Business ProfileforA-1 Heating and Cooling

Contracted through Lowes to replace our HVAC. Lower pricing but that came at a cost so beware, lesson learned cheaper is not always better...received a message that the install would occur from 8-4 for two days. The product has no issues and works seamlessly but the issue is with the service. The installers didn't show up until close to 1000 the first day, took an hour lunch and then informed us they were leaving at 1430 and my wife and three kids would be with no heat for the night. This was not a precaution brought up in the estimate. They returned late again the following day but were able to complete the job. My wife was in meetings and I was at work so we didn't monitor the job as we should have(actually we shouldn't have to) but they did not put a bucket under the old AC line after removing the cap and stained our brand new stamped concrete while just covering it with towel to let it soak in. Second fault was we just had an electrician redo our backyard the day before this work started and we noticed they replaced an outlet without approval or notice in the contract. A-1's customer representative was very responsive and attempted to correct the issues timely which was good but the worst part is the stain on the concrete wasn't wiped up originally and so it soaked and sealed and now is a permanent stain. They did replace the outlet they removed without approval. Lastly, from the beginning we were notified about an approval or permit that will occur for the city after the work is completed. We later were notified by A-1 that it will not be occurring because they did not include it in their estimate and we were told to pay and take care of it ourselves which was $800 not budgeted.