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Business Profile

Toll Booth

Bay Area FasTrak

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:

    Bay Area FasTrak came to BBB’s attention in March 1998.  A review of the complaints was completed in June 2024. For information related to toll tags, accounts and toll violations, consumers are encouraged to review the following link.

    https://www.bayareafastrak.org/en/home/help.shtml

     


Complaints

This profile includes complaints for Bay Area FasTrak's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bay Area FasTrak has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 147 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent 2 days in 10/2024 trying to get my violations with fastrak settled..The 23rd and the 24th. I made several different payments totaling 468.24$.I owed over 1400$ for fastrak ***************** and I was told If i opened a new fastrak account all id have to pay would be the tolls & the violation and late fees would be paid. So I opened an account.The representative ******* he'd backdate the account so everything from 06 up until 10/24, 2024 would clear through the account including the ones on hold on my registration at dmv.The 468 was to clear up everything,open the account and have 25$ in my fastrak account. As soon as I set up the account,all notices stopped coming in the mail.I registered my car w no problem in February.Then I received a notice w the violation date of well 2 of them,1 notice. One date is 8/21/24 & the other is 9/7/24. So naturally I called in to find out what this was about 3 weeks ago&why am I getting this 5 months later & I have an account it should clear through. At that time I was informed that I have 40 violations @ dmv &a hold is placed on my registration.I told the girl they had been paid what did she mean.well her answr was that he didn't backdate my account so i wanted to know how so when I have documents saying the ones from **** cleared and no hold on my ***************** I talk to a supervisor who couldn't figure it out so she sent a message to the escalation department.I got a call but missed it from ***** who told me the reason was because I took my card off the file too soon so they didn't process &to call back so they could waive the fees( i still have the voucemail) . If i took the card off file and they couldn't process why did 468.24$ clear through my account So i call back and talk to a supervisor who gave me a third answer as to why they weren't paid and I could set up a payment plan I told him I don't know what's going on over there.But these have been paid now,all of a sudden,the notices are coming again. Scammed

    • Initial Complaint

      Date:04/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** received payment for tolls/etc. February 7/8th 2025. Stated that I would receive an abstract to allow me to register my car. Confirmed updated mailing address twice during payment process. ******** has record of it being sent out the 8/9th. I never received abstract. When I reached out 3/31/2025 they stated that they will resend to "correct address". When contacted 4/3/2025 I was informed that I owed more money in order to receive a "valid abstract". They admitted and understood that if I received abstract when originally stated I would have been able to register my car with out any penalties or other fees. They also admitted fault but stated there was nothing that they could do or send me for my records. They also stated that there is no way for me to receive my information from my account regarding this. Stated that only way to initiate a complaint is via website. I am requesting that original amount paid be refunded or used towards "updated holds" to allow me to register my car. I am also requesting that all late feed for registration be covered by ******** as they admitted fault in this situation as well as no resolution. total for "holds" is around ******, this does not include any additional DMV fees.

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FasTrak claims that my mother's (she is legally blind) car which is kept at my home was used across the ************** at 5:21 pm (rush hour) on 3/7/2025, Friday. On that date I have electronic records of being at my home with the car. I do not live near a bridge. It is at least 1-1/2 hours away. The details they have on-line show the front of the car, but the driver is blacked out. I work from home where the car is stored only to be used for my weekly visit to my office on Thursdays and any appointments my mom has, which she had non on Friday. This billing is for Bay Area use when we live in **********. Also, my mother has been receiving text messages since November of 2024 asking for payment. FasTrak says we will be forced to pay because the billing is not disputable. I did file a dispute on 4/2/2025. The amount of $8.00 is not the issue, it's the principal.

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bay Area Fastrak has billed me for a toll that is not mine - I have not driven in ********** in years!

      Business Response

      Date: 04/09/2025

      Based on our research, we have dismissed the invoice for Mr. **** on 03/192/2025 and a letter of dismissal was mailed to the customer on 03/20/2025. 

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FasTrak continues to invoice me and my wife for toll violations involving a vehicle that was sold 12/19/2023. FasTrak has been notified, with supporting documentation, almost every month since 01/2024. Apparently the California buyer has not registered the vehicle and continues to drive on the Texas plates. We have provided a bill of sale with California buyer's address and phone number but continue to receive invoices. We filed a ***** ********** ** ************** Transfer Notification here in our home state of Texas. My wife and I would appreciate not having to notify them every month as if for some reason we are unable, they have stated collections or other penalty might be incurred. This is unacceptable as, we do not own the vehicle, or even live in the state of which the violations occurred.

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my car on February 1st and FasTrak keep changing the new owner tolls on my account. It's impossible to contact them over the phone and the emails sent doesn't get answered. They need to refund all of the recharges to my bank account, I don't use tolls this much to justify refund it to my FasTrak account, it needs to be refunded to my debit card.

      Business Response

      Date: 02/20/2025

      We have adjusted the tolls and credited the account back $124.00. 

       

      Thanks

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my concern and frustration regarding violations that have recently been escalated and resulted in additional charges being billed to me. My FasTrak account is current and up to date with payment. However, I was only made aware of these violations last week, when I was advised that they had been escalated. The violation numbers in question are:T712393778811 T712303651527 T712485296346 T712303651527 T712393778811 While I see these violation numbers included, if there are additional violations for my specific license plate (which begins with "6" and ends with "2") that have not yet been applied to my account, I request that those also be added, along with the original toll amounts. I would like to pay for any outstanding tolls in full at the original toll rates, and without the additional escalated charges and fees. Please note that my FasTrak account is linked to the email address from which I am submitting this claim.If this issue is not promptly addressed, I will be forced to escalate this matter further by submitting complaints to the following agencies and contacts:*************************************** (********)************************************** ***************************************** ************************ (***)I look forward to your prompt resolution of this issue and a detailed update on the status of my account.Thank you for your immediate attention to this matter.

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been disputing fraudulent Toll charges being charged to my FasTrak account since June of 2024. I have submitted all requested documents to FasTrak when requested. In June of 2024, I received a toll invoice/bill for a Mercedes with license plate *******. I submitted a letter stating the vehicle pictured in the toll invoice/bill did not belong to me and also submitted the Bill of Sale for the vehicle pictured in the toll violations. In August 2024 I received another invoice/bill for license plate *******. On August 12, 2024 I submitted a letter stating that I was not the owner of the vehicle and whom it was sold to. I was told all documents had been received, and the issue would be taken care of. On Jan 19 2025 I received a message that my FasTrak replenish amount would be updated to $100 instead of $25. I checked my account and I had been charged $300 from November to January for license plate *******. I then called ********************** again to dispute, but also checked my bank account and noticed charges were being applied to my account since September of 2024. I then contacted my bank to dispute the charges dating back to September and FasTrak notified me that they can only refund me 30 days worth of tolls. On January 29th I received a message from FasTrak stating that my account balance was low, so I checked my account. When checking my account I noticed a -$307.55 balance due to charges within the last 30 days from license plate *******. I am seeking my funds to be refunded dating back to September 2024 and to close my FasTrak account once the disupte and refunds are completed.

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** refuses to provide receipts for payments made to them and which invoices were covered by said payment. Furthermore they are attempting to collect from third party agencies for money they have already collected.

    • Initial Complaint

      Date:01/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fastrak has over drafted my bank SIX TIMES after I told them to stop and cancel my account. They've boosted to the replenishment amount to $60 which I NEVER approved. Now my account is at $88. I want it all put back on my account so I can close my account immediately and pay by mail because this has been ruining my day to day function stressing about this. It's happened five times. ALSO I DID NOT PAY THIS BUSINESS $88 they TOOK without consent from my account.

    Bay Area FasTrak is NOT a BBB Accredited Business.

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