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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I went to. Sent. Money to a friend *********************************** (@IBACanadaWest ) and not the. *********************************** I reached out to said person threw the PayPal out with no response and no help what so ever from pay palBusiness response
07/11/2024
Dear *************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 8th I bought an item from Legletic using my PayPal Account. The seller was not forth coming with the item and was not responding to my emails so I contacted PayPal for assistance in getting my Refund from this Company. Two days after contacting PayPal the item arrived. I item was too small so I returned the item on June,3rd. Via ***** According to **** the item was Delivered on June 7th to an individual at the postal address. I have contacted the company via email including the tracking number so I could get my refund, however, the company ignored my request. On July 9th I contacted PayPal for assistance in getting my Refund and was SHOCKED when PayPal REFUSED to Assist me in getting my Refund. According to PayPal the Case is CLOSED. How can a case closed that was NEVER OPEN. This was my first time seeking assistance from PayPal in getting my Refund. According to PayPal Policy , if the Customer having difficulty with a seller, ********************** will intervene, so why am I being DENIED help in re-cooperating my Refund. It's PayPal Rezponsibility to Obtain my Refund from this Company. I would like to get my Refund ASAP.Business response
07/11/2024
Dear *******************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On July 9, 2024, I received a reimbursement payment from my insurance company, MetLife, through PayPal. The payment was incorrectly classified as a Goods and Services transaction, resulting in the payment being placed on hold and a request for my Tax ID.This payment is clearly not for Goods and Services, and the funds are not income. Despite this, PayPal has refused to either cancel the transaction or change the transaction type, which is causing unnecessary delays and complications for me.According to the *** website, the 1099-K form should only include payments for Goods and Services. If the reported amounts are incorrect, I am instructed to contact the issuing organization to have them removed. PayPals misclassification of this payment will result in inaccurate tax reporting and potential issues with the ***.I request that PayPal either:1.Cancel the transaction.2.Correct the transaction type to accurately reflect that it is a reimbursement and not payment for Goods and Services.I am seeking the BBBs assistance in resolving this matter promptly.Thank you for your attention to this issue.Business response
07/11/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I sell digital products from ******* and i use Paypal to accept payments. My card information was connected to Paypal (still is as i can't remove it) and i haven't broken any terms and conditions the site has and now on the 10th of July i see that my account is permanently limited. This had happen twice before on my previous accounts which led me to create a new one thinking i was doing something wrong. Which led me to call customer service and i was information that i can't use the platform anymore because the banned couldn't be removed. I would like to know why my account is permanently limited and can it be removed. I would really like to use Paypal to accept payments from my customers when they purchase something on my site. My previous accounts emails are : ************************* and ************************* My now account email that is banned is : ********************* These accounts was created for business purposes, my main payment method for my customers.Business response
07/11/2024
Dear ***************************,
My name is **** *****, and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
**** *****
Global Customer Complaints & Advocacy
**********************Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
PayPal did not transfer money as promised. Looking for the transfer alerted their algorithm. I can't log in and they have no way to circumvent their own systemBusiness response
07/10/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the best they can do.
Sincerely,
***********************Initial Complaint
07/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My PayPal account got permanently limited over 2 year for no reason and I want to appeal it or delete it.Business response
07/09/2024
Dear G G,
My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
Che
Global Customer Complaints & Advocacy
**********************Customer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
G GInitial Complaint
07/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
PayPal has refused to honor their buyers protection policy regarding my dispute. On 6/20/24 I purchased two bathing suits with Swimsuits for all using my PayPal account totaling $86.17. The **** states that the package was delivered to a door or porch under tracking number ************************** however my inquiry with the post office reflects that the package may have been delivered to another individuals mailbox. The company nor PayPal is acknowledging the fact that Im still owed my original purchasing amount. I contacted pay pal and pay pal has stated since the tracking number states delivered although the package was not received by me Im ineligible for their buyers protection policy. What a horrible experience. Pay pal has now told me the file a dispute with the bank card I used to purchase the items.Business response
07/10/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I sold my used phone through ****** on Jul 2nd 2024. Listing here: ***************************************** Swappa uses exclusively PayPal for transactions, so I used my personal PayPal account, which I have used for many years, to receive the funds. I promptly received a request from PayPal for identity verification as well as more information about the item and shipping information.Today, July 8th 2024, I fill in the PayPal forms, providing all requested information. A few seconds after having done so (so clearly there was no review of that information at all), I was informed that I'm permanently banned from using PayPal.PayPal does not provide anyway to be actually contacted (only can go in circles through their phone menus). So I have no way to know what was the issue, nor what other documentation I could provide to prove that I'm not a criminal...Business response
07/10/2024
Dear ***************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I invoiced a client for $220 on June 29th. He paid it on June 30th. Paypal is holding it as "Pending". They are holding the payment that was made to me and will not tell me why. They say they can randomly hold it for up to 72 hours. It has been longer. About **************************************** my payment, minus their fees, of course. The payment is for managing my client's ******** page. He wrote an article about the historic "Cuban Missile Crisis". He received an email from them, asking why the word "Cuban" was on the invoice. I can send you the documents, if necessary. I don't think they're disputing the amounts. They are just holding my money and everyone I talk to says they don't know when I'll get it. I've gotten two NSF charges from my bank, so far because of it.Business response
07/10/2024
Dear *****************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Sincerely,
*****************************Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am writing to express my concern about the temporary limitation placed on my PayPal account due to my brother's account issues. I have provided all necessary information to prove that I am a separate individual with distinct financial responsibilities. Despite this, the limitation remains, causing undue stress and hindering my ability to receive payment for my services. I kindly request that this matter be reviewed and resolved as soon as possible. This is very unfair for my end just because one of my family member got an account problem on theirs then all of our account will be affected? This is very wrong.Business response
07/09/2024
Dear ******************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Liquido
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29,250 total complaints in the last 3 years.
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