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Business Profile

Credit Union

First Tech Federal Credit Union

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for First Tech Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Tech Federal Credit Union has 41 locations, listed below.

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    Customer Complaints Summary

    • 124 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt associated with FIRST TECH FEDERAL C. There is no contract between me and FIRST TECH FEDERAL C, and they have not supplied the original agreement as requested.

      Business Response

      Date: 12/12/2024

      Hello ********, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you. Thank you!
      ******* *.
      Member Experience

      Customer Answer

      Date: 02/07/2025

       
      Complaint: ******** REOPENED COMPLAINT

      I am rejecting this response because:

      I am not responsible for the debt alleged by FIRST TECH FEDERAL C. There is no agreement between me and FIRST TECH FEDERAL C, and they have not provided the original contract as requested.

      Sincerely,

      ******** ****

      Business Response

      Date: 02/07/2025

      Hello ****,

      We are unable to locate an account with your credentials, did you use a different email and phone number to apply with us? Please send an email to ******************************************** Thank you!

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has been charging late fees while giving inconsistent answers on the amount past due. Every time I pay and attempt to bring the account current they change the number thats apparently past due. Theyve also charged late fees on months where I can see they received the money on time. Ive asked repeatedly for ONE number to pay to bring the account current and have received at least five different numbers. They also waived the late fees as a courtesy and then reinstated them which is unethical. They insist on a phone call but I want ONE amount in writing to pay and not a fluctuating, seemingly arbitrary amount.

      Business Response

      Date: 12/12/2024

      Hello ****, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you!
      ******* *.
      Member Experience

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to receive 30K points (equivalent to $300) once I fulfill the requirements for welcome bonus. I have done so and have followed up with the bank multiple times in the past 2 months. However, I have not received the points yet.

      Business Response

      Date: 12/12/2024

      Hello *******, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you!
      ******* *.
      Member Experience

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed a vehicle with First Tech Credit Union in December of 2023. I lost my job and my wife was maintaining payments on the account. In September of 2024 we contact the credit union to inquire about assistance. We were told that because we did not have the loan a year I did not qualify for assistance. We were told to continue making payments each month and a little more until more time passed or we could get caught up. Payment were scheduled and posted via online transfer on their website. On November 27, 2024 my vehicle was repossessed. I contacted the collections department only to be told I could redeem my vehicle. Giving permission to my wife we informed the Credit Union that a payment was scheduled for ***** for $450 why was the vehicle secured? They stated they called and next heard from me. When the payment was set (weeks in advance) of repo, their website never mentioned anything about a blocked payment or having to pay more than set. With that arrangement pending there was no reason to secure my vehicle and we were paying as told. The mentioned a right to cure was sent back in September and I told them since, we had paid two payments less than the amount of the cure letter and they were accepted, what was different now? No answer provided. I do not dispute being past due but I do believe they have misleading business practices to the consumer. My promise to pay was accepted and that should hold off any repossession. Now I am trying to pay and keep getting the run around to recover my vehicle. Their lack of urgency will create more fees than I should have to pay. I asked to speak to a Manager and was told they would have to request a call from one, how is this service? I don't understand how this practice is legal and not misleading.

      Business Response

      Date: 12/02/2024

      Hello ******,

      We appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you!

      Arti
      Member Experience

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First tech FCU cancelled my credit card after I responded to a letter about new credit card rates, declining the new rates instead of accepting. While they did include in the fine print that my card would be closed, it was not obvious to me as the customer that declining meant that I would loose my credit card as well as loose all of the points on my credit card (which was worth $155, I was saving up). First tech *** was the community that I trusted for banking, now after seeing their advertisements within their emails, I cannot continue supporting them.First tech actively encourages their customers to take loans in order to have vacations and to impress others. They also seem to have no email and require you to use their app or website, or call to communicate. They have also not acted the suggestions/requests I have in fact sent them over the past several years as a member.

      Business Response

      Date: 11/07/2024

      Hello Teal,

      We appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you!

      Arti
      Member Experience


      Customer Answer

      Date: 11/18/2024

       
      Complaint: 22525404

      I am rejecting this response because:

      Complaint incorrectly closed: Re: ID # ********- ********************** See that they only said they would look into my case, but they did not do so. They have not contacted me beyond this.

      Sincerely,

      Teal Hand

      Business Response

      Date: 11/18/2024

      Hello Teal,

      Thank you for providing us with the opportunity to review and follow up with you regarding your concerns. Thank you!


    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had several accounts with this institution that have been referred to collections with balances owed, however no one seems to one to provide the bank statements to validate the charges. The collection agency advises to contact the institution, Contacted the institution about a month ago and was advised that the statements for all the accounts would be sent in 7 business days, havent received the statements to date. Ive called several times this month and they stated the statements are on the way, until today they stated to contact the collection agency. This unethical business practices and protocol has led me to fake a complaint with the **** today to get this matter handled for there is a large sum of money that 1st tech states is owed, however theyre refusing to provide me with statements to validate debt. The complaint# ******-16536259 was filed today to get verification of my balance, ina edition to this claim being filed.

      Business Response

      Date: 10/29/2024

      Dear *******,
      Thank you for your message, it seems that this complaint is a duplicate of one that First Tech has received through a regulator. We will respond directly through the regulators system. Please know that any complaint entered into the **** system is transferred to the First Tech Complaint Program for tracking.

      Thank you,

      Member Experience

    • Initial Complaint

      Date:10/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, 10-4-2024 at 12:59pm | contacted First Tech Credit Union in regards of being locked out of my account and also to check on the status of my debit card shipment as I just became a member a little over a month and I had not still received my debit card, I made initial deposit to fund my account and also switch funds over from and external financial institutions so I know my account had sufficient funds totaling out to be $4,565.00 I got a hold of a *** who stated it's been suspicious activity on my account that I wasn't made aware of and she elaborated the details unfortunately it was multiple ATM transaction done using my debit card willing my entire balance for $4,565.00 without my consent or authorization, I said that had to be a mistake because I have never granted anyone permission to authorize any transaction on my debit card and in fact I still haven't received the card, so the *** who was assisting me with filling a fraud claim for the fraudulent transaction processed these transactions and put them inside a dispute l enlighten her that I was also having trouble logging into my account and I was entering everything correctly she stated that it's a possibility that not only was my debit card compromised but my account had been well so she deactivated my account and said a Fraud specialist will better assist me in 2-3 days which was abnormal. 10-9-2024 I spoke with a ***resentative after calling in every single day inquiring about my funds expressing my financial hardship struggles and the crisis me and my family are enduring because of this tragedy striking my account. I spoke with Fraud specialist named **** *****, who was adamant about who I was and why did I join First Tech in the first place, (completely besides the matter) | thought that was irrelevant but I still proceed to answer questions, I let her know that my family and I was going through a financial crisis. In 10-4-2024 she decided to deny the claim, no details why or any adverse action.

      Business Response

      Date: 10/15/2024

      Hello *******, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you as soon as possible.

      Thank you,

      Member Experience

      Customer Answer

      Date: 10/15/2024

       
      Complaint: 22410641

      I am rejecting this response because:Me and my family are currently facing eviction due to my financial hardship and the trauma this has caused. I need an apology and my desired relsolution honored! 
      Sincerely,

      ******* ******

      Business Response

      Date: 10/28/2024

      Dear *******,
      Thank you for your message. This complaint is a duplicate of one that First Tech has received through a regulator. We will respond directly through the regulators system. Please know that any complaint entered into the **** system is transferred to the First Tech Complaint Program for tracking. Thank you!

      Customer Answer

      Date: 10/28/2024

       
      Complaint: 22410641

      I am rejecting this response because: I appreciate your correspondence, However be advised that this is a follow up considering no actions has been taking towards Rectifying this matter. As a consumer and customer/member of ******************** Tech, I have still experienced a hard clash of profiling my character, passing judgement, And being discriminated against on top of enduring a financial crisis because of your staff member, Advocate of First Tech wanted to violate my rights as a member/consumer this will not be swept under the rug without the desired Satisfactory Resolution. Im suffering from financial hardship unfortunately on the verge of being homeless on top of other financial obligations I have to address this has delayed me significantly and I want this to be resolved expeditiously! I have attached a document showing proof of my financial hardship. 

      Sincerely,

      ******* ******

      Business Response

      Date: 11/08/2024

      Dear *******,

      Thank you for your message, it seems that this complaint is a duplicate of one that First Tech has received through a regulator. We will respond directly through the regulators system. Please know that any complaint entered into the **** system is transferred to the First Tech Complaint Program for tracking. 

      Thank you!

      Customer Answer

      Date: 11/08/2024

       
      Complaint: 22410641

      I am rejecting this response because: they still have not rectified the matter or giving an explanation as to why this happened no actions has been taken to help resolve this issue. 

      Sincerely,

      ******* ******

      Business Response

      Date: 11/12/2024

      Dear *******,

      Thank you for your message, we cannot provide specific information from the **** case within the BBB complaint as this is a public forum. Please view First Tech's response to your **** complaint their complaint system. Thank you. 

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are current on all payments and decided to send in a large payment to principal inn the amount of ****** they only applied ****** and taking ****** , with no explanation. We called on the mistake they made and they said its over 30 days, first tech is a fraudulent company

      Business Response

      Date: 09/30/2024

      Hello *******,

      We appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you! 


      Arti
      Member Experience 


    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached by an individual that demanded deposits from me and promised returns. When I expected the money to be returned, they didn't do anything and even asked for additional funds to be put in. That is when I realized I was defrauded

      Business Response

      Date: 08/28/2024

      Hi *******,

      You included a statement from Tech Credit Union (***********************), which is a different financial institution. You submitted a BBB complaint to First Tech Federal Credit Union (******************************************)which is not the same credit union that you have a dispute with.

      Please contact BBB and let them know you need to resubmit your complaint against "Tech Credit Union" and not against "First Tech Federal Credit Union." 

      Thank you,

      Member Experience

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A small account was opened fraudulently in my name. I have contacted this business numerous time and have provided to them a notarized affidavit of the fact that I DID NOT OPEN THE ACCOUNT. there is $5.00 in the account. This business is requiring me to send them a police report and a copy of a government ID for myself. The police will not take a report on $5.00 and I will NOT SEND THEM A COPY OF MY GOVERNMENT ISSUED ID, THEY APPARANTLY DIDN'T HAVE IT WHEN THEN OPENED THE ACCOUNT ABOUT ***** MONTHS AGO.

      Business Response

      Date: 08/20/2024

      Hello *****,

      We appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you! 

      Arti

      Member Experience

    First Tech Federal Credit Union is BBB Accredited.

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