Business ProfileforCapitol Mazda San Jose

My experience with Capitol Mazda, centered around the purchase of a used 2014 ****** Prius Plug-in Hybrid on August 31, 2023, has been a disheartening journey marked by a persistent parking brake issue and a lack of satisfactory resolution.Shortly after acquiring the vehicle, the parking brake problem surfaced. Despite two trips to the dealership, during which the battery and sensors were replaced, the issue persisted. Dissatisfied, I sought a refund, but the dealership insisted on an exchange from their inventory, none of which aligned with my preferences.As of October 24, 2023, the parking brake issue remains unresolved. I've tried to communicate with Capitol Mazda's General Manager, ***************************, and left voicemails. I've also engaged with the salesman and Internet Sales Manager in the pursuit of resolution, but to no avail.Capitol Mazda's motto, "Provide 100% Customer Satisfaction to 100% of our Customers 100% of the Time," feels hollow given my experiences. This discrepancy compelled me to consult lemon law attorneys, file a complaint with the **** and share my frustrations on social media to alert potential buyers to the dealership's shortcomings.In sum, my journey with Capitol Mazda has been marked by a persistent vehicle issue and unmet promises. My efforts to find a fair solution have been fruitless, and the dealership's commitment to customer satisfaction appears unfulfilled. I've taken legal action, filed a DMV complaint, and shared my story to caution future buyers and encourage Capitol Mazda to uphold their proclaimed standards.