after that. but the problem is, I have another account logged in on my browser at all times. I frequently ****** questions about certain things like cosplay or advice, and reddit is always the #1 thing to pop up. I very much enjoy the site because it's very useful for me when troubleshooting problems. Clicking the link beoyught me to the post mentioned in the ****** search. Before I even did anything, Reddit senses me using this alternate account due to it already being logged in by default and immediately bans me for "Ban evasion". I dont even recall making any sort of post on my alt account after I was banned on my main one.Their "Robot response" to appeals is faulty at best and at worst does absolutely nothing no matter what it is your banned for. Leaving me to file an "Appeal". Not only am I limited to ***************** the appeal, but they NEVER get back to me in a timely manner, it takes them at most 6 entire months to actually do something. I feel as though that is both impractical and lazy, it shouldn't *********** months just to have a human look over my ban a second time. I seek the guidence of certain subreddits every single day for projects or technical advice. So this ban is a huge pain for me due to lack of options and how heavily i depend on the site sometimes. I just want to be able to use the website again and ask questions.Business response
07/23/2024
Hello,
We confirm that this user contacted ********************** directly about their issue. Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.
Regards,
Reddit Admin Team
Customer response
07/23/2024
Complaint: 21992784
I am rejecting this response because: I know I contacted reddit already about this. Not only did I get an automated response, but you guys STILL havent answered any of the 10 appeals I made nor the two tickets I opened about it. I JUST checked my email and still no response from an actual human. All I want is to talk to an actual real life Reddit admin to discuss this with. Like I'm doing here, and to have my sentence lightened. The troll was apparently targeting me and just mass reported my account.
Sincerely,
***************************Initial Complaint
07/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently reported to you guys that the moderators of r/lego had issued a ban against my profile despite me having never used the site, claiming that it was "Brigading" to simply reference a post on their sub anywhere on the site in a less than completely positive light in ANY context. You subsequently denied the report. This clearly tells me that you condone moderators banning people for completely arbitrary reasons, contrary to moderation guideline 5 "Moderate with Integrity".This is disgusting. Regardless of what's happens in response to this complaint, I will be canceling my premium subscription.I'm not the only user who's been subject to this kind of arbitrary moderation abuse. Many other users have had similar issues with the moderators of r/lego.Business response
07/23/2024
Hello,
We confirm that this user contacted ********************** directly about their issue. Reddit reviewed and responded to the user if appropriate and in accordance with our policies and guidelines.
Regards,
Reddit Admin Team
Customer response
07/23/2024
Complaint: 21985222
I am rejecting this response because:The action taken was in violation of your own policies. You're allowing your community moderators to abuse their powers like they're tinpot dictators. If this isn't resolved then the next step will be taking this to arbitration.
Sincerely,
*************************Initial Complaint
07/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hello, my account on ********************** has been banned site-wide permanently due to a comment I made. The comment was about former *** star *********************, who is now passed away. I understand it was a controversial comment and I shouldnt have said it. My account was banned from the *** subreddit for 3 days. I made another account and did not realize I can not post on the *** page until my other account was unbanned. This resulted in all of my accounts being banned permanently. I have not been able to post and comment on anything now. This has been going on for a couple months. I know I made a mistake but I would like to be unbanned and be able to use Reddit normally again. My main account username is Supersickx3. I then created another account with the username Far_following9948 and -DuedLe. I do not care about these accounts because they are newly created. If needed, I do not mind creating a new account to start fresh. I take accountability for the inappropriate comment I made and am requesting to be unbanned from the site please. If there is any other information needed let me know and I will provide it. Thank you.Business response
07/22/2024
Your account has been permanently banned for breaking the rules.
This account has been permanently banned due to multiple, repeated violations of Reddit's [Content Policy](***************************************************************) on your other account(s). For more information about what rules you broke and how to appeal, check your account inboxes.
If you feel like this account was banned in error, visit our *************************************************************************************************************************************************************** to learn more how to file an appeal.Customer response
07/22/2024
Complaint: 21979421
I am rejecting this response because:
Sincerely,
***************************Initial Complaint
07/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Reddit banned me for simple speaking out my opinions and the facts. The ************* blocked me so I cant appeal. They suppressed my freedom of speech because I do not share their vision. This is dangerous for American, they are trying to censor everything that they dont like. I want the state GA and governor look into it. They are trying to take the First Amendment away from the people and they cannot getting away. I did not harassment anyone.Business response
07/23/2024
Hello,
We confirm that this user contacted ********************** directly about their issue. Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.
Regards,
Reddit Admin TeamInitial Complaint
07/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My reddit account was banned from Reddit, and I was not provided a reason. I tried to appeal the ban, but was only given a word count of 250 words to appeal my case. After the appeal and days later, Reddit said that my appeal was denied. I still was not given a reason for my ban, I was not provided the opportunity to explain my case, and I never spoke with an actual representative from Reddit. I believe I was wrongly banned, and possibly discriminated against. I have gone through Reddit and seem countless users threatening to kill others, calling other slurs, calling for violence and much more. I know that if I did something, it was nowhere near what these people have done, yet they still have accounts. In fact, some of them are moderators of subreddits, which entails giving them more power than the average user. I would like my ban to be appealed, I would like an explanation of my ban, and I would like an explanation of why users on their site can call for violence or threaten other uses while keeping their accounts and even being moderators of subreddits. My account name is ******************* really do not want any trouble. I just want my account banned. I also want Reddit to ****** a safe community and would like the accounts mentioned in the picture to be permanently banned. I have also forwarded their information to the *** for the threats of violence, as well as this message that I have typed.Business response
07/23/2024
Hello,
We confirm that this user contacted ********************** directly about their issue. Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.
Regards,
Reddit Admin Team
Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Reddit banned my account for misuse but will not let me unlink the email I used to create it. I cannot contact support to have the issue resolved. Just want my gmail unlinked. Shouldn't be hard.Business response
07/23/2024
Hello,
This user has not yet contacted ********************** directly through the correct reporting channel.
We encourage the user to report the issue via our Contact Support form (****************************************************************) so that the appropriate team can review the request and respond in due course.
Regards,
Reddit Admin Team
Customer response
07/28/2024
Complaint: 21937962
I am rejecting this response because: As per original screenshot & complaint: CANNOT CONTACT REDDIT VIA SUPPORT FOR PREVIOUSLY LISTED REASONS. Please review ALL information provided so when you contact reddit back and they tell you I haven't contacted them ITS BECAUSE I CANNOT SUMBIT A REQUEST THOUGH REGULAR CHANNELS AS PREVIOUSLY STATED. They need to unlink from their end as they WILL NOT accept any request or contact from me. I do not feel this issue needs to be litigated but I will not have a 3rd party remained linked to my email if I am not using their services. Please, please, please read everything in the complaint from now on.
Sincerely,
***************************Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Reddit has been allowing misinformation, calls for violence and extremist hate against Jewish people to thrive. I have made several complaints which are either "not against policy" or I am told that I am the problem. This platform is becoming a dangerous site where people can be radicalized and they are not listening to people's concerns about it.Initial Complaint
06/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Dear Better Business Bureau,I'm filing a formal complaint against Reddit, Inc. for their failure to enforce their own content policies, resulting in significant harm and distress to *********************************.Nature of Complaint:Reddit has failed to remove posts containing harassing, doxxing, defamatory, and infringing content, despite multiple violations of their own content policies.The posts attached in the pdf file have caused significant harm to *********************************, including damage to his personal and professional reputation, severe privacy violations, and potential interference with an ongoing *** investigation.- Harassment: The posts harass and target *********************************, spreading malicious and false statements aimed at damaging his personal and professional reputation, violating Reddit's Policy on Harassment and Bullying.- Doxxing: Personal information about ******************** and his mother has been exposed, violating Reddit's Policy Against Doxxing and Privacy Policy.- Copyright Infringement: The posts include copyrighted material related to ******************** without permission, violating Reddit's Copyright Policy.- Defamation: The posts contain false and defamatory statements about ********************, misleading the public and harming his reputation.- Potential Tampering: The posts contain false information that could interfere with an ongoing *** investigation into the Exzo Network hack, which may be construed as tampering.Despite notifying Reddit of these violations 5+ times, they have failed to take appropriate action to remove the harmful content. This lack of enforcement not only contravenes Reddit's own policies but also perpetuates physical and financial harm against ********************.We request that the Better Business Bureau take action to address Reddit's failure to enforce its content policies. Specifically, we seek the immediate removal of the offending posts and a commitment from Reddit to prevent such issues from recurring in the future.
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Customer Complaints Summary
172 total complaints in the last 3 years.
72 complaints closed in the last 12 months.