Reviews

This profile includes reviews for Upwork's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Upwork

  475 Brannan St Ste 430 San Francisco, CA 94107-5421

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  Upwork, Inc

  441 Logue Ave #150 Mountain View, CA 94043-4018

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  Upwork, Inc

  441 Logue Ave #150 Mountain View, CA 94043-4018

Review Details

• Review fromJasmine J

  Date: 10/17/2024

  1 star

  Jasmine J

  Date: 10/17/2024

  No way to reach anyone with issues and does not allow you to get support when there is clearly platform IT issues. DO NOT USE. They take peoples money for connects but then because of their platform errors, freelancers lose money on not being able to accept jobs/proposals

  Upwork

  Date: 10/21/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Customers can contact Upwork Customer Support by logging into their account, choosing “Help Center" from the menu at the top right of their homepage, and clicking on Contact Support. They will find a variety of support options available to them. We've thoroughly reviewed this customer’s account and are in contact with the customer directly. We will continue to support them should they have additional questions.

• Review fromLarnie B

  Date: 10/10/2024

  2 stars

  Larnie B

  Date: 10/10/2024

  I am filing this complaint regarding my recent negative experience on Upwork. I had a scheduled interview through the platform, and the interviewer failed to show up without any notification or communication. Despite the expectation that professionals on the platform be held accountable for such behavior, there seems to be no direct mechanism for reporting or addressing this issue on Upwork.Upworks reliance on AI-driven ONLY feedback system that appears to prioritize only positive reviews is a concerning approach to conducting business. It leaves users without meaningful recourse when issues arise, and creates an unrealistic portrayal of the services provided through the platform. This lack of transparency and accountability has turned me away from using Upwork for any future projects.Upwork needs to do a better job of holding all users on the platform accountable for their actions and providing a clear, accessible method for reporting no-shows, misconduct, or other professional discrepancies. The current system, which allows problematic behavior to go unchecked, damages user trust and diminishes the overall quality of the platform.I hope Upwork will take this feedback seriously and implement the necessary changes to improve user accountability and provide a more balanced, reliable platform for professionals.

  Upwork

  Date: 10/14/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. We are in contact with the customer directly and will continue to support them should they have additional questions. The customer can also request assistance via the Support page on the Upwork website or by directly replying to our email. We will be happy to assist.

• Review fromDavid C

  Date: 10/10/2024

  1 star

  David C

  Date: 10/10/2024

  Both my profiles (freelancer and other) were suspended b/c I posted i needed help created a duplicate account for a social media company. I was promised my profile would be reactivated. it's been over 24 hours and it's not. I'd like it reactivated so I can continue paying vendors I've hired. don't see the need to suspend my freelancer profile also - seems a bit harsh. they are unrelated. don't think i'll post new projects here again if I can avoid it. logon

  Upwork

  Date: 10/14/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. We have many security measures in place as part of our commitment to maintaining the safety and integrity of our site. When clients or freelancers sign up to use the Upwork platform, they agree to Upwork’s Terms of Service. We are in contact with the customer directly and will continue to support them should they have additional questions. The customer can also request assistance via the Support page on the Upwork website or by directly replying to our email. We will be happy to assist.

• Review fromNicolette N

  Date: 10/09/2024

  1 star

  Nicolette N

  Date: 10/09/2024

  Horrible service is a scam and steals their freelancers money. I was blocked from the account that I had worked on for over two years because a client of mine wasnt paying me and I offered alternative options for payment. If Upwork actually cared about the people who worked on their site, they wouldnt end your account because a client is not paying for the services that you have already completed. Instead, I got blocked and all of my money that was pending (thousands) is now in Upworks pocket. When I reached out, Upwork told me that that was their final final decision and basically too bad on me. This is a complete scam. Do not use this website. ******** customer service. Literally stole money from me that I worked for.

  Upwork

  Date: 10/11/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. We have many security measures in place as part of our commitment to maintaining the safety and integrity of our site. When clients or freelancers sign up to use the Upwork platform, they agree to Upworks Terms of Service. We've thoroughly reviewed this customers account and determined our position stands based on Upworks Terms of Service. Please see our Terms of Service, available on the Upwork website for more information.

• Review fromHelene H

  Date: 10/08/2024

  1 star

  Helene H

  Date: 10/08/2024

  Upwork fails to provide its promised protection from fraudulent conduct by its freelancers. If I could provide less than a one star review I would. This company does not fulfill its contractual obligations to protect its customers from bad actors that utilize its platform.

  Upwork

  Date: 10/10/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Upworks work marketplace is where companies can find independent talent to grow their businesses, and independent talent can find work to grow their careers. We designed it to help clients and talent build strong working relationships so that over time, companies can scale on demand with a trusted talent bench and talent can secure fulfilling, consistent work.We emphasize in our User Agreement that ********************** is a venue for buyers and sellers of services to directly connect, that Upwork doesn't supervise, control, or endorse Freelancers, that Upwork is not responsible for Freelancers or their work, and that Clients are responsible for selecting and vetting their own workers. We offer multiple dispute options based on the type of contract used by freelancers and clients. For more information regarding the dispute process visit our Support page on the Upwork website.We've thoroughly reviewed this customers account and are in contact with the customer directly. We will continue to support them should they have additional questions.

• Review fromZackery C

  Date: 10/07/2024

  1 star

  Zackery C

  Date: 10/07/2024

  I truly do not understand how a business can take your money and then not provide any assistance or customer support when needed. When I logged on to my account I am receiving a couple of different error messages. One of them is stating my account has been limited and the other is stating that there is an error with my billing address. When I called the customer support center, I was redirected to the online customer support center. I began a chat to request help. I was clearly communicating with an **. I explained the issue and I was given a couple of resources to assist myself. I attempted to do as instructed but the issue was not resolved. I then communicated this to the system and I was basically told that my account was suspended and that I should have an email explaining why. When I explained that I had not received an email. The ** started from the beginning asking me to explain my issue. I was then stuck in a loop with the ** . I went through this loop several times with no assistance. I then asked several times to be contacted by a representative and was told I could not speak to anyone. My account was suspended without explanation and the company is refusing to assist me in anyway. I would recommend for anyone looking for freelance work to look elsewhere.

  Upwork

  Date: 10/09/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Customers can reach out to ********************** Customer Support by logging into their account and choosing *********** or "Community and Forums" from the menu at the top right of their homepage.We've thoroughly reviewed this customers account and are in contact with the customer directly. We will continue to support them should they have additional questions.

• Review fromRay G

  Date: 10/07/2024

  1 star

  Ray G

  Date: 10/07/2024

  STAY AWAY FROM UPWORK. One of their freelancers ripped my off, and I had zero recourse. Upwards "mediation" was a sham. Upwork did nothing to get my money back.

  Upwork

  Date: 10/09/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help.We emphasize in our User Agreement that ********************** is a venue for buyers and sellers of services to directly connect, that Upwork doesn't supervise, control, or endorse Freelancers, that Upwork is not responsible for Freelancers or their work, and that Clients are responsible for selecting and vetting their own workers.We offer multiple dispute options based on the type of contract used by freelancers and clients. We've thoroughly reviewed this customers account and determined our position stands based on Upworks Terms of Service. For more information regarding the dispute process visit our Support page on the Upwork website.

• Review fromJoshua B

  Date: 09/21/2024

  1 star

  Joshua B

  Date: 09/21/2024

  The membership isnt worth it. Ive been scammed, and this company refuses to help me get a refund for it.

  Upwork

  Date: 09/24/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Our membership plan offers enhanced value and services to our customers, and we are committed to providing high-quality tools with a matching pricing structure. We've thoroughly reviewed this customers account and are in contact with the customer directly. We will continue to support them should they have additional questions.

• Review fromErica M

  Date: 09/17/2024

  1 star

  Erica M

  Date: 09/17/2024

  This has to be the worst freelance company in the entire world. Why is this place still in business? They get away with scamming people out of money

  Upwork

  Date: 09/18/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. We've thoroughly reviewed this customers account and are in contact with the customer directly. We will continue to support them should they have additional questions.

• Review fromVanessa K

  Date: 09/12/2024

  1 star

  Vanessa K

  Date: 09/12/2024

  As a professional web and graphic designer with 30 years experience, I was shocked to see all the fake job and project posts on Upwork's platform. And the fact you have to pay "connects" to apply for jobs is really unethical considering 90% of the jobs are bogus or severely underpaid. I looked up the businesses when they actually gave a name and 3 were bogus websites-- just data mining --and Upwork lists them as having hired people before for projects. A chiropractic office actually had call to action buttons on their site about buying mortgages and their text was about healing Cincinnati slipped disc ???????. Would be funny if I wasn't paying to apply for what I thought was a great ********** either the fake companies are hiring people to write nonsense copy for fake websites or Upwork is generating fake projects to make it look like they have work so we pay for more connects to be able to apply. So many are fake and generic and suddenly matched my skillset that I am leaning towards Upwork using ChatGPT to create bogus ads since many are duplicates in verbiage and the pay is sometimes way off. I also noticed as numerous reviews have said, that the minute the jobs post suddenly they already have 30 applicants are are already taken. And most of the jobs are posted in the middle of the night which is common for fake and auto posting accounts. I highly recommend NOT using Upwork or you will waste your time and money trying to get work that if you do find real projects are so poorly paid you will have wasted your time even more. Used to be a decent platform but it's just fake now.

  Upwork

  Date: 09/13/2024

  We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Upwork is a website provider that operates an online technology platform marketplace. It has over 17 million registered accounts, and thousands of projects are posted daily on its platform. Upwork doesn't control customers, post projects on their behalf, or vet, review, or screen their posts. When we become aware of a violation of our Terms of Service, we take prompt, appropriate action. Our platform also provides tools to flag jobs and customers that are of concern. For more information on how to stay safe online and on Upwork, please visit our Support page on the Upwork website. Should this customer need further help, the customer can request assistance via the Support page on the Upwork website.