ComplaintsforMelanin Maids
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Scam! Please don't book from this service. ******* booked an appointment for home cleaning and asked for a $150 deposit and noone ever showed up or called to reschedule. Since then no one has responded to my calls and messages. My deposit was never returned back.Initial Complaint
10/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We had an appointment scheduled for maid services from this company that were never provided. The contact was a no call no show. We tried to contact the company but the number was disconnected. We also emailed and have not received a response. A refund was requested from cash app and is pending review. I am requesting my ****** deposit back. I also tried to contact the owner *************************** through Instagram on today. The money was submitted to Cash App which is still pending.Initial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Company is a scam they take peoples money and then no show for the job. Then when asked they lied said the housekeepers were there then blocked me! I paid a $100 deposit and want my money back and for this lady to be shut downInitial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked the Melanin Maids last Friday, and paid them a deposit of $120 via Apple Pay. They never showed up to clean, nor have they contacted me back about issuing a refund. I have reached out multiple times, only to go to their Yelp page and leave a review. I found that they are running this scam on everyone.Initial Complaint
07/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 6/21/22 I sent a deposit in the amount of $120.00 to *************************** via ***** to secure my appointment of a detailed house cleaning on 7/5/22 she was a no call no show and has yet to return my calls or any messages or refund my money. I searched on yelp and was surprised that this is something she does frequently.Initial Complaint
07/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi, we have searched for residential cleaning companies in ********* and come across several, choosing to go with a cleaning company advertised as Melanin Maids, a ********* Company or company offering cleaning services in *********, and decided to choose them. The person on the text message wrote from a ********** number ************* and provided Zelle and Cashapp ($melaninmaids1) payment details belonging to *************************** ( and was specifically given in the text messages) whose is supposedly the own. Upon a deeper look into the company, they are actually registered in East ********** but are scamming potential customers on the east coast out of deposits for cleaning services that they could never provide being such a distance away. Any review ************** etc) have numerous reviews concerning this. Cashapp cannot refund money which ranges from $100-300 per deposit! Im not so much worried about the $100, more the fact that this company has apparently been reported by numerous customers in the past and no one has done anything. A search of the Cashapp tag $melaninmaids1 leads directly to the company registered or advertising as melanin maids in East ********** I am requesting a refund, not just to me but also ALL the people were scammed.Initial Complaint
11/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called Melanin Maids and scheduled a move-in cleaning with the owner, ******** for October 22nd. She had me send a $180 deposit through Zelle to reserve the date/time. The company never showed up on 10/22 to complete the service and never responded to my calls, texts or emails to reschedule/refund my deposit. Based on Yelp and ******** reviews, this company is known for accepting deposit and then never showing up to provide the service as intended.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.