ComplaintsforKidsCasting.com

• Initial Complaint

  01/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  When looking at the subscription, I selected the monthly payments at $6 per month, and NOT a yearly subscription. When I entered my card information, I noticed that my credit card was charged $72 as a yearly subscription.I have attempted to call numerous times, and each time I have never had anyone pick up the phone to speak with me about cancelling the plan by the 10th business day. I cancelled the plan, and on the website it claims that I have a $0 plan for the entire year plan after cancelling, but there has been no information listed about refunding my actual transaction.After calling for the 10th time, I decided that I should file a BBB complaint as well as attempt to have my credit card provider dispute this with the seller. I simply want a full refund, I have read other complaints of people stating the same issue.

  Business response

  02/01/2022

  Dear ****,
  
  We sincerely apologize for the inconvenience.
  
  Thank you for attempting to reach out to our Member Support. However, after checking our incoming call logs, we didn't locate any call from the contact number registered on your *********** account. Please make sure you use the correct contact number: ************** or email [email protected] (Mon-Fri 8 am-5 pm PST).
  
  It is important to note that we offer multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are displayed on the checkout page where you enter your payment information. According to our records, you selected a 12-months subscription plan and were billed for the annual subscription. Our regular monthly rate is $35.99/month. To get the discounted rate, you will need to pay for the entire duration of your chosen subscription. Thus, in this case, $72 per year ($6 per month).
  
  You canceled your subscription online on 01/10/2022. An automated email informed you that your account would not be automatically renewed, and the subscription was active and available until the end of the subscription period. Unfortunately, we never received your refund request.
  
  *********** makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide ************************************************************************************************** changes their minds.
  
  "You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the original contract seller's tenth business day following the original date of this contract, excluding Saturdays, Sundays, and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this agreement, or words of similar effect. This notice shall be sent to: KidsCasting.com, Attn: Cancellations, ***********************************************************************. Please include your KidsCasting.com username and email address in any correspondence or your refund may be delayed. If you send or deliver the notice to cancel your subscription agreement within such ten day period, we will refund the full amount of your subscription."
  
  We understand mistakes happen, and we have issued you a full refund on Monday, 01/24/2022, as you requested. 
  
  If there is anything else we can do to assist, please let us know. 
  
  Best regards,
  
  *********** Member Support

• Initial Complaint

  12/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I selected a $10 a month plan for kidscasting.com. I was charged $120. I went to cancel and there is no where on the website to cancel. My bank notified me there was fraudulent activity. This has happened to others.

  Business response

  12/20/2021

  Dear ******,
  
  We sincerely apologize for the inconvenience. It is important to note that we offer your subscription multiple options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are displayed on the checkout page where you enter your payment information. According to our records, you selected a 12-months subscription plan and were billed for the annual subscription.
  
  KidsCasting makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide ************************************************************************************************** changes their minds.
  
  "You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the original contract seller's tenth business day following the original date of this contract, excluding Saturdays, Sundays, and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this agreement, or words of similar effect. This notice shall be sent to: KidsCasting.com, Attn: Cancellations, ***********************************************. Please include your KidsCasting.com username and email address in any correspondence or your refund may be delayed. If you send or deliver the notice to cancel your subscription agreement within such ten day period, we will refund the full amount of your subscription."
  
  We understand mistakes happen, and we have issued you a full refund on December 16, 2021, as you requested. Please note we processed the refund through check and sent it to the address you provided. The delivery can take **** business days (delivery speed depends on the postal service). Furthermore, we would like to provide you with up to 6 months of complimentary subscription if you are interested. KidsCasting is all about the kids, and that's our priority. We want to do everything we can for every child to achieve their dreams and live life to the fullest!
  
  If there is anything else we can do to assist, please let us know. That's what we are here for.
  
  Thank you in advance.
  
  KidsCasting.com Member Support

  Customer response

  12/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/09/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for a 10 a month plan for ************ however upon submission of my payment I was charged $120.00 up front . I would like a full refund due to false advertising.

  Business response

  10/14/2021

  Dear ******,
  
  We sincerely apologize for the inconvenience.
  
  Thank you for reaching out to our Member Support. Unfortunately, you tried to contact us during the weekend, after regular business hours. Our member support and billing teams are available Mon-Fri, 8am-5pm PST.
  
  It is important to note that we offer multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are displayed on the checkout page where you enter your payment information. According to our records, you selected a 12-months subscription plan and were billed for the annual subscription.
  
  KidsCasting makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide ************************************************************************************************** changes their minds.
  
  "You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the original contract seller's tenth business day following the original date of this contract, excluding Saturdays, Sundays, and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this agreement, or words of similar effect. This notice shall be sent to: KidsCasting.com, Attn: Cancellations, ***********************************************. Please include your KidsCasting.com username and email address in any correspondence or your refund may be delayed. If you send or deliver the notice to cancel your subscription agreement within such ten day period, we will refund the full amount of your subscription."
  
  We understand mistakes happen, and we have issued you a full refund on Monday morning, 10/11/2021, as you requested. Please keep in mind it may take 1-3 days to post to your account. Furthermore, we would like to provide you with up to 6 months of complimentary subscription if you are interested. KidsCasting is all about the kids, and that's our priority. We want to do everything we can for every child to achieve their dreams and live life to the fullest!
  
  If there is anything else we can do to assist, please let us know. That's what we are here for.
  
  Sincerely,
  
  KidsCasting.com Member Support
  
  

• Initial Complaint

  09/15/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I subscribed to Kidscasting's 12-month membership on Sep 12, 2021 and decided to cancel on Sep 14th. It was shocked to me that they charged $120 ahead instead of $10 by month. When I sent out the cancellation request and received a confirmation from Kidscasting, only to know that they won't refund to me any amount and will just nonsensely keep my account and membership until Sep 12, 2022. It's ridiculus to keep such membership since I would not use the service any more (I will deactivate/close my account after this complaint gets resolved). And for kidscasting, this is unjust enrichment.In addition, I believe Kidscasting is also false advertising the promotion of their subscription, making people believe they will be charged on monthly basis. Therefore, I request a full refund for cancelling my subscription and deactivation of my account. I also demand Kidscasting not to retain any personal information of mine or my kid for any kind of use after that.

  Business response

  09/23/2021

  Dear *****,
  
  
  We sincerely apologize for the inconvenience. KidsCasting makes every effort to ensure new members are clear on all the fees and terms of our service. We provide ************************************************************************************************** changes their minds.
  
  
  "You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the original contract seller's tenth business day following the original date of this contract, excluding Saturdays, Sundays, and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this agreement or words of similar effect. This notice shall be sent to: KidsCasting.com, Attn: Cancellations, ***********************************************. Please include your KidsCasting.com username and email address in any correspondence, or your refund may be delayed. If you send or deliver the notice to cancel your subscription agreement within such a ten-day period, we will refund the full amount of your subscription. *** Please note, we can accept your refund request by email at [email protected]."
  
  
  It is important to note that we offer multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are displayed on the check-out page where you enter your payment information. According to our records, you picked a 12-months subscription plan and were billed for the yearly subscription.
  
  
  Our billing department received your refund request email on 09/15/2021 after business hours. We understand mistakes happen, and we have issued you a full refund on 09/16/2021, as you requested. Please note, it may take 1-3 days to post to your account. Furthermore, we would like to provide you with up to 6 months of complimentary subscription if you are interested. KidsCasting is all about the kids, and that's our priority. We want to do everything we can for every child to achieve their dreams and live life to the fullest!
  
  
  If there is anything else we can do to assist, please let us know. Our Member support is at your convenience by calling ************** (Mon-Fri 8 am-5 pm PST).
  
  
  Best regards,
  KidsCasting Member Support

  Customer response

  09/24/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Qinwei Fan

• Initial Complaint

  08/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a $10 a month subscription for 12 months with kids casting. Was charged $120 up front. After subscribing and realized it was false advertisement I deactivated the account and tried to cancel service. No phone number was provided on site to I canceled the service. Disputed with my credit card. However kidscasting responded that I never called to cancel then emailed me a number to call. When I called the number for resolve, I was told I needed to reinstate my account and use the service. Im simply asking for a refund. I explained if I had to go pay the 1 time $35 a month fee to please refund the balance and was told no I NEED to just use the service.

  Business response

  08/27/2021

  Dear ******,
  
  
  We sincerely apologize for the inconvenience. KidsCasting makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide ************************************************************************************************** changes their minds.
  
  
  "You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the original contract seller's tenth business day following the original date of this contract, excluding Saturdays, Sundays, and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this agreement, or words of similar effect. This notice shall be sent to: KidsCasting.com, Attn: Cancellations, ***********************************************. Please include your KidsCasting.com username and email address in any correspondence or your refund may be delayed. If you send or deliver the notice to cancel your subscription agreement within such ten-day period, we will refund the full amount of your subscription."
  
  
  It is important to note that we offer multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are clearly displayed on the checkout page where you enter your payment information. According to our records, you picked a 12-months subscription plan and were billed for the annual subscription.
  
  
  We understand mistakes happen, and we have issued you a full refund on  08/25/2021, as you requested. Please keep in mind it may take 1-3 days to post to your account. Furthermore, we would like to provide you with up to 6 months of complimentary subscription if you are interested. KidsCasting is all about the kids, and that's our priority. We want to do everything we can for every child to achieve their dreams and live life to the fullest!
  
  
  Kidscasting.com contact details can be found at the bottom of our page under the tab Contact Us.
  
  If there is anything else we can do to assist, please let us know. Our Member support is at your convenience by calling ************** (Mon-Fri 8 am-5 pm PST).
  
  
  Best regards,
  
  KidsCasting Member Support Team

  Customer response

  08/28/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/04/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Aug 4 2021 for the amount of $72

  Business response

  08/12/2021

  Dear ******,
  
  We sincerely apologize for the inconvenience. KidsCasting makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide 10 days right to cancel the contract for a full refund if any user decides this is not for them or simply change their minds.
  
  "You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the original contract seller's tenth business day following the original date of this contract, excluding Saturdays, Sundays, and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this agreement, or words of similar effect. This notice shall be sent to: KidsCasting.com, Attn: Cancellations, 150 Post St, Suite 450, San Francisco, CA 94108. Please include your KidsCasting.*** username and email address in any correspondence or your refund may be delayed. If you send or deliver the notice to cancel your subscription agreement within such ten day period, we will refund the full amount of your subscription."
  
  It is important to note that we offer multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are clearly displayed on the check out page where you enter your payment information. According to our records, you selected a 3 months subscription plan and therefore was billed for a three months subscription.
  
  We understand mistakes happen, and we have issued you a full refund on 08/12/2021, as you requested. Please keep in mind it may take 1-3 days to post to your account. Furthermore, we would like to provide you with up to 3 months of complimentary subscription if you are interested. KidsCasting is all about the kids, and that's our priority. We want to do everything we can for every child to achieve their dreams and live life to the fullest!
  
  If there is anything else we can do to assist, please let us know. Our Member support is at your convenience by calling 1************* (Mon-Fri 8 am-5 pm PST).

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩