Complaints

This profile includes complaints for HomeDeliveryLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomeDeliveryLink Inc

  32236 Paseo Adelanto Ste C San Juan Capistrano, CA 92675-3609

• 

  Home Delivery Link Inc

  365 Plum Industrial Park Pittsburgh, PA 15239

• 

  Home Delivery Link

  3 Quest Dr Bloomington, IL 61705-9060

• 

  Home Delivery Link

  225 Robbins Lane Syosset, NY 11791

• 

  HomeDeliveryLink Inc

  828 New Meister Ln Pflugerville, TX 78660-5630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has no active numbers for Accounting. When you have issues with payment you get a run around like its not a valid complaint. Ive been calling Accounting since 11/2024, never had anyone to call back. Im trying to identify how many active lawsuits they have? And if any Contractors have ever been paid back for overcharges. Ive watched a dozen carriers come and go at the ** I work in and no one is being truthful. They also ask you to give them proof of payment they made to you which is weird cause they make the checks. Very unethical and no integrity. Im interested in more stories and knowing if you get reimbursed for their errors are is it just money gone. Yes and the main thing who is over ******** Accounting.

  Business Response

  Date: 02/28/2025

  We have responded to this complaint by email to the complainant with contact information for Accounting and are awaiting their response as to their specific issues and concerns so they can be addressed. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two sofas from **************** in *********, **. They contracted with HomeDeliveryLink to deliver the furniture on December 5th, 2024. Three movers arrived. They removed the furniture from large boxes. The wall outside of the living room was damaged when a hole was knocked into it. My husband brought the issue to the movers' attention when they were about to leave. The damage was not there prior to the delivery. They denied doing it, but we pointed out the fresh drywall pieces and dust that had fallen on the floor when the wall was damaged. They said they would mention the damage on their report and someone would contact us. No one did. I made a complaint through ****** Furniture customer service and sent picturesof the wall damage. They opened a claim for the damage. HomeDeliveryLink sent me an email telling me they closed the claim because it wasn't their fault. No one called me. I left a message with the local HomeDeliveryLink contact telling him I would have to take them to small claims court. The contact did not return my call. I'm not getting anwhere trying to get my wall fixed. The wall needs to be fixed and I have to try to find a match to the paint that the builder used.Please help me get this issue resolved. I would greatly appreciate your help.

  Business Response

  Date: 02/26/2025

  We have been in contact with this customer by telephone and have resolved their complaint. The customer has accepted the settlement in writing. 

  Customer Answer

  Date: 02/26/2025

  The business has not communicated with me since the opening of the BBB complaint. I did not accept any resolution and I DIDN'T accept a settlement.

  The only communication I received was the initial email from January 29, 2025 when they told me the claim had been closed. NO ONE called me to discuss the issue before the claim was closed. I attached that correspondence in my initial complaint. 

  Again, the business has responded to the BBB, as noted in the BBB online communication, stating HomeDeliveryLink communicated with me. HomeDeliveryLink HASN'T reached out to me at all. They did not ask me what happened via phone or email.

  Business Response

  Date: 02/27/2025

  We have been in contact with customer who has agreed to obtain estimates for the needed repair. Once estimates are received we will arrange for repair or agree with customer on reimbursement for repair if she wishes to arrange herself. 

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was the delivery service for a sofa purchased at Ashley ********** The company was supposed to come out and exchange the sofa for a one because mine was damaged. The delivery driver decided he was going to try to repair it and told me he wasnt exchanging it because was nothing wrong with it. He was not a technician. He was simply there with an order to replace it. He argued with me it and called his boss, told me he did not have the replacement on the truck. He repeatedly raised his voice at me and cursed at me in my home. Ultimately, he exchanged the sofa after doing damage to my coffee table,floors, and wall. I have him on my blink camera, cursing as hes walking out the door. He also forged my signature on the delivery slip. A claim has been filed for the damage, but I have not heard anything. I am also in the process of reporting this to multiple news outlets.

  Business Response

  Date: 02/26/2025

  We have been in contact with the customer and the matter has been resolved. Customer has agreed to financial remuneration for the damage and her inconvenience and a check has been sent to her via ***** today for delivery on 2/28.  

• Initial Complaint

  Date:01/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the process of getting a freight delivery contract with Home Delivery Link (HDL) in *********, **. ****** ******* was going to be my helper, and he went to work for Home Delivery Link for training for 3 days. I do not have the exact dates, but the dates that ****** ******* worked were between September 3rd, 2024, to September 11th, 2024. ****** started texting me on the 11th of September 2024, asking how he was going to be paid. ******* ******, an HDL supervisor, was supposed to pay ****** ******* $150.00 a day for the 3 days, and ****** kept reaching out to me, and I would contact ******* ****** Finally, on September 21st, 2024, ******* asked me if I could pay ****** the $450.00, and he would add it to my 1st check. Now that I never came onboard, I am being told that there is no way for me to be reimbursed, and it is unfair for me to pay someone wages who did labor for someone else. I am a small business owner, and why would I pay the wages for someone who worked 3 days for Home Delivery Link. I did not finalize the contract due to HDL requiring special verbiage and endorsements on the insurance policies. I added information to the policy and removed information for 2 months. I would add to the policy, and Home Delivery staff would tell me what was missing. I would call the insurance company and add it. Once the change was made, Home Delivery Link would say that the policy was missing something else. This went on for over 2 months, and I was paying $1,800 a month for a commercial insurance policy that I was not using. Finally, I told ***** ****** and ***** ****** that I would not be moving forward because they could not get the policy right, and it was costing me too much money. I purchased umbrella policies and then would be told I don't need it. I will cancel the policy and then be told that I needed it. It was too much inconsistency.

  Business Response

  Date: 01/27/2025

  Arrangements have been made to reimburse complainant for expenses incurred. 

  Customer Answer

  Date: 01/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  
   
  

• Initial Complaint

  Date:08/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, July 23rd my car was hit by a HDL driver delivering a residents ****** order and they fled the scene without leaving any note or information. On July 24th I was connected to some sort of customer service department by calling ******, the original company the order was purchased from. The woman I spoke to provided a phone number *************) to send photos of the damageand contact information that I had which I sent within minutes. That same day I was notified by the property manager that our cameras were being repaired and had not captured the accident, which I also forwarded to the phone number and they let me know it was okay and they would be contacting me with an update shortly. By Thursday, August 1st I had not heard anything so I sent a message requesting an update. All I received was a text requesting the footage of the accident. I reiterated the same information the property manager had given me and even sent a screenshot of the original text exchange. It is now August 16th and I have received no updates. My texts are now being ignored and the mailboxof the phone number is full so I can't even leave a message.

  Business Response

  Date: 08/21/2024

  We regret the accident that resulted in damage to the customer's vehicle. We have been in contact with the customer. She has now obtained an estimate for the repairs and arrangements are being made to reimburse her for the cost. 

  Customer Answer

  Date: 08/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Ordered a ** washing machine from costco.com and had it delivered and installed by home delivery link a contractor for costco.com long story short home delivery link had done property damage to my ** sidekick washer and no resolution has been made

  Business Response

  Date: 07/23/2024

  Our team was at customer residence to deliver a new washer. At customer request a previously installed washer was moved to a new location in the home and after that gave an error code. We have coordinated with customer and washer manufacturer for a tech to go to the residence and resolve the issue with the washer and customer has accepted agreed compensation for the inconvenience. 

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April, I believe April 3rd, Home Delivery Link delivered a couch on behalf of **********************. They were supposed to leave it at the door, but since it was raining they insisted on bringing it inside. When the delivery team got the couch inside the door, they set it down and pushed it to its final location. Them pushing the couch resulted in 2 large scratches in the hardwood floor. Over the last 6 weeks I have been filing a claim with Home Delivery Link (claim number 2024-047). They have determined that they have done nothing wrong and refuse to provide any compensation for the damages. This decision was made by *************************** (phone number ************). We did not pay for delivery due to a mishap caused by **********************, so there is nothing to refund. However, we had our floor redone merely 4 weeks prior, costing nearly $3000. We reached out to the flooring company to repair the scratching. They told us repairs would not be possible, that the floor has to be completely redone. We do not wish to have that inconvenience, but I believe we should receive some sort of compensation.

  Business Response

  Date: 05/29/2024

  We have spoken with the customer and agreed on compensation for the damage to the residence. 

  Customer Answer

  Date: 05/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:02/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning: Unethical Practices by Home Delivery Link I, *************************, owner of IJC Logistics, want to warn others about the unethical behavior of Home Delivery Link. My experience includes:- Robbery of Funds: Failure to deliver services after payment.- Defamation: Spreading false information about my business.- Forgery: Forging my signature without consent.- Threats and Misconduct: Hostile treatment of workers and coercion tactics.- Managerial Misconduct at Partner Locations.My interactions with Home Delivery Link were marred by manipulation, coercion, and dishonesty. I urge caution when engaging with this company due to their history of unethical conduct. Taking action against them is necessary for resolution.

  Business Response

  Date: 03/07/2024

  We regret that ************** was unhappy with his company's experience working with our company. Unfortunately he operated his business with ** remotely, with workers in ***** and while he was resident in *******. As issues arose with his workers not having proper equipment or supplies, he was not available to resolve the issue with speed. We took it upon ourselves to resolve the issues so his workers could perform their assignments and be compensated for their time. We promptly notified him of those actions, to which he took exception but did not take steps to resolve the issue. We have since refunded him the money he was charged for that equipment (although that equipment was never returned). We have come to a financial resolution of ****************** disputed items and have heard nothing further from him so assume at least the financial aspects of his concerns are resolved. It is unfortunate that with this remote arrangement, timely action and communication posed challenges to servicing the needs of our clients and their customers and resulted in apparent misunderstandings of our expectations and procedures.

• Initial Complaint

  Date:01/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a refrigerator delivered that I purchased on Costco.com. The fridge was delivered when I was asleep on 11/29/23. My wife stated the delivery guys had a hard time getting the fridge in and had to remove the doors. When they did they damaged my ceiling. The delivery guy told her he wouldnt get paid if it got reported. He texted her his phone number and a not saying fridge wall and said we could contact him and he fix it. We usually enter our house via the garage. I did not notice the damage to the door frame for a few days. I noted it in my review of the delivery. When I did not hear a response I filed a complaint. The company who handled the delivery said theyre not responsible because they driver didnt annotate damage on his manifest.

  Business Response

  Date: 01/30/2024

  We have been in contact by telephone with the customer. He advises he wishes to obtain estimates for the repair rather than accept a cash settlement. We are awaiting those estimates and then will arrange for the repair with the customer. We will update as that information becomes available. 

• Initial Complaint

  Date:01/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HomeDeliveryLink delivered a refrigerator I ordered from ****** on 11/9. During the removal of the old appliance their employees scratched my hardwood floors in numerous areas. The delivery crew acknowledged to ****** that they damaged the floors. Photos were provided to *************************** and he agreed to get quotes to have the floors repaired or refinished. I have made multiple attempts to contact *** since then and emails and voicemails and phone calls go unanswered.

  Business Response

  Date: 01/08/2024

  We were able to make contact with the customer late last week and an appointment has been scheduled for an inspection and estimate for repair of the floor for Tuesday 1/9. Once that estimate is received we will either arrange for the repair or provide a settlement to the customer, whichever the customer prefers.