Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for weeks to place an order with Faire. My order was cancelled and I was told an account existed with similar information as mine and it had a past due balance. They would only give me the email In the account. It wasnt my email nor had it ever been. I am getting no help from them To get my order placed. They arent answering my emails and they have no phone number to try and reach customer service. This has grown very frustrating. I just want to get it cleared up and my order placed. Terrible customer service. They are hurting so many sellers but not taking care of situations like mine and others.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep being debited by this company Faire. I contacted them and told them I had not ordered anything from them and I needed my money back. I assured them it was not me that I had been victim to identity theft. They emailed back stating it was me and I had an open account. I do not have an open account and now this morning after I just complained 3 days ago about them robbing me they debited my account again. This is insane. I will see to it they are in trouble for this. How will I get my money back it's over 100 dollars

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2024, I received an order for 10 items through the Faire platform. Although Faire usually covers the shipping fees, this time the shipping fees were unexpectedly charged to me. I accepted the order, assuming the usual free shipping policy was in place, as there was no indication otherwise on the order screen or in the documentation.When the payout day arrived, I discovered that I had been charged $866.33 in shipping fees, leaving me with only $80 from a $1,433 order. Upon reviewing the "How Payout Works" page on Faire's website, I found it filled with placeholder text (similar to "Lorem Ipsum"), indicating that the necessary information was not provided.I contacted Faire's support team about this issue, but they informed me that there was nothing they could do and suggested it was my fault for not being aware of the shipping fees, even though the information was not provided during the order process.I request that Faire covers the shipping fees as per their usual policy and refunds the $866.33 charged for shipping.

• Initial Complaint

  Date:07/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I still haven't received any results while making this complaint, please help me I opened an account to sell on ********************** about 3 weeks ago, and at first I received a message that my account was opened, and since I was a new seller on this platform, I made 3 lists for selling.and they told me that they would review my listings and then sell on my account, but after reviewing, they immediately closed my account even though I had a new account. My company is a new business and a company that wants to grow, but they closed my account without giving me any reason.I did not violate any rules in my lists and I explained this situation fairly, but they did not respond to me. I want to open my account and make sales, please help me, thank you. I'm adding a lot of screenshots, but I can't get a proper answer even though I write a lot.I invested for business and I want to sell, please help me

• Initial Complaint

  Date:07/26/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a customer of ******************** since 2022. Prior to recent purchases we have not had an issue. Last week we made a purchase on a 60 day payment plan as we have always done in the past. All of our orders have been made this way until now. We made a purchase and they charged our bank when the items shipped instead of in 60 days which is what our term should have been. This has caused major financial issues for our business. We contacted customer service whom said there was nothing that they can do now. We requested leadership and they told us there was no one available. If they are going to switch financial terms the customer should have to agree to this and should not just happen at their leisure. We would have not placed this order at this time. Today they sent the charge back through as our bank denied the initial charge but this time it was paid.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claim to help small businesses that are just opening with a credit line and they denied so it's like I feel like it's false advertisement or get your hopes up and then they failed to help little small businesses very discouraged would not recommend their services

• Initial Complaint

  Date:07/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a formal complaint against Faire Wholesale Inc. regarding their unethical business practices and severe mishandling of my seller account. Their actions have caused significant damage to my business reputation and operations.The primary issues of my complaint are as follows:1. Unauthorized Order Cancellations: Faire has canceled my orders without my consent or prior notification. This includes orders that have already been shipped to my clients, amounting to over $2,000 worth of merchandise.2. Withholding of Funds: Despite the fact that I have fulfilled and shipped these orders, Faire is wrongfully holding my funds. This amounts to approximately $2,000+ that they are refusing to release to me for goods already delivered to customers.3. Damage to Business Reputation: By canceling my unfulfilled orders without my knowledge or consent, Faire has caused severe damage to my business reputation. My clients are now contacting me about orders they expected to receive, leaving me in a difficult position to explain the situation that I did not cause.4. Lack of Communication: Faire has failed to provide any satisfactory explanation for their actions or respond adequately to my attempts to resolve this issue.5. Breach of Agreement: By canceling orders and withholding funds for shipped goods, Faire is in breach of our seller agreement and violating basic business ethics.The impact of Faire's actions extends beyond mere inconvenience. It has jeopardized my relationships with clients and potentially irreparably damaged the reputation I've worked hard to build.I am seeking immediate resolution to this matter, including:1. Immediate release of all funds for orders that have been shipped 2. Reinstatement of all improperly canceled orders I hope that through this complaint, Faire will be held accountable for their actions and that measures will be put in place to prevent such occurrences for other sellers in the future.

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** joined the Faire platform three years ago and has actively focused on enhancing our marketing and sales efforts in recent months. Regrettably, our account was abruptly deactivated without prior notice. Initially, we were informed via email that we could continue accessing our account, managing customers, and fulfilling pending orders, which unfortunately turned out to be inaccurate. Instead, all pending orders were immediately canceled and access to our account was blocked.We have been unjustly accused of violating Faire's terms and conditions, despite multiple appeals requesting specific evidence of these allegations remaining unanswered. Correspondence from Faire continues to reiterate the alleged violations without providing the necessary proof. Recently, we were informed that the matter is considered closed.We have consistently requested transparency and cooperation from Faire, seeking proof of our alleged infractions. This situation has severely impacted our business, resulting in substantial losses and the unfortunate decline of our customer base on the ******************** platform.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started using Faire in Jan of 2024 and grew our wholesale channel to over 400 stores. Due to this, we decided to open a retail outlet / store. I created a retail buyer account as I was told I was allowed to, and was banned for it. They also banned a few of my customers too. They claimed we are all the same company. Even after providing proof they told me that there was nothing I could do. What upsets me the most is the fact that they are holding over $3000 in payouts and telling our customers to shop a different brand that they recommend. Orders were cancelled and we have no way to let the stores know what happened.

• Initial Complaint

  Date:06/04/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, I am writing with hopes to remedy an issue I'm having with Faire. About a month ago, I added myself as a team member from my bosses account, per her request. When I setup my profile, I requested to be notified when items ship as I am the inventory manager and wanted to be informed of incoming products. However, I instead opened up an onslaught of emails; of every single change or update that a wholesaler makes to an order. First it's a 'so and so received your order', then it's 'so and so is packing your order', then it's 'so and so has set your ship date' and 'your ship date has changed' and 'your order has shipped' and on and on and on. When I noticed the frequency, I made a request to support (as they did not have a clear way to adjust the types of notifications you get, only if you wanted to turn off promotional emails, which I do have set to 'off'). Support DID NOT offer any solutions. They kept telling me how to do it, but were failing to understand my request even after multiple emails explaining it. They kept showing me how to turn off the marketing emails, and I kept correcting them on what it was I was actually asking for support on. FINALLY, it clicked, which is when they told me there was nothing I could do about it and that they let the team know about the issue. I've continued emailing them to request to speak to a superior, to speak on the phone with someone, all of which has been denied. To put it in perspective, I've received over 100 emails in just ONE MONTH. We have made only 28 orders -- of which I was only hoping to receive a notification email that the order had shipped. If they are unable to adjust the settings to 'pick' which updates you get, I have requested that I be removed from it all. This is incredibly frustrating as I already receive a high volume of emails and these are more than excessive.