Business ProfileforBroadcom Corp

Broadcom is currently in the process of migrating VMWare to its own site. I do not have access to my product licenses or software downloads, and I need this access as soon as possible. I paid $608.69 on July 17, 2023 for the vSphere Essentials kit, and I was provided with licenses for 3 hosts with 2 processors each, as well as vCenter for centralized management of my hosts. This was before Broadcom acquired VMWare, and up until the past week, I have had no problems accessing my product through VMWare Customer Connect. Since setting up my ******************** account as instructed, I have no products in said account, listed under "Entitlements". It was suggested that I may need to build my profile. This requires a site ID, which I don't have, and the request form for getting a site ID fails to submit the case upon clicking "Submit". I called their support phone number, and when finally connected to an agent, was told that I had to use their support site's live chat feature. This chat function was extremely broken, asking me multiple times to select a language. After finally getting through, the agent was either ignorant of my responses or the responses were not being sent. The chat session was closed by the agent after he assumed I was not responding, but I have a transcript to attest to the fact that I was responding. I want access to the products I paid for. My contract number is **********, my VMWare order number is ********, my PO number is DIG-***********, and my account number is *********. These are all from before the VMWare merger with Broadcom. I have no information from Broadcom on my account or products, and as you can see, I have had no assistance in being provided with this information.