Business ProfileforAppliance Oasis

In May of 2022 we purchased a Thermador freezer and refrigerator columns from Appliance Oasis in San Luis Obispo, CA. We paid for half up front, and the remainder upon delivery in October 2022. When we purchased these items Vern, the owner of the company told us that these were just "open box" appliances, they were not used at any point. We were told that a person had ordered them for a build down south but decided to go in a different direction and purchased different items. When we recieved the freezer and refigerator it was very obvious they had been used. There was actual dried food in one of the drawers. We did purchase these at a discount but would never have purhcased used appliances. When our contractor installed the freezer it would not stop beeping so he unplugged everything and started over, this time it did not beep. We had it running in our home when we moved in December to March/April when it started beeping again. I contacted appliance oasis without getting a return call, I ended up calling Thermador directly. They sent out a repair person who determined that the freezer needed to be replaced as there was a leak in the sealed system. We were under the impression we had a one year warranty still even though they were out of box but Thermador said the company who sold us the appliance is not an actual accredited Thermador Dealer that makes our warranty void. Not only that, they looked up the serial numbers on our appliances and told us that the freezer had been installed in someone's home, a thermador repair person was called out to fix it and it was then returned to Best Buy because it was defective. Somehow Appliance Oasis then purchased it and sold it to us as a new out of box product. I have called and emailed them with no repsonse. We not only lost hundreds of dollars in food when the freezer went out, we had to purchase a new one at $8,000.00 because our cabinets were built around that specific model. We are asking for a full refund at this point.