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Find a Location

Steve & Kate's Camp has 1 locations, listed below.

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    Business ProfileforSteve & Kate's Camp

    Summer Camp

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1555 Mariposa St, San Francisco, CA 94107-2333
    BBB File Opened:
    8/10/2021
    Years in Business:
    25
    Business Started:
    11/18/1998
    Business Management
    • Mr. Customer Service, Manager
    Contact Information

    Principal

    • Mr. Customer Service, Manager

    Customer Contact

    • Mr. Customer Service, Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Finding safe, rewarding summer camps for children

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/10/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We paid a discounted rate for a full summer at ******************************** We intended to keep my oldest there all summer. Following an ongoing issue with inadequate supervision by camp counselors, my son was repeatedly cornered by three boys using chairs to trap him against trash bins. He escaped, only to be penned in multiple times, with counselors not responding to the scene during any of this. On his 5TH escape attempt, the boys brought a chair down on his head. At that point, the counselors came over when my son was yelling and kicking at the boys to free himself and ejected from camp for the day. Given that we no longer believed our boys were safe at the camp, we did not send them back. I asked that Steve and ****** honor the rate we purchased when we committed to the camp for the summer for our oldest ($65.63/day) and $105/day for our other kid. We requested $3570 total. The camp would not honor our contract and only refunded $2940, a difference of $630. We request the balance.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah H

    2 stars

    08/05/2023

    My kids had a decent time at this camp. I liked their hours and the flexibility of choice in activities for the kids on a daily basis. Their lunches were just so-so...I wish they had offered different options that were less processed/carbohydrate-heavy (cheese pizza, bagel, ************* or turkey sandwich every day). Essentially the same menu every day. Where are the veggies?? Of course, my kids were obsessed with their delivery cheese pizza, which makes it hard for a home lunch to compete.At the end of the summer, there was an incident where my son was singing a common song at camp one day and a child nearby took exception to it. The child was offended and my son was suspended for 1.5 days from camp. I have correspondence from the lead counselor that said they should have gathered more context about the situation as they didn't believe my son was doing harm, but the suspension needed to happen anyway. My son doesn't have a biased bone in his body, but the camp (at its corporate level) felt compelled to send a camper-wide email to explain that bias and racism would not be tolerated at their camp. The escalation that resulted from the common song my son sang that day is bewildering to me to this day.Lastly, my oldest made her way out of the camp without the counselors knowing. This is a HUGE red flag for me. She walked out of camp and surprised me in my car in the parking lot where I was wrapping up a work call. The counselors had no idea and all I got in return was "sorry about that". This is not ok.This over-priced day camp IS NOT worth sending your child to...especially with their trigger-happy suspension policy and the risk of losing +$100/day camp fee as a result.

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