ComplaintsforParamount+

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  For the last 3 months I've been trying to cancel this there's no way to cancel it from paramountplus.com account you can't do it it just send you right back to the original page I finally got through to them on the chatbot but they're still going to charge me again for this month too even though the ****'s not due for another month so until the 28th of June and this is the 14th so right now they owe me $17.98 I only wanted it for one month there's no way to cancel they make it as hard as possible to do this I mean I think everyone that this has been done to needs to be on a class action lawsuit

  Business response

  06/14/2024

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with cancelling your subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.98. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a free trial with Paramount+. I cancelled the account before or close to being charged. I was still charged for the account. When I try to log in, I am told I do not have credentials. I can't cancel the account and I can't find a way to contact anyone. I have been charged each mon th since December 23, 2021. I have never used the service except for my free trial.

  Business response

  06/10/2024

  Dear *******,

  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear BBB,I have just purchased a Paramount Plus subscription for $11.99 so that I can download shows to my iPad so I can enjoy them on vacation. I had trouble downloading the shows and reached out to their customer support through text. The customer service agent told me that it was a known issue yet still refused to give me a refund. They only offered to extend my subscription a month but that doesn't solve the current issue of their app not working. This has caused me a great deal of stress and my issue remains unresolved. Please see the attached documentation of my interaction with support.

  Business response

  06/04/2024

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with downloads. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

  Customer response

  06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have contacted them hundreds of times in regards to download issues among many other problems. Instead of permanently fixing the issues, they always give me a ton of run around before giving a temporary fix. I have been paying them for the last 3+ years for three ability to download and yet I struggle with constant issues, as well as their unwillingness to fix them.

  Business response

  06/03/2024

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with the Paramount+ app. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  06/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They extended my free 1 month subscription to a paid one without my consent

  Business response

  06/03/2024

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

  Customer response

  06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a free trial of paramount+. I went to cancel the subscription before I was to be charged for the first month of service. As I was going through the cancellation process, I was offered an additional month free and decided to opt for that instead of proceeding with cancellation. A few days later, I was charged for the first month of service even though I had accepted the additional free month offer. I reached out to their customer support and explained what happened, expecting them to process the refund. They kept telling me I already got a free month during the free trial period and I kept explaining to them that when I was going through the cancellation process, I was offered an additional free month, so I accepted the offer instead of cancelling. Basically they said, it's against their policy to issue refunds but what I'm saying is, there shouldn't be a policy against issuing refunds to customers who have been incorrectly charged. I'm assuming there's some type of glitch in their system. I don't want to assume the worst but it seems like they tricked me. I mean, I would have cancelled if they hadn't offered the additional free month. I assumed that another free month meant I wouldn't be charged. What am I missing?

  Business response

  05/30/2024

  Dear ********,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.99. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They combined Showtime which I paid for many years info their "not good" app. Then I don't have access to any of the programs I was paying for then I made a mistake and thought I needed to pay my Showtime but these thieves knew they took the money from my account for Showtime and then charged me access for both on the other side. Once they started double dipping and charging people for Showtime and Para+ Showtime when only one was available I'm my state they opened themselves up to a continuance IDIOTIC class action lawsuit. FIX IT! CREDIT ME BACK 300 DOLLARS or I'm going to file against your parent company.

  Business response

  05/30/2024

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further. Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We apparently signed up for the free trial Nov 2022. However, we cancelled the subscription shortly after and lost access (the app said, click here to restart service). However, I put the charge on a credit card I hardly ever check and didn't realize they kept charging me ever since. Every time I'd notice (a few months ago) we couldn't find a number to call them or they were closed. Last month we finally got thru to them and they said they couldn't check we have never logged on, so they can't refund. Which kind of makes sense, my concern is that their app revoked access but didn't communicate it to the billing department so anyone using the free trial is at risk. They charged 5.40 for 8 months and then 6.48 for 9 months.

  Business response

  05/24/2024

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On May 22, 2024 I attempted to cancel my Paramount account and in error I selected the wrong button. As soon as this was done, I attempted to resolve the issue by cancelling my subscription. I noticed that my account had been charged $6.94 in which I contacted Paramount Plus and spoke with a representative named ******. I informed the representative that in error I selected the wrong button and immediately canceled once I had noticed that this had taken place. I had already made my normal payment but after pressing the button in error I was upgraded. The representative said she would try to help us and get out money back since it was an accident and she could see that we canceled. As the conversation continued the representative attempted to upsell us even though she could see we canceled. Once we advised we needed to cancel but had been charged a few minutes ago and would like to be refunded the $6.94 she then stated I cannot offer you a refund as Paramount plus does not offer a refund policy which is the total opposite of what she initially said. I then reiterated that she said she would help us get our payment as she could see we canceled the plan and instead of being honest, she was dishonest eluding that she said no such thing. I advised the representative that these calls are recorded and we just wanted that payment cancelled as we made a payment a few days ago for the subscription. If someone could please assist me I would greatly appreciate it. The reference number for the call was ********, unless the representative provided us with an incorrect reference number.

  Business response

  05/23/2024

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $6.94. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

  Customer response

  05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for taking the time to review and make the situation right. 
  
  Sincerely,
  
  *************************-cuff

• Initial Complaint

  05/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Was provided a free 3month subscription but had to add my credit card info and it stated I would be charged if it was not cancelled before the end of that free subscription. I went in today to cancel my subscription and the company makes it nearly impossible to cancel. You cannot cancel through the app, so I tried cancelling through the website, but each time it opened the app. So I had to hack my own phone just so I could get onto the website without the app. But when I tried to cancel it gives an error to try again later. But if its not fixed today, it will end up charging me.

  Business response

  05/21/2024

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. After researching your case, we can confirm that your subscription was canceled on 5/19/2024 and a confirmation email was sent.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

  Customer response

  05/21/2024

   
  Complaint: 21732852
  
  I am rejecting this response because: While I do appreciate the company taking my specific case seriously and closing my account before I was charged, I do not want other Paramount+ subscribers to be forced to jump through the same hoops I did. 
  Paramount+ needs to allow customers to be able to cancel their subscription through the app since going to the website auto-opens the app. You cannot lock customers into one way of accessing the features, which locks them out of cancelling their subscription if they so choose. Or at the very least, remove the code that auto-opens the app when you log into the website.  This is shady AF.  Almost like you are hoping customers just give up trying to cancel because its such a hassle.  
  

  To satisfy this request you need to make it easy and obvious how to cancel for customers.  
  
  Sincerely,
  
  *************************

  Business response

  05/22/2024

  Dear ****,
  
  Thank you for expressing your concerns about the cancellation process. We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to the appropriate department.
  
  Again, thank you for reaching out to us about this. If there's anything else we can assist you with, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩