We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Supplies

ASTRO Gaming

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

Reviews

This profile includes reviews for ASTRO Gaming's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ASTRO Gaming has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 4 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Evan B

      Date: 07/31/2023

      Dealing with customer support has been horrible. Been dealing with them for a week.They keep elevating my situation, but nothing has been done

    • David J

      Date: 07/10/2023

      Purchased a 300+$ Astro A50 headset from a ******** only to have it immediately fall apart when using it. Attempted to file a warranty claim with all the required information only to be strung along for weeks and told my receipt that I received from ******** was invalid. I would not recommend their products, they are not the epitome of gaming products and they are not worth the time or money. Please read the reviews because my 300$ headset has a 15$ consumer made part to fix this known issue.

    • Sam T

      Date: 11/28/2022

      Let me start by saying I have owned an Astro **************** for 6 years and have always loved them, and have recommended them to dozens of friends/gamers online. Recently, I purchased their latest generation (gen 4) of mixamp/headset for my Xbox Series X, and ran into problem after problem with trying to get it to work.First off, the installation instructions in the packaging were extremely simple sounding - pretty much plug into Xbox and you're good to go. Sounded too good to be true...and it was. I quickly found out I was receiving no sound with the headset/mixamp plugged in as instructed. After about 20 minutes of trying on my Xbox, I resorted to online forums where I found out the mixamp's firmware needed to be updated - via the Astro ************** (Astro's software for updating/adjusting settings). Not a big deal, except the instructions/paperwork that came with it mentioned nothing about this! After downloading their software, I plugged in my device and it immediately recognized it and gave the option to update the firmware. Sounded promising. However, this is where things went significantly downhill. Every time I tried updating, it would fail. No matter what combination of methods I tried, including: using different USB ports/cables, uninstalling/reinstalling Astro **************, downloading the firmware file/trying to update manually, switching it back and forth from 'Xbox/PC mode', etc - and attempted all previous steps on 3 different computers. I even ensured my firewall/security software was not blocking the update. This led me down a combined 4 hour rabbit hole on various platforms including Astro's website, ********************************** & more. Today (11/28/22) I tried calling their support center to be greeted with a 2 hour wait with no response. So 4 hours research PLUS 2 hours of waiting on hold! I will now be returning it to Amazon and will NOT be using or recommending their products any longer. Such a waste of time - DON'T BUY!!!

    • adam m

      Date: 07/23/2022

      i bought 2 sets of the a50 wireless and am very unsatisfied because the top of the headset that holds them together is falling apart but i am unable to get ahold of anyone to help me resolve this as i paid a good amount for these and think they should defiantly last longerthis is very disappointing i would like to have them warrantied or somehow replaced

    ASTRO Gaming is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.