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Complaint Details
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Initial Complaint
10/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
September 2nd I ordered a mother of the brides dress. It was a size too small, got a shipping label to return it. Sent it out to FedEx on September 12. It has been 21 days since I sent it back to them for a refund. I have emailed them every other day, I have tried calling them (no answer) and sent live chats and recieved a computer response. I want my refund asap. I kept track on the delivery process through FedEx and I know they have recieved the dress back. So Disappointed I can't even get a response. I did order another dress of the same kind but I sized up because that is the one my daughter wants me to wear in her wedding but I still want my refund on the first order that I had to return back to them.Business response
03/14/2022
Business Response /* (1000, 5, 2021/10/11) */ Hello, As your item was received on Sep 30 based on your return tracking number ************. And with all shipping carriers, warehouses are also experiencing delays due to COVID as we highlight on our site FAQs https://support.azazie.com/hc/en-us/articles/************-Did-you-get-my-return- Your refund was processed back to your PayPal account on 10/6 and the receipt is attached. In the future, I'd recommend reaching out to support for assistance as you'll receive a faster response. Happy this has been resolved. Thank you, ****** Support
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Contact Information
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
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TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | 7:00 AM - 5:00 PM |
SuSunday | 7:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
38 total complaints in the last 3 years.
18 complaints closed in the last 12 months.