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Business Profile

Auto Repairs

Power Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this business to rebuild the engine of my 1973 Mustang. He said it will take about 2 months and suggested I take the car to Slo-Pro to have the engine removed and sent to him. Slo-Pro cheated me out of money I already filed another complaint against them. The work was not done in 2months and he kept making excuses about parts so I purchased all needed parts and gave it to him. He had given me a bill for the work that included the cost of parts and said he will have to adjust it later. When I went to pay him and recover the engine I found out that he had charged an extra $1000 that was not in the original bill. WHen I asked him about it he said that the mechanic who is supposed to put the engine back in the car had asked him to "complete the engine" and that he charges $1000 for that. I asked about an explanation for that term but he gave me none. I told him that I am not supposed to pay for something I did not ask for or even approve, he said he would not give me the engine back unless I paid the full bill. I also found out that he had charged for polishing the old crankshaft although I had bought a new one and he did not have to deal with the old one at all. I tried to call the mechanic to inquire about what did he ask him to do to the engine but I was not able to get hold of him. I decided to just pay him so I can get the engine back, I also did not want to leave it there in case he decided to retaliate by damaging it, and then deal with recovering this money later.

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