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Business Profile

Fast Food Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite McDonald's *** implementing a Global Brand Standards, I have yet to hear back from their regional office or headquarters regarding the continued vindictive conduct of franchisee, MCD-**-22627, *********************************************************** to customer complaints and why a manager would delete orders. Please reference cases ******** and ********.Case ******** - I observed what is now known to be the owner repeatedly pointing at a dine-in customer from across the room in an attempt to shame or berate. Waiting on my takeout, I attempted to explain to the owner why & what the customer complained to the clerk and was myself shown contempt for complaint.As a result I filed that case put it took months if not weeks of repeatedly contacting ************ to finally get a response to my complaint.Case ******** - When I finally did return to McDonald's, a manager deleted my order after confirming the name, she calls me Lion instead of ****, on my order at drive-thru speaker. At the 2nd window she claimed they didnt have any such order. See Check-In TL21-3618565, 05/04/2023, 08:25:58 PM.Eventually another manager confirmed the manager deleted my order. As to why she lied about earlier confirming my order is unclear but continued bad behavior despite earlier apology by general manager/owner.I filed this complaint, case ********, through mobile app. When I did receive a call and called back, I was put on hold for *** and could hear workers but no one picked up.I followed-up through 800 number and requested regional but not response.

    Business Response

    Date: 06/16/2023

    I have personally reached out to explain and apologize our position. The guest ********* and accepted our apology.

    Customer Answer

    Date: 06/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

McDonald's is NOT a BBB Accredited Business.

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