We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale General Merchandise

Volterman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale General Merchandise.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been operating and deceiving customers since 2017. I wished I wouldve done my research like I normally do a lot sooner and I wouldve easily found out that this company is a scam but I was fooled by the glamorous website all of the information such as the most powerful, smart wallet on the market All lies of course! I ask why have they been able to operate and steal from people for so long now this company needs to be shut down immediately. I would like my money back Ill $260. I work hard for that money, I do not lie, cheat, or steal for that money , I sacrifice spending time with my family for that money. That money is a necessity to provide for my family. So why I ask, does Volterman get to continue to lie and steal, they need to be shut down immediately.

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gps tracking wallet from Volterman on December 14th, 2022. The amount of the order was $197.50 I paid $178.50 for the wallet itself and $19.00 for the engraving. They let me know it would take **** days to ship and once it shipped they would give me a tracking number. However its now March 7th, 2023 and I have not received my product. I contacted the company on January 17th, 2023 asking if my product had been shipped yet and I got a response saying they were sorry for the delay but it was still in the processing stage and they couldnt tell me an exact date yet when it would be shipped. I emailed them yesterday on March 6th, 2023 asking them to cancel my order and issue a refund as soon as possible but I havent received an email back from them yet.

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My significant other ordered a wallet with engraving on December 14, 2022, it is now MARCH 7 2023 (4 months since ordering) and haven't received the wallet. Asked several times for a refund and we're not getting any responses. Company is a scam and will take your money and duck all your inquiries. Not sure how they're still able to operate.Contact me here for order number if you're not a scam and REFUND THE MONEY. If you had no intention of delivering wallets, take down your website you pieces of s****

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject : Delivery not done, Money not refunded I have purchased the wallet from Voltermann official website, they haven't delivered the product nor refunded my money back. Below are purchase details.First time Bank: Scotiabank Transaction Date : 6th February 2022 Order # **** Purchase cost : ****** CAD Second time Bank: Scotiabank Transaction Date : 15th March 2022 Order # **** Purchase cost : ****** CAD I had contacted the customer service multiple times regarding the refund, but they haven't provided me the money back.Since then Voltermann has neither failed to deliver the product nor issuing a refund. I would request you to please look into this case and help me in issuing a refund.I would be really grateful if you help me in providing the money.

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bifold wallet with an engraving on it for $218 on 7/12 but I havent received it yet so I asked for a refund on 9/12 and I was told Ill get the refund in 10 business days but I havent received anything. When I asked them for an update on my refund they just respond saying that theyre doing their best and to be patient over and over again.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the wallets anti theft does not work the app doesnt work when trying to locate the wallet and the wallets alarm system does not work

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 15, 2022 I purchased a bifold wallet for my son as a birthday gift in the amount of $196.20. I reached out multiple times to request the status of the order and was told it would soon be shipped. I waited a couple weeks before requesting a full refund on May 29, 2022 and, at that time I was told the refund would be issued in 10 working days. To date, I still have not received my refund and feel this company is just giving me the run around.

  • Initial Complaint

    Date:05/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10 March 2022, i was informed it will ship in 7 days. I asked for a status on the 10 day was was informed it will ship out soon. Nothing came in, I asked for them to cancel my order on 31 March and provide a refund was informed the refund was on the way. I did not receive a refund after 5 days, i asked them again and they said sorry we will issue it. Well as of today 06 May 2022, it still dont have a refund. I have copies of all email traffic between me and them if you need it. product was a Smart Wallet for $218.00

Volterman is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.