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Business Profile

Financial Services

PayActiv, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 517 total complaints in the last 3 years.
  • 183 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They denied access to available funds. They dont have a working customer service line. They are ignoring customers from all across the states. Their online services have crashed. Keeps us on hold only to hang up when its been over 15 minutes on hold.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ***** *******, filed on 4/7/2025.

    In his complaint, Mr. ******* stated that he was unable to access the funds in his Payactiv account. As part of our investigation, Payactiv confirms that Mr. ******* has since successfully accessed his funds and the issue has been resolved.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Payactiv app and website have been down for over two days, and there has been no communication whatsoever from the company. No updates, alerts, or notificationsleaving users completely in the dark. I rely on this app to access my earned wages, and during this entire outage, Ive had zero access to my account, no knowledge of whats going on with my money, and no assurance that my private information is safe.I called customer service, waited on hold, and as soon as it was my turn, they hung up on me. No callback, no follow-up, nothing. Im extremely disappointed with the lack of professionalism, transparency, and accountability.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ****** **** filed on 4/6/2025.

    In his complaint, Mr. **** stated that he was unable to access funds from the Payactiv app. As part of our investigation, we attempted to contact him via phone and email but we were unable to reach him, and he did not respond to our correspondence. However, per our internal review, Payactiv can confirm that the issue has been resolved since the complaint was placed.



    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is used by my employer Fresenius medical care for earned wages. App has been down since April 4th leave those who need their money for rent/gas/food stuck with no way to get their money. Payactiv has been contacted and has given no information or reassurance that its being fixed

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ******* **** filed on 4/6/2025.

    In his complaint, Mr. **** stated that he was unable to access the funds from his Payactiv account. As part of our investigation, we made multiple attempts to contact him via phone and email; however, we were unable to reach him, and he did not respond to our correspondence. Following our internal review, Payactiv can confirm that Mr. **** has successfully accessed his funds since submitting the complaint.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************. 

  • Initial Complaint

    Date:04/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The app isnt allowing me to access my wages with no explanation. I have called customer support but they could not give a direct response.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** filed by ****** ***** on 4/6/2025.

    In her complaint, Ms. ***** stated that she was unable to access the funds in her Payactiv account. As part of our investigation, we made multiple attempts to contact her via phone and email; however, we were unable to reach her, and she did not respond to our correspondence. Following our internal review, Payactiv can confirm the issue has been resolved since the complaint was submitted.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/5/25 Payactive deducted ****** from my pay. I did not owe any money to Payactive. Also my employer does not have Payactive as a perk for staff so there is no way I could have used their services. They will not refund me the money they took.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint # ******** by *** ******, filed on 4/5/2025.

    In her complaint, Ms. ****** stated that her paycheck was incorrectly processed by Payactiv. Since receiving this complaint, ******* can confirm there is no discrepancy found issue has been resolved.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************. 

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am writing to formally file a complaint against Payactiv, Inc., due to a critical issue I have been experiencing for nearly a week. I have not been able to access my wages or the money on my debit card due to an issue on Payactivs end that prevents me from logging in to my account. Each time I attempt to log in, I receive an error message stating that my employer is not active, which is completely false.I have been using Payactiv since my employment began in August 2024, and I have confirmed with multiple Payactiv representatives that my employment is active and that my wages are available for me to access. However, despite this confirmation, I havent been able to access the funds that I have earned, and this ongoing issue has created significant hardship for **** have reached out to Payactiv a total of 25 times through various methods, including chat, email, and phone calls, only to be given the runaround. I have been denied the opportunity to speak to a supervisor. I have also been promised a call back from a supervisor four separate times, and each time I have been left waiting without any resolution.I am devastated and stressed due to Payactiv. I am unable to pay my bills, buy food, or take care of other essential business due to not having access to my own wages. This is an unacceptable and unethical situation that has gone on for far too long. I trusted Payactiv as a financial institution to manage my funds, but I am now left unable to access them due to negligence on their part. Furthermore, Payactiv advertises "instant wages on demand" as a key feature of their service, which is misleading, resulting in false ************** beyond frustrated w/the lack of urgency, inconsistencies in communication, and above all, the inability to access my own money, which is directly affecting my ability to survive. My pay period ends on Saturday, I need this issue resolved before then, as I will no longer be able to access my wages.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,


    PayActiv is responding to Complaint #******** by ******** ********** filed on 4/5/2025.

    In her complaint, Ms. ********** reported her inability to access her Payactiv account. As part of our investigation, we have attempted to contact her via phone and email, but we were unable to reach her, and she did not respond to our correspondence. However, per our internal review, Payactiv can confirm that the issue has been resolved successfully since placing this complaint.


    Should the BBB have further questions, please contact our ********************* at *************************************

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive called multiple timea about my account not wirjibg. They all gave ne the run around contradicting themselves the last *** that cover the app his attitude is do disrespectful he yells smacks his lips. Last week he sent me straight to the music , like he hung up in my face. Every time i talk with he he has a very nasy attitude all i want is my card to wirk nut i have to waut two weeks

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,


    PayActiv is responding to Complaint #******** by ****** Graham filed on 4/4/2025.

    As part of our investigation, we have made multiple attempts to reach out to Ms. ****** for additional information necessary to resolve her matter, but we have not received any correspondence from her.

    We encourage Ms. ************** contact our compliance department at ************ to provide the needed details so we can assist her further.


    Should the BBB have further questions, please contact our ********************* at **************************************

  • Initial Complaint

    Date:03/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time, and i mean Every time I attempt to use payactiv I always have to spend hours on chat and or on the phone with customer service because it will not allow me to access my funds. After hours of complaining and trying to get help, I usually am able to access my funds after around 2-3 hours. Today however it has already been 5 hours since my first call to payactiv support and I still can't a cess funds. They always blame my card or my employer but that's never the problem. I can't tell you what the actual problem is though because when I ask why I have this problem Every time I get told they do not know.

    Business Response

    Date: 03/26/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ****** *****, filed on 3/22/2025.

    In her complaint, Ms. ***** stated that she was unable to access her funds. As part of our investigation, Ms. ***** has confirmed that she has successfully accessed her funds since placing this complaint.

     

     Should the BBB have further questions, please contact our ********************* at ***************************************************************. 

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the payactiv for payroll through my company **************** I contacted them with a question and then all of my hours and my money was stolen and disappeared they have refused after many hours to fix the problem as well as it has caused me health concerns due to the timing and the stressful situations that have occurred I've only asked for it to be fixed and after speaking with three people they have purposely done things that have made it more difficult like they accessed my account without my employee ID and they changed information without my permission they disappeared my hours and my money when I have proof of I have printed out this proof but on top of this then they play games to try to prevent any further action by me

    Business Response

    Date: 03/24/2025

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ******* ******, filed on 3/18/2025

    In his complaint, Mr. ****** stated that his hours were not updated, and he was unable to access funds from the Payactiv app. As part of our investigation, we reached out to Mr. ****** and are waiting additional information from him.

    We hope to hear from Mr. ****** soon and encourage him to us at ************.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/16/2025, I went in to work from 8pm to 2am. Woke up at home at 8am. Went back to bed at 8;30am after I noticed my pacy activ account haven't updated at this time.. so I walk back up at 12:23p.m ,Notice on pay active that my hours was updated without a balance from pay Activ.They are giving fake names.I ask supervisor 3 more times they telling me that the supervisor will tell me the same thing. The didn't get a supervisor they keep saying the supervisor Will say the same thing. I have no way to work because they updated my hours report without a balance. I try to not be so aggressive and aggravated but the staff don't listen

    Business Response

    Date: 03/24/2025

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ****** ********, filed on 3/17/2025.

    In his complaint, Mr. ******** stated that his hours were not updated, and he was unable to access funds from the Payactiv app. As part of our investigation, Payactiv relies on the information provided by Mr. ********** employer. However, per our internal review, we confirmed that Mr. ********* hours have been updated ad he has successfully accessed his funds since placing this complaint.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

PayActiv, Inc. is NOT a BBB Accredited Business.

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