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          Lumenis Inc. has 1 locations, listed below.

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            Business ProfileLumenis Inc.

            Laboratory Testing

            Contact Information

            2077 Gateway Pl #300

            San Jose, CA 95110-1149

            Get Directions
            Visit Website
            (877) 586-3647

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2077 Gateway Pl #300, San Jose, CA 95110-1149
            BBB File Opened:
            7/21/2003
            Business Incorporated:
            4/20/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of C2340256 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Corporation
            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unresolved
            Sold me a defective machine and now they refuse to speak to me
            Read More
            Read 8 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jamie B

            02/26/2024

            I have had the geneo x for only a year and have had both hand pieces break. I was told I cannot return the machine even though I pay a monthly subscription! They want you to pay $30,000 for a machine then when warranty is up youre stuck buying expensive hand pieces.

            Lumenis Inc. Response

            03/05/2024

            Dear *****,Your claim is simply not true. You have NOT paid 30K for the unit and you have NOT been abandoned. Instead, back in March 2023, you agreed to pay over a 37 month period and, more importantly you have protection for the System during the entire period of time. This is contrary to the false information you published in an attempt to embarrass us.We reached out to you to arrange for replacement of your handpiece; and you refused. We have never heard about a second broken handpiece?We are eager to work with you to help develop your practicebut you need to cooperate! It is YOUR business and all we can do is help.I would note that as of this writing, you are 4 months behind in payment. Not a good situation.Please get your payments current and get in touch so that we can find a positive solution.We cant do it alone.Best regards.*******
            Read 4 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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