We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

AAA Furnace and Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 3rd time my husband and I have used AAA furnace and air conditioning. The first 2 times were at our previous condo, the current issue is at new home. We had our air ducts cleaned. They came out for a "free estimate" but had us schedule an appointment right then and there, I asked if we could look around but were given the "well.....you can but you'll get ripped off" speech. We scheduled the appointment and they came out April 3rd. They cleaned the air vents but kept trying to say we needed more and over charged us for the service....now 2 months later we noticed that every single s**** on our ceiling vents have been stripped and we now have to have them ALL replaced. They have a history (with us at least) of doing an incompetent job and creating more damage and costing more money to fix their s**** ****

    Business Response

    Date: 11/09/2023

    Hello, AAA Furnace & Air Conditioning uses a thin air blow gun that fits in the gaps of the air vents in order to clean inside them. AAA Furnace does not remove ceiling vents during our duct cleanings in order to avoid potential paint and/or vent damage. Therefore it would be impossible that we stripped "every single s**** on the air vents" considering we never removed them on the job.

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had called AAA Furnace because my heat is out. The first thing the tech says when he arrives is that he does not have time to look for a leak because he would not be able to get to all of his other calls. He put Freon in and I still have no heat. Charged me $250.00 without an estimate. I have since called another company to come out and fix this issue. I felt he was disinterested in finding the issue and was very abrupt and kept saying how he was too busy to spend more time on the call. I do not understand why he even came out if he didn't have the time to address the issue. *********************

    Customer Answer

    Date: 11/23/2022

    ***Document Attached***

    See Attachment/File: AAA Furnace Work Order.pdf

    Customer Answer

    Date: 12/02/2022

    I have not yet heard anything from AAA Furnace and will be calling them directly today. Again, there was NO leak which was confirmed TWICE by the other company. The tech that was sent out from AAA Furnace did not to HALF of the troubleshooting the other company has done. The other company would still like to know why AAA said there was a leak and then charged me $250 for ***** is there was a leak!

    Customer Answer

    Date: 12/02/2022

    *Update* I just called AAA Furnace and spoke to *******, and she has agreed to refund me $250.00 for this service call. She said it will take up to a week for the refund to come through.

    Customer Answer

    Date: 12/02/2022

    Refund received, this can be closed.

    Customer Answer

    Date: 12/05/2022

    Refund still pending. It showed up on my statement Fri but is now gone. I will update again later this week to confirm the refund has gone through.

    Customer Answer

    Date: 12/09/2022

    Refund has now posted. This can be closed.

  • Initial Complaint

    Date:06/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is ***** AAA HVAC Inc. In ********* ******************. Our a/c was not working. ****** came over to fixed it. He found a loose wire. He offered a protection plan for ******* to take placed the 2nd quarter of 2023. We told him that if we need any service to it, it is now that we are in summer time. I called ******, the person answering the telephone at the office and I asked her to fix the a/c now. She told me the they were coming to service the furnace not the a/c. I asked her for my money back and she told me that she would return $179.00. They haven't done anything to charge the$369.00. They were going to use this money the 2nd quarter in 2023. I should get our money back. Please help.

    Business Response

    Date: 07/05/2022

    Business Response /* (1000, 5, 2022/06/07) */ After speaking with the homeowner on 6/1/22, a full refund was granted and her maintenance plan for 2023 was canceled per her request Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The heater and the a/c were dealt by the same company in question. The last person that saw the a/c made it work. He told us that one wire was loose. We didn't use the a/c in later days because there wasn't any need.to. When there was time to use it, I turned it on and it worked. When the temperature came to the to the desired temperature; after 10 minutes, the fan didn't stop. I waited for 20 minutes and the fan never stopped working. I had to turned off bu the switch box. What we expect from the company is to do its job and fix the problem. Business Response /* (4000, 9, 2022/06/15) */ Originally the homeowner simply requested a refund for the maintenance plan that they originally agreed to and paid for, which we honored. They have since informed us that the system is still having issues to which we responded by setting up another service call to address the issue at no cost to the homeowner

AAA Furnace and Air Conditioning is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.