ComplaintsforWestern Digital Corporation

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  this company robbed me strait out they took my 2 drives sent me one back and a thumb drive i sent them back the thumb drive and i went off on them they owe me 3 drives 2 from Febuary of last year and i think they have access to my emails because the emails they were sending were diapering out of my g mail account. Im going to and half my phone 1 1/2 years ago someone took all my phone numbers off my ******* cell phone and ever since they have been in all my information I have 10 copys of windows 10 pro and all new computers I cant use not one of them you have a ********* case of min someone is going into my inboxes and deleting my mail. *** asked for help from people now im just being spiteful. What is happing is spite work because my western digital account someone sent me someone elses RMA they deleted **** to get out of sending my drives to me this is money we are talking about and they are robbing me and nothing is being done about it I want my drives they owe me now this is an ***************** I thought they were in ind ea so far in that neighborhood 4 company's robbed me strait out the ****************. They have problems with the drives and they are steeling. Also my ********* claim with you i never received a response Back. Im still actively looking for a Civil and Constitutional attorney because spectrum is not doing a thing either. What Happened to America and the people ***************************************************************************************************************************************************************************************************************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I keep getting the big run around on receiving my refund by saying there's a computer issue please allow us additional two. It's passed 10 business days I already return both product three weeks ago.Order#********** Return#********* 1ZE953609092831708

  Business response

  01/11/2024

  Thank you for providing the communication for your case ******** for *************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer is inquiring about a refund for their purchase of a SanDisk Extreme Pro microSD 1TB. Our case notes indicate that a refund was initiated on Wednesday, January 10, **** for order number: **********. After review of the customers purchasing history, we found other orders that raised concerns surrounding the need for a refund which in turn raised a red flag for fraud protection in our eCommerce system and the customer experiencing delays with their request.
  
  Refunds can ***********-10 business days before it appears on the customers side depending on the customers financial institution.
  
  

  Customer response

  01/11/2024

   

  Everytime I called I get different  excuses for the delay of my refund. It's something wrong with the website, the warehouse is disheveled. I just want my money back. I waited 3 weeks and I promised not to order from your again.

   
  Complaint: 21115530
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business response

  01/22/2024

  As stated in our original response. A refund was initiated on Wednesday, January 10, **** for order number: **********. Refunds can ***********-10 business days before it appears on the customers side depending on the customers financial institution. This case is now closed from WD side as we have initiated the required online store refund.

  Customer response

  01/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I will not order from this organization again. They didn't never notated my avcount that the item was received. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have now purchased three external hard drives from Western Digital to save precious memories and important family and business documents. Each of these drives has now broken and all data lost - or I now must spend thousands of dollars in recovery.It is unbelievable that the company does not take responsibility for these data losses. Its so common their own people now about this and the consumer is left to deal with the issues themselves without a single apology.IMO this is criminal and they should not be allowed to sell products knowing they will degrade and break. lets face it everyone on this planet is digital and ************ our stuff on harddrives

  Business response

  01/11/2024

  Thank you for providing the communication for your case ******** for ***************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer owns a My Book Duo 8TB and is requesting a warranty claim for replacement. Our case notes indicate the product is 3-years out of the products original warranty period and we are not able to honor a warranty claim. For customer satisfaction we have offered a 20% discount coupon code towards a future purchase from the Western Digital online store. In addition, we have educated the customer on the ***** backup strategy to help keep their data safe. We apologize for the inconvenience.
  
  

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a My Cloud PR2100 that failed. It took 3 months and countless hours of chatting in with their tech support to finally get them to issue an RMA. I was promised over and over that they would replace my unit, and as a one time goodwill gesture, they would send me a 20gb unit because they were out of the ************************************************************ a timely manner. I sent the device in via *** 2nd day air, they received it, but it has since stalled out at their warehouse. Again, chatting in with their tech support just is a waste of time. I have data on a drive that is being held hostage because the *** failed. I need access to this data, which is now months old and I am not able to back up my current data without a replacement unit. RMA **********. Now I'm being told that there is no inventory and I have to wait for them to get back to me. They never get back to me. Extremely frustrating and very unfair business practices via their tech support.

  Business response

  01/10/2024

  Thank you for providing the communication for your case ******** for ***************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to return their My Cloud *********** for replacement. Our case notes indicate we approved an RMA for the product. We sent an approval email to *************************** using the email on record. We provided instructions on how to return the product and a *** shipping label to facilitate the return. Unfortunately, the family model is currently out of stock and experiencing a delay with the fulfilment of the customers warranty claim. We ask for the customers patience and understanding as we work to complete their warranty claim.
  
  

  Customer response

  01/11/2024

   
  Complaint: 21094682
  
  I am rejecting this response because:

  Their account is pretty accurate, with an exception being that they did NOT provide me with a *** label.  I paid 2nd day air *** to get the unit to them in order to get it returned to me quicker.  I have been more than patient and this is completely unacceptable.  I've been working this issue for months now with no resolution.  I have spend HOURS in chat sessions getting the runaround.  I've been told by several of their help desk agents that they would "personally" take responsibility of the issue, but they never do.  I've been told that I'll receive emailed copies of the chat sessions, but none ever come through.  I've been told that it would be just a couple more days, but then nothing happens.  I am definitely getting brushed off and I don't appreciate it.  Their NAS unit failed and I have data trapped on hard drives that I need to get recovered, and I can't do that until I get a replacement NAS from them.  I was told during one of the chat sessions that they were out of the exact model that I originally purchased, and that they would be upgrading me to a 20 TB unit as a one-time goodwill gesture because they had that one in stock.  What happend to that promise?  I really don't care what they do, but I need a working NAS unit back ASAP.
  
  
  I don't know why they kept opeing new indicents, but refer to the following case incident numbers.  Somewhere in there should be the promise of getting me an upgraded unit to replace mine because they were out of the exact one that I had originally purchased.
  230615-001365
  231022-000005
  231118-000663
  231202-000474
  231206-000794
  
  
  RMA 0065494504
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a brand new Western Digital SN850X 4TB Solid State Drive on:11/17/2023 Total cost:$253.56 Purchased directly from Western Digital's (WD) online store. I had placed two orders, one which I kept, and one which I decided to return. The one I wanted to return is what the complaint is about.WD advertises free returns on new and unopened products, so I contacted customer service to set up a free return and refund. They set me up with a return *** label. I take the package, which was new and unopened, and place the new *** shipping label on top of the old one. I then ship it out. I have attached photos of how the package arrived with the original shipping label on it, as well the package before I placed the return shipping label on it, and one with the return shipping label affixed to it. Once again, I never opened the package WD sent me. I simply asked for a return/refund, got the *** label, and shipped it out. WD contacts me and tells me they will not refund me as they received another brand of drive back, a ******** This is impossible as I have never owned a ******* drive in the past, and I never opened the package prior to returning it. WD is telling me they can "scrap" the item in their possession, or send it back, but will not refund me. This is problematic because I will be out $253.56 and be without the item I purchased. The ******* drive in question must be another customers which is another problem. It likely contains another customers personal information. Most likely a WD employee opened my package and mixed it up with another customers return. I would like a full refund, or at the minimum a brand new Western Digital SN850X 4TB drive which is what I paid for. For the mysterious ******* drive which they claim is mine, they need to find the rightful owner as I cannot take back someone else's personal property that contains their personal information.

  Business response

  01/10/2024

  Thank you for providing the communication for your case ******** for **************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer purchased a WD ****** NVMe 4TB SSD storage device and wanted to return it for a refund. Our case notes indicate we approved a return authorization for the product. We sent an approval email to ************************** using the email on record. We provided instructions on how to return the product and a *** shipping label to facilitate the return. After physical inspection of the customers return, we found that the customer had returned a non-WD product. Unfortunately, we are not able to honor the refund request for their purchase and have refused the non-WD product back to the customer.
  
  To facilitate a refund for the customers original purchase order, we ask that they return the correct WD product. We apologize for the inconvenience.
  
  

  Customer response

  01/11/2024

   
  Complaint: 21010276
  
  I am rejecting this response because:

  I sent the item back, in a new and unopened condition, and have photographic proof of this which I uploaded. Western Digital told me to repurchase the item and ship back the original order to get a revised sale price. I did exactly as instructed, repurchased the item and kept the second order and then opened a return for the original order as instructed. I sent back the original order in its original unopened shipping package and Western Digital customer service themselves admitted to successfully receiving the drive. Clearly someone at the Western Digital returns department lost the drive, damaged it or stole it.

  As I have not received the refund or even the item I purchased, I will be opening a Small Claims Court case in ********** shortly and filing other possible criminal complaints against Western Digital.
  

  I have almost exclusively purchased WD hard drives, Sandisk solid state drives, Sandisk USB and Sandisk SD cards so I find this to be quite insulting and I never again purchase a WD or Sandisk product. Instead of looking to rectify the error, WD is essentially stealing money from me and not even returning the brand new item I sent back.
  

  I am also contacting editing staff of TechPower Up, The *** Review, Guru3D, Gamers Nexus, Hardware Unboxed and a number of other hardware reviewing communities with this experience. I have been updating this issue since it propped up a few weeks back with a number of communities throughout this experience, however will be looking to get proper articles published detailing this experience with Western Digital.
  
  Sincerely,
  
  **************************

  Business response

  01/22/2024

  As stated in our original response. To facilitate a refund for the customers original purchase order, we ask that they return the correct and original WD product they purchased. Until then we are not able to honor the request for an online store refund.

  Customer response

  01/25/2024

   
  Complaint: 21010276
  
  I am rejecting this response because:

  I already sent the product back in new and unopened condition. The photos, tracking information and Western Digital customer service communications all confirms this. As I have not received the refund after sending the item back I will be taking Western Digital to small claims court.
  

  
  
  Sincerely,
  
  **************************

  Business response

  02/01/2024

  As stated in our original response. To facilitate a refund for the customers original purchase order, we ask that they return the correct and original ** product. The ** online store customer service team explained to the customer that we received a non-** product and unable to honor their request for a refund until the original product is received. The non-** product was returned to the customer. ** cannot honor a refund for a non-** product.

  
  

  Customer response

  02/01/2024

  I reject Western Digital's offer.

  1) I sent back the item in new and unopened condition. The item was an ** SN850X 4TB NVMe SSD.

  2) The pictures i provided shows the original um-tampered package as I sent it before and after the shipping label was applied.
  

  3) Using the return tracking label provided by Western Digital, the item shows it successfully arrived at the provided return address.

  4) Western Digital customer support confirmed that they received the drive.

   

  The problem is Western Digital is not honoring their return policy. They have also refused to send back the ** SN850X 4TB NVMe SSD. They have essentially kept both the money and the item.
  

  It is very clear someone in management is refusing to honor the return policy, as multiple Western Digital customer service communications have confirmed they received the item.

  I have already attached all the information previously.
  
  Sincerely,
  
  **************************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an MP3 player unit from Best Buy. It malfunctioned but because it was beyond the 10 day return policy, I had to deal with the manufacture, Western Digital. Following the recommendations, I reload the firmware onto my player unit. It then would not power up.They replaced the unit with a brand new one. Where pressed about the firmware, I was told that the firmware on the new player unit was the latest and the malfunction should not occur again.Within two days of use, the malfunction reoccurred and after some investigation I discovered that the firmware HAD NOT been updated. It was the same firmware on the newest player unit and was on the old one, which I was told was causing the issue to begin with.It is clear that Western Digital lied to me about the firmware on the replacement unit since it was the same firmware that was on the unit that malfunctioned. I do not want a replacement unit. It is clear to me that the people at Western digital will simply take another new unit out of inventory and send it to me without making sure it will not malfunction since that is the path of least resistance.I want my ***** purchase price back in a form of a check from them.I want a formal letter of apology from the president of technical/customer services as well as a letter of formal apology from the president of Western Digital detailing what they are doing about their service department that doesn't do their jobs because after all, it is only a 35 dollar mp3 player unit. Who could possibly give a hoot in ****.I've included a screen shot of the Western Digital customer service rep answering my inquiry about the update firmware that was never updated.

  Business response

  01/10/2024

  Thank you for providing the communication for your case ******** for *************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer purchased a ********************** Clip Sport Plus 16GB that failed shortly after. Our case notes indicate we approved an RMA for the product. We sent an approval email to ************************* using the email on record. We provided instructions on how to return the product and a *** shipping label to facilitate the return. A replacement is scheduled to be sent out to customer in a few business days. We apologize for the inconvenience.
  
  

  Customer response

  01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased the WD_BLACK SN850X 4TB hard drive from the official website during the *************** Friday promotion. I placed an order on November 17th (Order Number: **********), and it was delivered on November 22nd at 1:34 PM. However, on the same day, WD had an additional gift promotion. After contacting customer service, they advised me to return the item and place a new order. Consequently, I created a new order (**********) and initiated an RMA (Return Number: **********). The first order item was received on November 22nd at 1:34 PM ***** 1ZC1G6220324716445), and the corresponding RMA was submitted on November 22nd at 1:53 PM. The return package, scanned by *** at 2:24 PM on November 22nd (please refer to all attached photos; the shipping bag remained unopened, with the original *** shipping label and Reference label intact, including the entire process of *** personnel attaching the return shipping label). The return package ***** 1ZE953609094292056) was delivered on November 27th at 12:56 PM, but it wasn't until December 4th at 12:40 PM that it showed 'Return Received.' Throughout this period, I contacted customer service multiple times to confirm the status, and each time I was assured that the package was received, not lost, and they would process it soon (I don't know why this took so long). Yet today, they claim that the returned package is different from the one sent. This kind of response is unacceptable because I didn't open the bag at all, just return it directly. Therefore, I request a full refund and an apology. This ***** email without a thorough investigation is entirely unacceptable.

  Business response

  12/18/2023

  Thank you for providing the communication for your case ******** for **********************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to return the *************** ********** drive they purchased from our online store. WD Support has reached out to customer directly to work with them to provide a resolution for their return. We apologize for the delay and inconvenience caused to the customer regarding this matter. 

  Customer response

  12/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  There is the item what is returned to western digital, however western digital has taken the item but till date after 30 days they have not processed the refund, everytime a query has been raised and Western Digital gave a response that they are investigating and cant finish their investigation for the whole month.

  Business response

  12/06/2023

  Thank you for providing the communication for your case ******* for *******************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******* indicates the customer purchased a ********************** microSD Card from our online store. Our case notes indicate they requested a refund and sent back the product which was delivered to us on November 20. The refund can take **** business days before it appears on the customers bank statement, with potential delays due to higher volumes during the holidays. We will investigate to make sure the refund is issued, and we apologize for the delay and the inconvenience caused to the customer regarding this matter.
  
  If ******************* wishes to discuss this further, customer can contact us directly by calling WD Support at **************.

  Customer response

  12/06/2023

   
  Complaint: 20964540
  
  I am rejecting this response because, the business is saying refund is issued in **** business days and it is more than 20 days and still no sign of refund, something is fishy
  
  Sincerely,
  
  *******************

  Business response

  12/08/2023

  Per customer's provided screenshot, the package was delivered on November 20th. According to our records, the refund was issued to this customer earlier today. While today, December 7, marks 17 calendar days since the receipt of their product, it has only been 11 business days due to our holiday and weekend closures. We understand the refund was issued one day beyond our projected service level and once again apologize for the delay. We now consider this matter closed on our end. 

  Customer response

  12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Re: Order #: ********** Order Date: Nov 19, 2023 Shipment Date: Nov 20, 2023 Tracking Number: 1Z1052YE0344873054 Shipment Shipping Address:******************************* **************************************************************************************************************************************************************** ************************** *************** Hello:I am writing with a complaint about my Western Digital Order. It is listed as being received; however, I never received this order. I tried calling the people in ***** however, the line went dead and the agent just stayed on the line or put the phone on mute and never spoke again. This is a normal occurrence with these billion-dollar businesses that want my hard-earned ******** money while providing s*** customer service.I need to have this order asap or provide my money back ASAP!

  Business response

  12/11/2023

  Thank you for providing the communication for your case ******** for *******************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer placed an order through our online store,however they state they have not yet received the order. Upon further investigation, it appears the address the customer provided for the order corresponds to a **** post office rather than a residential address. As the *** proof of delivery states that the package was delivered to the address on file and left at "inside delivery", customer has been redirected to check with the post office regarding their delivered package. We apologize for the delay and inconvenience caused to the customer regarding this matter.
  
  If ******************************* wishes to discuss this further, customer can contact us directly by calling WD Support at **************.

  Customer response

  12/12/2023

   
  Complaint: 20955953
  
  I am rejecting this response because: I am requiring this business to complete a full refund of monies paid for an item that has not been received immediately! I will continue to pursue this matter through all levels.
  
  Sincerely,
  
  *******************************

  Business response

  12/12/2023

  As previously stated, package was delivered to the address customer provided when they placed the order. We are unable to provide a refund as the order was delivered to the given shipping address with proof of delivery, and customer must consult with the **** post office at that address. 

  Customer response

  12/15/2023

   
  Complaint: 20955953
  
  I am rejecting this response because: I have consulted with the **** and the worker there stated that the name that was listed on the signature panel is not a name of a person that works there. I will consult with my CC Company and get my money back in full, if Western Digital refuses to help and also I will be writing an article in the New ********** about my experience! One way or another, I will be made whole. Either send my replacement or provide a refund, asap!
  
  Sincerely,
  
  *******************************

  Business response

  12/15/2023

  We are unable to provide a replacement or refund for this order. Per WD policy, we do not ship to PO boxes, however the format of the address provided by the customer was recognized in our system as a physical address and was confirmed by *** proof of delivery as being delivered to the corresponding location (the **** post office). At this time we consider this matter closed on our end.

  Customer response

  12/19/2023

   
  Complaint: 20955953
  
  I am rejecting this response because: I've taken this case up with my ********************

  
  Sincerely,
  
  *******************************

  Business response

  12/22/2023

  If customer has chosen to pursue this with their credit card company, there is no further information for us to provide and we consider this matter closed on our end. 

• Initial Complaint

  12/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a portable SSD from them and it failed. The product is still under warranty but they refuse to replace my defective product. The problem is widespread with this particular product, you can just type SanDisk SSD failure and there are a lot of people with the same complaint. I sent all the required info including the purchase receipt, photos, letter on company letterhead that there are sensitive files on the drive and I am not allowed to send the drive back, etc. and they still can't help me. Attached you have the receipt and the photo of the product. Hope you can help me resolve the issue, I just need a replacement or refund to buy a new one. That's it!

  Business response

  12/06/2023

  Thank you for providing the communication for your case ******** for *************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to receive a replacement for their SanDisk Extreme Portable SSD 1TB, however customer has stated they are unable to return the drive due to sensitive data being present. Our case notes indicate we requested additional information from the customer to verify their eligibility for a sensitive data accommodation, however we have not yet received the information requested. Once the customer sends the requested information, we will review the information, verify its validity, and contact them with the resolution. Please note that this request does not constitute an agreement to replace the customer's product under our ************** Procedure,as this decision depends on the validity of their information. We apologize for the delay and inconvenience caused to the customer regarding this matter.
  
  If ************************* wishes to discuss this further, customer can contact us directly by calling WD Support at **************.

  Customer response

  12/06/2023

   
  Complaint: 20951094
  
  I am rejecting this response because: I did sent all the info requested including a letter on company letterhead that was requested. I don't know what are documents you need.
  
  Sincerely,
  
  *************************

  Business response

  12/08/2023

  As a one time accommodation, customer is authorized to destroy the drive containing sensitive data instead of sending it in. Once we receive proof and certificate of destruction, we will provide a replacement drive for the customer under warranty. Once again, we apologize for the inconvenience caused and thank the customer for their patience. 

  Customer response

  12/12/2023

   
  Complaint: 20951094
  
  I am rejecting this response because:

  I don't know how to destroy the device. I see it is encapsulated in a rubber material which is very hard, I am not a technician and do not want to injure myself in the process. I don't understand why it is so complicated to send a replacement. I sent all the requested documentation including my proof of purchase and letter on company letterhead. This is not a scam and I am a real customer. The waiting time for the issue is already taking to long. This is just one portable SSD which costed139.99USD, which is not a huge amount. I had the same problem with another company and they replaced it ASAP. The problem with the SanDisk drive is widespread ************************************************************************************************************************* and this is not an isolated case. The drives were faulty from the start (**************************************************************************************************) and I can't understand why is it so hard to makes things right. I am kindly asking for a replacement or refund.
  Sincerely,
  
  *************************

  Business response

  12/14/2023

  WD Support has reached out to customer requesting further information to arrange shipment of a replacement drive. We thank the customer for their patience and hope to resolve their case promptly. 

  Customer response

  12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩