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Business Profile

Medical Spa

Gravity Medical Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

This profile includes complaints for Gravity Medical Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gravity Medical Spa has 2 locations, listed below.

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    • Gravity Medical Spa

      27352 Calle Arroyo San Juan Capistrano, CA 92675

    • Gravity Medical Spa

      2626 Dupont Drive # A-10 Irvine, CA 92612

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 16,2023 I paid for 3 Coolpeel Sessions and received my first one on that day. Total cost was $1,575.00 I had an adverse reaction to the treatment resulting in missed time from work and having to take steroids.I have cancelled the 2 remaining treatments and I am requesting to be reimbursed for the final 2 treatments.I have spoken to the business and they will not reimburse but want to give me spa credit which I am not interested in.

      Business Response

      Date: 09/20/2023

      To whom it may concern,

      Our client has been contacted and a refund will be given for her unused treatments in the amount of $1,050.00.

      Please let our office know if you have any questions.

      Thank you,

      ***************************
      Practice Manager
      Gravity Med Spa

    • Initial Complaint

      Date:04/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 21, 2022, I sent an email to Gravity Med Spa, explaining the following: About my recent visit: I was shocked to see my bill was over $2,000! I went to gravity expecting to get a really good deal purchasing 40 units of Botox + a half syringe of filler. I had seen a promotion for purchasing botox + filler which should have been about $850 to $1,000 total.When I made appointment I mentioned my jowls for POSSIBLE filler, plus botox in crows feet and between eyebrows up to 40 units **** What ended up happening, was the nurse advised / persuaded me to get ************** in my lips, *********** which was not what I wanted, nor was it explained to me how expensive it would be. Nurse never said she would be using SO much filler or how much it would COST or HURT. I didn't authorize this. And the excessive filler added over $1,000 to my bill. (UPDATE: It is NOW April 1, 2023 - and exactly one year later. I STILL experience pain from the chin filler). Following the injections at Gravity Med Spa, on or around April 1, 2022, my face swelled up and the **** in my lips and chin was unbearable. I hoped a nurse would call me that night or next day to make sure I was ok. Never received a call. I had to take pain meds, valium and apply ice just to sleep & not feel pain. I was never told the pain would be so intense or that the filler would be so obvious & lumpy. I would have DECLINED ALL SERVICES. Eventually the manager responded and said nurse would like to call me. ***** called & was VERY defensive as opposed to kind & compassionate. They asked "What can we do to make it right?"" I asked for a refund but never received one. Over past year, I almost gave up asking for a resolution, but I believe patients should never be overcharged or injected with products and treatments they did not need or request I STILL feel the lumpiness in my chin from the filler I never wanted. It's a reminder of a horrible and expensive experience that was never resolved or "made right"

    Gravity Medical Spa is NOT a BBB Accredited Business.

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