ComplaintsforiHealth Labs, Inc
Health and Medical Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased an iHealth blood pressure monitor through Amazon in February 2022, which I received. The product description indicated blood pressure results could be shared via email. As I need to record and show my daily blood pressure readings to my doctor I thought this would greatly help me comply with my doctor's order. Despite following the directions indicated and searching for assistance on the internet, only once was I successfully in sharing results by email. On 3/29/22, I emailed iHealth Labs for assistance but received no response from them. I also called their toll free number on a number of occasions, but could not reach a live person. I don't know if my issue is the result of my own error - or false advertising - so I would appreciate any help I can get.Business response
07/06/2022
Consumer Response /* (2000, 6, 2022/04/28) */ Company has contacted me and is addressing my issue. No further action on your part is needed. Thank you.Initial Complaint
03/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order for Item BPM1, which is a iHealth Clear Wireless Blood Pressure Monitor - Standard size cuff 8.6" - 16.5"Bought (Order# ********) on the 2/24/2022. They promptly sent me the blood pressure monitor, but it did not work...no display...even after attempts to charge the internal battery with the adapter cord provided. My experience with their customer service was the same as others that have filed complaints with BBB. They do not answer phone calls, saying they are swamped. After leaving messages they do not return the call. I tried to file a support ticket by following the guidance on their website, but you get "It looks like the webpage at******************************************************* might be having issues, or it may have moved permanently to a new web address" error message. I've sent email to "Please email us at *********************** for a return authorization and the shipping address" on 3/7/2022 to get an RMA number but they have not even responded. I would like a full refund at this point because I never want to deal with their Customer (non-) Support department again. They are quick to take new orders but deliver nothing in return! Thanks for any help you may be able to provide.Business response
04/21/2022
Consumer Response /* (2000, 9, 2022/04/20) */ The Company has finally responded and sent me a replacement blood pressure monitor that works with no problems. Looking back...my only complaint is the initial lack of response and delayed replacement of the defective unit.Initial Complaint
03/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 5 COVID-19 Antigen Rapid Tests from iHealth on approximately 12/18/21 and was charged $84.82. I received a confirmation email with a **** shipping tracking number, indicating that they were preparing to ship the items. However, not only have I not received the items, but the IHealth site and **** tracking numbers indicate that "**** is awaiting the item" and show that the package has still not been shipped as of 3/10/22. Please see attached documents with date stamp of 3/10/22. The map on one of them indicates that the item is still in Sunnyvale, CA. iHealth Labs has been completely unresponsive about this issue. I reached out to them via email on January 15, and then again on January 24 and received only an automated reply. I called them on February 9th and was on hold in an automated phone tree for about 5 minutes before I was instructed to contact them via email and was disconnected. See attached email documentation. Thank you.Initial Complaint
02/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the iHealth Clear Wireless Blood Pressure Monitor on 1/18/22. There was a delay in receiving the product, but it did arrive. Unfortunately, it was not functioning after arriving. I followed all the support recommendations and it still does not function. I reached out to the company via 3 support tickets and have not have received a response. I would like a refund at this point but I can't contact anyone at the company to start the return/refund process other than a support ticket that seems to be getting ignored.Initial Complaint
02/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
on 10-4-2020 I ordered a i Health Air wireless pulse oximeter , I paid 53.45 for it . When it came we used it for 6 months and it quit holding a charge . I called FSA store and they replaced under their warranty. So when the replacement came in May of 2021, I no longer needed one so I threw out the old one and put the new one on the shelf in the bathroom .....did not even open the box . Had positive Covid test on January 4, 2022 so we wanted to keep track of our blood oxygen levels ( which is why we bought the oximeter in the first place) took out of box and this one will NOT charge AT ALL ! I have tried repeatedly to call iHealth and have sent approximately 10 emails ........ no response what so ever from the company . I have called FSA store and they suggested the better business bureau as they can't help at all !Initial Complaint
02/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased iHealth Smart Gluco-Monitoring bundle on 10/29/21 Recieved product, but found to be defective. Would not take a charge Reported this issue via email to **************************** on 12/22/21 - no response Tried calling several times, leaving messages - no response Tried the web chat feature - no response Requested support on 01/03/22 in two different ways -- received an automated message with ticket numbers -- still no response. Called for support today 2/4/22, left message, no response. I want a refund of $77.12 for the defective product.Business response
03/11/2022
Consumer Response /* (2000, 9, 2022/03/10) */ Complaint resolved. Company refunded me for the defective device.Initial Complaint
01/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order ******** on 12/22 for a total of $82.27 using ****** Pay as the payment method and received notification on 12/23 that the item had shipped using **** tracking ***********************. The item, when tracked, as NOT made it to the ****. Over 1 week later, I contacted customer care and was informed that "sometimes not all packages are scanned" and to give them 15 days to arrive. It is now over a month since ordering and the package has not arrived, nor is it available in the **** tracking. I have sent 3 separate emails to customer service since then, as their call center is "shut down due to volumes" per the website. I want a refund of the charges IMMEDIATELY.Initial Complaint
01/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased several rapid antigen covid tests from ihealth labs Inc. I didn't receive any email or written correspondence regarding my purchase, nor did any type if itemized receipt come in the package I eventually received. I have 2 issues. 1) I have attempted to contact this company 3x a week for the last month regarding an itemized receipt that I need for my purchase- with no response to my emails and no one answers the customer service line. 2) The tests I purchased all expire within 5 months - this is insane. wouldn't have bought as many if I knew they would have to be used within a certain time frame. I need to speak to a representative from the company. I have called the phone number listed, emailed anyone that I can find and reached out on social media. Please advise if I am missing something here, but this company seems very much a JOKE at this point.Initial Complaint
01/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 12/29/21 I placed an order for 4 covid test kits in the amount of $67.48 with iHealthLabs. I paid for this purchase using my debit card. On 12/30/2021 my order was shipped to me. After tracking my package and realizing it had been sent back to sender, on 1/12/22, I wrote to the company advising that I had erroneously entered my street address. I provided my correct street address and asked them to resend my package. I received an auto reply from the company stating "Your request (*******) has been received and is being reviewed by our support staff. Due to the COVID 19 outbreak and the shelter in place order in our region, our ability to respond to tickets has been hampered. Please bear with us during this time of national crisis. With the need for our inferred No-Tounch thermometers, our ticket volume has gone from 40 tickets a day to over 600, we are all working long days to respond to all of the request. If you don't hear from us over the next two business days, please check your spam folder. Sometimes our responses get filtered as spam." I continued to monitor my main email account as well as my spam account, with no response from the company. On 1/14 and 1/18/22 I called the company and reached an automated line. On 1/20/22 I again wrote to the company, received another automated response from them and to date have never received any communication from them regarding my order.Initial Complaint
01/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for five packages of at-home COVID tests from ihealth labs on 12/31/2021. I received notification via email on 1/3/22 that the package had shipped. Tracking information indicated expected delivery on 1/7/22. I have never received the package and the tracking indicates it is pending delivery scan. I have attempted to contact the business one time via telephone. They do not answer and the voicemail box is full. I have sent three separate emails (1/11, 1/19 and 1/25) using their email contact form and one additional email to the autogenerated response to my email inquiries (1/18). I have never received my order and the company does not respond to attempts at contact in order to gain resolution. Ticket numbers *********************** Order *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
30 total complaints in the last 3 years.
2 complaints closed in the last 12 months.