ComplaintsforParamount+

• Initial Complaint

  07/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am having technical difficulties with streaming on Paramount+ and I've attempted to reach the appropriate department. The company does not offer any direct contact information to a customer service or technical support department - no phone number to call, no online form on which to describe the problem. It offers only pre-prepared questions on their help page online, none of which has anything to do with my problem. As a paying customer, I should be able to easily find the help I need; the system offered by the company is woefully inadequate, and I am not getting the service for which I am paying.

  Business response

  07/11/2024

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further.
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer response

  07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want to cancel my subscription to paramount but can only do this by logging into the Paramount account. I forgot my passcode and when I follow instructions to get a reset link I get nothing. I check my spam and there is nothing. Paramount provides no other options to retrieve a passcode or the option to speak or communicate with an agent. Therefore, I feel stuck with with the poor streaming service.

  Business response

  07/03/2024

  Dear ********,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  We located a subscription under another email address, 'mc*b**45@y****.com' based on the provided information. Can you please try to sign into your Paramount+ account using this email address?
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
  
  Have a great day!
  
  Regards,    
  Paramount+ ****************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, I did not authorize the paramount + subscription put on my card ending in 5067. Many of my emails have gotten hacked, and someone's been using my accounts, so I've been getting random charges. I need a refund for both of the unknown charges.The two charges I see are June 27th ***** May 26th ***** last 4 card 5067 07/27 My name is ************************* ****************************************************

  Business response

  07/02/2024

  Dear ****,
  
  Thank you for reaching out to us about the issue encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  We are unable to locate an account with the provided information. Please call **************** at ***************** days a week from 8 a.m. to 2 a.m. ET, and wed be happy to help you over the phone.
  
  Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want to start off by saying I love paramount plus I had paramount for about a year and due to injuries and surgery leaving me unemployed I received several offers asking me to rejoin when I try accepting the promotion it shows something else I recently tried logging in to the app it gave a really good offer of $24.99 for an annual charge as a special offer once again I tried to accept the offer it then went away I feel it is wrong and misleading to do this to customers and taunt them.wirh offer they don't want to honor

  Business response

  06/28/2024

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Signed up for CBS All Access through Amazon in 2017. This went to Paramount+. In the meantime, the email associated with the account is defunct and I can't access it. I was charged $119.99 dollars on my credit card bill for 05/22/2024 for a 12 month subscription. I am not asking Paramount+ to refund any money, but I need them to change the email associated with account so that I can sign on to use the service I am paying for. They say they can't do that, that the only way to access the account is with the previous email, which as I have explained I can't use. They have my money and will not assist me with this simple process. I would like to cancel it for next year, but I did not dispute the charges for this year and they gave billed me since 2017. I ask that you assist me with getting them to change the email associated with the account or to refund me the $119.99 since I can't use the streaming service AND to cancel my account. I do not believe it is good business to have a company take your money but not assist with simply changing an email address associated with the account. I have explained this to them multiple times via email and I have the emails as well as my credit card statement.

  Business response

  06/26/2024

  Dear *****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Per your request, the email address associated with your Paramount+ subscription has been updated. Can you please try to sign into your Paramount+ account using the correct email address?
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  Have a great day!
  
  Regards,    
  Paramount+ ****************

  Customer response

  06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Double charged me for month of June.

  Business response

  06/25/2024

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My paramount + account was hacked August 2023. The hacker changed my account email to theirs so I was not able to log on or even view the account. I thought the account no longer existed. On Sunday June 16th I noticed the charges while reviewing a credit card no longer in use. I messaged with and the. called customer service and after confirming it was fraud due to their lack websites security the woman said they would be able to refund me back to august 2023 ($120). I later received an email that reads as follows: Thank you for contacting Paramount+. We're sorry for the inconvenience you have experienced. We are here to assist you. We cannot issue further refunds for the charges you requested. If you are unaware of this subscription and banking transactions, contacting your financial institution would be the best action as further fraudulent activity could occur. I replied asking for clarification because it was different from what the representative had told me and they did not respond.

  Business response

  06/25/2024

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had a free trial. I decided I was not going to renew. After not having it for a few weeks I received an email offering a free month again. I signed up for the free trial of Paramount+Showtime but was charged. I spoke with customer service and they said they would give me a free month instead of a refund. I was supposed to have the free month starting a few days ago, but I was charged again instead. Service has been unwilling to help. I originally wanted to continue with their service, but after these issues, I just want to refund for the amount I've paid.

  Business response

  06/20/2024

  Dear *****,
  
  Thank you for reaching out to us about the issue encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  We are unable to locate your account with the provided information. Please call **************** at ***************** days a week from 8 a.m. to 2 a.m. ET, and wed be happy to help you over the phone.
  
  Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer response

  06/20/2024

   
  Complaint: 21874700
  

  I have not been able to get service to assist me with this issue. 
  Here is the email associated with the account: ********************************
  
  Sincerely,
  
  *******************

  Business response

  06/25/2024

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $25.42. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

  Customer response

  06/26/2024

  I have received a refund from Paramount+ for complaint ********. I would like to mark it as resolved.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  For the last 3 months I've been trying to cancel this there's no way to cancel it from paramountplus.com account you can't do it it just send you right back to the original page I finally got through to them on the chatbot but they're still going to charge me again for this month too even though the ****'s not due for another month so until the 28th of June and this is the 14th so right now they owe me $17.98 I only wanted it for one month there's no way to cancel they make it as hard as possible to do this I mean I think everyone that this has been done to needs to be on a class action lawsuit

  Business response

  06/14/2024

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with cancelling your subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.98. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a free trial with Paramount+. I cancelled the account before or close to being charged. I was still charged for the account. When I try to log in, I am told I do not have credentials. I can't cancel the account and I can't find a way to contact anyone. I have been charged each mon th since December 23, 2021. I have never used the service except for my free trial.

  Business response

  06/10/2024

  Dear *******,

  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩