ComplaintsforPayActiv, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My employer failed to pay me for a week. They put the money on a payactiv card. Since then it has been nothing but a runaround to get my funds. I had to use the card at an ATM which charged me $4. There should be no fee on getting my money.Business response
06/21/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint # ******** by ***************************, filed on 6/20/2024.
In her complaint, Ms. ********** stated that the transaction fee was incorrectly charged by Payactiv. Since receiving this complaint, Payactiv has refunded ********************** for the amount in question, and she has confirmed that her matter has been resolved.
Should the BBB have further questions, please contact our ********************* at *************************************.
Customer response
06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are saying that my hours are not available and Everytime I ask them about it they say they are working on it but now they are just being unprofessional and lying to me about my hours they are refusing to let me talk to a supervisor and they keep saying they will send an email or text saying when my balance has updated it's been a week of fighting with them over money I've worked for they are refusing to do their job and update my hours or anything and honestly it isn't right they took 400 dollars off my last check and I didn't take out 400 bucksBusiness response
06/05/2024
Dear Better Business Bureau,
PayActiv is responding to Complaint# ******** by ****************, filed on 5/31/2024.
In her complaint, Ms. ******* stated that her hours were not updated, and she was unable to access funds from the Payactiv app. As part of our investigation, we have attempted to contact her via phone and email, but there was no correspondence from her. However, per our internal review, Payactiv can confirm that Ms. ********* hours have been updated ad she has successfully accessed her funds since placing this complaint.
Should the BBB have further questions, please contact our ********************* at *************************************.
Initial Complaint
05/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been using Payactiv since 2018 have have never had any issues. On 5/17, $311 was taken out of my paycheck for the week before. On 5/24, $522 was taken out, even though I only borrowed $198 during that pay period. Looking at the Payactiv website, it isn't showing the $311 payment. I have tried speaking to customer service about this but I keep getting the run around. My employer has told me that this is on the Payactiv end. The resolution should be simple: either they received too much money so they should refund me, or they should tell my payroll to refund the $311 that they claim to never have received.Business response
05/30/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint # 21764474 by *******************************, filed on 5/27/2024.
In her/his complaint, *************** stated that her/his paycheck was incorrectly processed by Payactiv. Since receiving this complaint, Payactiv has refunded Ms.Pharis for the amount in question, and she has confirmed that her matter has been resolved.
Should the BBB have further questions, please contact our ********************* at *************************************
Initial Complaint
05/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
*** never had so much trouble with a company in my life. Ive been trying to get my EWA back for about the entirety of May. *** been told numerous times I owe money when the money Ive taken previously has already been paid off. Upon sending my paystubs to prove exactly that , I am given the run around. Now Im ****** and about ready to burn this mf downBusiness response
05/28/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint #******** filed by *********************** on 5/24/2024.
In his complaint, **************** mentioned an issue regarding the inability to access funds from the Payactiv app. Since receiving this complaint, **************** has confirmed that his issue has been resolved.
Should the BBB have further questions, please contact our ********************* at **************************************Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have tried to assess my earned wages and they have not updated them they give me the run around about it being looked at by tech support and nothing ever gets done.Than they keep telling me to send in documents that I have no access so they can do it. Just a never ending cycle but when i ask someone in hr to get in contact with them about my wages they fix it quickly don't understand any of this.They need to do better.Business response
05/28/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint #******** filed by ************************* on 5/23/2024.
In her complaint, Ms. ********************* an issue regarding her missing hours. We have attempted to contact her via phone, but we were unable to reach her, and she did not respond to our correspondence. However, per our internal review, Payactiv can confirm that ******************** account has been successfully updated since the filing of this complaint.
Should the BBB have further questions, please contact our ********************* at *************************************.
Initial Complaint
05/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The company continually gives the run around. I had to threaten legal action multiple times just to have help getting my own account moved to a new number. They're not properly updating hours worked and refusing any kind of assistance whatsoever now. After taking the 706 from my previous check already they've not updated my hours and I have multiple bills due that need to be paid. And they've effectively left me screwed when the purpose of the app is to have money for bills between checks. The employees they have in contact with customers are flat out rude and dismissive.Business response
05/27/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint #******** filed by ******************************* on 5/23/2024.
In his complaint, ****************** mentioned an issue regarding missing hours and the inability to access funds from the Payactiv app. Since receiving this complaint, ****************** has confirmed that his issue has been resolved.
Should the BBB have further questions, please contact our ********************* at *************************************.
Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My employer changed payrolls in 2024 and unfortunately switched to Paycor/Payactiv. It's been nothing but issues. Hours not updating, earned wages taking over 48 hours to appear, the list goes on.Today I noticed I have $ for earned wages to withdraw so I clicked on earned wages, and then it showed $0.I contacted them and was advised my Ondemand option was deactivated and they don't know why. They asked me if there's been a contract change with my employer. No, there hasn't. Now I get to wait 48 hours for someone to review on why this happened...What kind of company deactivates a feature and there's NO INFORMATION/NOTES on why this occurred for a representative to relay to the customer? It doesn't make sense which is why there's something shady with this company. I wish my employer never changed to Paycor, absolute worst!Business response
05/27/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint #******** filed by *************************************** on 5/22/2024.
In her complaint, ************************** mentioned an issue regarding her missing hours and account deactivation. We have attempted to contact her via phone, but we were unable to reach her, and she did not respond to our correspondence. However, per our internal review, Payactiv can confirm that ****************************** account has been reactivated and successfully updated since the filing of this complaint.
Should the BBB have further questions, please contact our ********************* at *************************************.
Customer response
05/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************************Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have disputed a total of three transactions with this merchant and theyve swiftly within 3 hours denied my claims saying that its based on a policy . They wont allow anything under 25$ to be disputed. But the letter I get stated a whole different reason for denying my dispute EVEN THO ITS VALID.Business response
05/28/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint #******** by ************************* filed on 5/20/2024.
In his complaint, **************** is disputing transaction(s) with the merchant on his Payactiv card. Since receiving this complaint, Payactiv can confirm that his dispute case has been concluded and resolved. **************** may request a copy of the documents used to determine the investigation's outcome.Should the BBB have further questions, please contact our ********************* at *************************************.
Initial Complaint
05/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not able to access my money through the service Payactiv. Everyone time I tried to send money to my account it says my hours have not transferred. My boss has approved my hours. I also called HR. I need access to my account to transfer my funds.Business response
05/16/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint #******** by ********************* filed on 5/13/2024.
In her complaint, ************** stated that her hours were not updated and she was unable to access funds from the Payactiv app. Since receiving this complaint, ************** has confirmed that she has been able to access her funds and her hours have been updated.
Should the BBB have further questions, please contact our ********************* at **************************************Initial Complaint
05/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My card was lost I called payactiv to get a new card and dispute transactions that I did not make the dispute was turned down not long after and my account was closed and I'm out of my funds and the company does not seem to care about my funds taken I would like the dispute to be reopened and get my funds back to me.Business response
05/15/2024
Dear Better Business Bureau,
Payactiv is responding to Complaint #******** by ******************************* filed on 5/9/2024.
In his complaint, ****************** is disputing unauthorized transaction(s) on his Payactiv card. Since receiving this complaint, Payactiv can confirm that his dispute case has been concluded and resolved.
Should the BBB have further questions, please contact our ********************* at *************************************.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | 9:00 AM - 5:00 PM |
| SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
452 total complaints in the last 3 years.
161 complaints closed in the last 12 months.