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Find a Location

Infiniti of San Jose has 1 locations, listed below.

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    Business ProfileforInfiniti of San Jose

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2198 Tully Rd, San Jose, CA 95122
    BBB File Opened:
    7/20/2023
    Years in Business:
    9
    Business Started:
    4/23/2015

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Amin

    1 star

    10/22/2023

    Bought a 'certified' used Jaguar from them. The finance guy forced the extended warranty in the transaction, stating it was *required* and *not* optional. After arguing with the *** and explaining to him how this is 100% illegal practice, they agreed to rewrite the contract excluding this extended warranty. But this wasn't the end of the fiasco. Brakes stopped working on the vehicle within the first day. Called them up and they said they're not equipped to work on EV's (yet they sell them) and that to take the car to Jaguar dealership. They didn't offer me a loaner nor did they offer to coordinate the repairs with Jaguar. But the *** did tell me on the phone they will pay for any repairs Jaguar performs. Jaguar has completed repairs, which they stated the brake malfunction was a result of a RAT INFESTATION in the car under the hood. So, this whole time Infiniti of San Jose had this car on their lot, they never once bothered to look under the hood compartments to check for anything , they would've seen ************* had they performed a thorough inspection of the car they were selling. Now Jaguar sent me the invoice which I sent to SJ Infiniti and they are refusing to pay for it. They are citing there's no written agreement that states they would pay for the repairs, even though the *** told me over the phone they would. They are using any excuse to get out of having to pay for repairs that came out of poor inspection/vehicle storage while it was on their lot. They sold me the bubonic plagued car, failing brakes and all, told me they're not equipped nor have the techs to work on EVs but they'd pay for the repairs from the manufacturer dealership yet are now backing out, stating they never authorized the repairs.

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