ComplaintsforTravix USA, LLC

• Initial Complaint

  11/14/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Refund amount was wrong. I paid $1619.20 for ************* Air Canada ticket through Vayama but the refund of $1530.20 does not match what I paid even though Vayama told me there was no cancellation fee since I cancelled within 24 hours. According to Vayama's and federal policy, because I cancelled within 24 hours and the ticket was more than 7 days in advance, I should've received the $89.00 difference back as well. Repeated emails to ***************************** were ignored from ******************************************************* and **************************************. What do I do?

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I purchased a ticket through budgetair.com on October 1st for Turkish Air flight ***-BEG. I sent the request for service animal to accompany me on October 1st. Turkish Air rejected my requests for flights from IST-BEG and refused to issue a refund, because they said I had to go through budgetair.com Budgetair.com does not have a live customer service online (even though their website claim it has 24/7 Live agents) nor phone number, just automated robot to deal with pre-determined, limited number of customer requests. I sent 4 forms/emails on budgetair.com and received a response refusing to refund my ticket because it is a non-refundable ticket, even though I did not chose to cancel the flight, but was rejected by Turkish Air to be accompanied by my service animal on part of the flight.

• Initial Complaint

  10/17/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Hi, 2 of the flights that I booked with them got cancelled, So we tried calling their customer service to do a rebooked but we couldn't get a hold of them since their saying on the automated voice message that "I'm sorry we cant take your call right now because were experiencing enormous calls right now blah blah blah". Even when I send them an email they still haven't replied until now it's been almost 2 and a half years. And then we booked with them again 2-3 times after the first flight we booked was cancelled and those ones got cancelled again so our money got trapped with them since they said they would do a refund but we still haven't received any of the ticket refund that we bought from them not even a email saying were processing your refund nothing at all. I tried disputing my ticket with my bank but they said it was already resolve but I haven't got the refund. On my mom's issue is her back account got close because she did a transaction in a foreign country and didn't got the chance to respond to her bank because she was busy and forgot about it. But she filed a dispute after our flights got cancelled with her bank since we couldn't get a hold of them through call and email that's all thank you. I appreciate all the help and have a great day.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I got an ticket from budgetair.com , which is apparantly a ** based company. the first flight coming back got cancelled by the airline, of which I was informed by email this morning. Turkish airlines flight on Oct 14th from ***********, ******** to ********, ******. I called the ******** airlines, but they can't change anything due to the fact that it's a third party booking. So called ************ ( number given to me by the ******* airlines customer service person) no answer for the first time, 2nd time they answered but were quiet. Called ****** number, the automated message said they don't do phone calls anymore and I have to us etheir chatbot. Got on their website connected to the chatbot, which connected me to someone in ***** and that person can't do anything and now I have to wait for their "team" to contact me. My flight leaves in 12 days and I don't want to get stranded there. I looke donline and there is a flight that leaves 2 days before my original flight that has seats on it. I just want to be able to get on that flight. The problem is that this company doesn't have any customer service, call centers here and it's practically impossible to get ahold of them.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Ticket was booked for a flight to Maui. Due to Covid I had to cancel my flight. I understood there would be a penalty for cancellation. However the company, budgetair.com, informed me that I would lose the entire cost of my ticket. They continued to delay and would not answer my requests. They kept saying they were waiting on their service team to address the issue. No response ever came. Thankfully the airline Alaska Air offered me a voucher for the cost of my ticket.

• Initial Complaint

  06/08/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Vayama will not issue a refund in any form but wire transfer but when we send the bank information there is always an issue. They owe me almost $2000 (USD) and honestly I would like interest compiled. Original flight reservation was VUS-******** booked in April 2020 for travel in December 2020. All flights were cancelled. Vayama needs to send a check or other form of payment.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a flight for my fianc, from ********* to ***********, for October 1st, 2020. The flight was cancelled because of challenges arising from the pandemic. ***** told me I would have to initiate a refund through my booking agency. I booked the flight through Vayama. I received an email from them saying the flight was cancelled and they would automatically request a refund from LATAM. Later on, I received an email from them, confirming that they had filed a refund request, and they are waiting to hear back from LATAM. they said the refund could take several months or longer, because of the situation with Covid-19. They said I would receive a follow-up email, when they get a response from LATAM. I was thinking about it today, and decided to check my email for a response from Vayama. They sent no response, and when I went to their website, I saw a disclaimer that they had stopped operations in 2020. I contacted LATAM customer service, after learning these details, and I was told that Vayama filed no refund request. I was also told my ticket was not longer eligible for a refund. This is not fair, because the flight cancellation wasn't my fault, and I was promised that I would receive a refund. I have attached the original e-ticket and emails from Vayama confirming that a refund request had been filed. I deserve a solution to this problem, as none of the issue was my fault. It's been 2 years and I've been more than patient. The main problem is that Vayama guaranteed that they filed a refund request with LATAM, and I never heard back from them.

  Business response

  12/02/2022

  First of all, we apologize for any inconvenience you have faced with regards to this case.
  
  To be able to answer your question we will always look at your booking. However, I am not able to find a booking under your name.
  
  Can you please send us additional information so that I can help you?
  
  - Email address with which you made your booking
  - Booking number
  - E-ticket number
  - Payment reference
  - Booking date
  - Bank statement
  - Exact amount debited from your account
  
  - ******** name
  - Currency
  - Payment date
  
  Once we have received some of the above data, we can look up your booking.
  
  

  Customer response

  12/14/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Email address: *************************
  Booking Number: VUS-17100950
  E-Ticket Number: 0353775833759
  Payment Reference: (Attached)
  Booking Date: September 6th, 2020
  Bank Statement: (Attached)
  Exact Amount Debited: $706.07
  
  ******** Name: ***************************** *****
  Currency: USD
  Payment Date: September 6th, 2020
  
  See Attachment/File: VUS-17100950_PaymentOverview

  Business response

  12/20/2022

  First of all, we apologize for any inconvenience you have faced with regards to this case.
  
  Please be informed that our customer service team has been directly made aware of your request. Upon further review, the customer service team has found that you have also filed for a chargeback. We will not initiate a refund process for you with your chargeback request still in place. Therefore, if you want us to proceed with initiating a refund request from the airline, kindly withdraw your chargeback and send us the withdrawal confirmation. Only then can we initiate your refund process. Thanks for your understanding, and we wish you good health!
  

• Initial Complaint

  11/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Last October I bought air ticket from BudgetAir plus SEAT for my wife ******************** ******,but the SEAT never was process, I try to contact the BudgetAir for Refund but i do not have respond.

  Business response

  12/02/2022

  First of all, we apologize for any inconvenience you have faced with regards to this case.
  
  To be able to answer your question we will always look at your booking. However, I am not able to find a booking under your name.
  
  Can you please send us additional information so that I can help you?
  
  - Email address with which you made your booking
  - Booking number
  - E-ticket number
  - Payment reference
  - Booking date
  - Bank statement
  - Exact amount debited from your account
  
  - ******** name
  - Currency
  - Payment date
  
  Once we have received some of the above data, we can look up your booking.

  Customer response

  12/07/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The booking was for **** ******
  
  and the seat was paid and was not implemented
  
  the charge was paid by my **** *******************************
  See Attachment/File: **** ****** flight ticket

  Business response

  12/13/2022

  I understand the concern but in order to solve this issue, I need to get the booking number so we can check and advise the concerned team on the same

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,This is an important matter that I would like Budgetair and Aircanada to work together to resolve. Please read the following diligently as my partner and I are owed $448.02 CAD in taxes/fees and we would like this to be resolved as soon as possible.PNRs >>> *************** Timeline of events:- Booked tickets (***-***) for July 2022 with Budgetair (Ticket numbers: ************* & *************)- Cancelled for travel credits with Budgetair customer service - Contacted Budgetair customer service in October to use those ********************** credits to book tickets (***-***) for December 2022 - Budgetair gave us a change quote of $2400 CAD to rebook - Since ***-*** tickets were around $400 CAD on Air ****** website, we found this quote absurd and didn't book - Called Air ****** reservations and they were able to rebook us to *** by building the ticket manually (New ticket numbers: ************* & *************)- We paid the taxes/fees only ($112 CAD per ticket) + Air ****** sent the remaining credit $166 CAD per ticket in gift card - Air ****** agent told us we still need to get a refund of $244.01 CAD per ticket as the remaining fees/taxes of ***-*** flights - They couldn't process this back as Budgetair entered the form of payment as "Cash" and didn't have our credit cards on file This means there is $488.02 CAD laying around somewhere that we are owed. Air ****** and Budgetair need to resolve this internally. Note: We currently have our ***-*** flights active. As we are still taking this trip, airlines SHOULD NOT cancel this in any way. Please help us collect the taxes and fees that we are owed. Best regards, ***************

  Business response

  02/01/2023

  Upon checking we had received the e-gift card from the passenger to request refund to the airline which airline had provided to the passenger. We have received update stating we will be not able to request refund to the airline for e-gift cards. In this case passenger has to contact the airline and check for the refund for the e-gift cards. I called up the passenger with the registered mobile number but passenger states that was wrong number. please inform the same to the passenger.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  they sold me a fake ticket and provided false information claiming they close the company , the airline qatar says they sent the voucher and the company has never reached out .

  Customer response

  11/23/2022

  Good morning
  
  My complaint and request were provided to the customer service team in **** and *****. And I have filed a complaint with ** authorities to dispute and to file grievance against ***** since I have 1 year trying to rebook sd56ar .
  
  You cancelled my flight on December 2020 and then again cancelled on December 2021 . When I call in November I told the rep to rebook me for March and the country had not opened as well and ***** had no authorization to fly in **** .
  
  I waited until April and clicked on the email that said I needed to get changed and it did not work . Then in May customer service sent a request to book flight or to extend it again for 1 year since **** had no flight to **** . In June I spoke to supervisors and manager of customer service and told a case was created and never heard back .
  
  Called in June 28 . 2 day before expiration and ***** gave me an answer where was my refund or my voucher with 10% . Even though you said in the link I would get it since may . July and August many complaint calls to your company and sent 3 letters to your *** office in addressing issue. I only want a voucher or the credit under my ***** account so I can book this flight .
  
  Now they say to contact agency but agency transfered payment and has no record of flight since the date of travel goes past 18 months when ***** cancelled
  
  
  
  Please help !!
  
  
  
  
  Sent from my ******** 5G Device
  
  

  Business response

  11/29/2022

  First of all, we apologize for any inconvenience you have faced with regards to this case.
  
  
  To be able to answer your question we will always look at your booking. However, I am not able to find a booking under your name.
  
  Can you please send us additional information so that I can help you?
  
  - Email address with which you made your booking
  - Booking number
  - E-ticket number
  - Payment reference
  - Booking date
  - Bank statement
  - Exact amount debited from your account
  
  - ******** name
  - Currency
  - Payment date
  
  Once we have received some of the above data, we can look up your booking.

  Customer response

  12/03/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Information you are asking is under reference code from vayama
  VUS-16623153
  ***** booking sd56ar
  *********************
  *****************************
  Paid by ****
  ********************* or ***********************

  Business response

  12/07/2022

  Dear *********************,
  
  First of all, we apologize for any inconvenience you have faced with regard to this case
  
  Upon checking on booking VUS-******** we never claimed regarding the closing of the company as this booking is on 22 Jun 2020 we checked passenger never contacted us for changes, refunds, or vouchers in the booking period.
  
  As passengers have accepted the **** (As per the data protection act personal details should be deleted after 12 months)and now we don't have access to booking anymore as the booking is expired it stays only for one year we no longer have access to reinstate.
  
  we have never received any voucher from the airlines so as passenger never contacted us.
  
  I found that the tickets are already expired and the only access for the tickets is with airlines I request to contact the airline again informing them that the ticket is under their control.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩