Complaints

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Tuesday, May 31, 2022 I attended an appointment I made with Brow Ink Permanent Makeup Studio. I paid $500 for my eyebrows to be microbladed. The business committed to provide "the highest quality microblading and permanent makeup services...with a deep understanding of color theory and facial symmetry." The color I asked for my eyebrows was a deep brown. I even wore the color on my eyebrows to the appointment to show the exact color I wanted. Instead, the color that was suggested to me was an ash brown, which looked identical to the color I asked for, so I chose the ash brown color. However, the color I received on my eyebrows looked nothing like the ash brown that I chose. Instead, the color looked red. Burnadette, which is the lady who did my eyebrows, explained to me that my eyebrows would look red for a few days because of the procedure, which causes redness, bleeding, and eventually scabbing and peeling. I would also like to add that I struggled with Burnadette on how she shaped my eyebrows. I kept telling her that one eyebrow was higher and shorter than the other, but every time she added a new stroke, it was never in the area that was needed to correct the imbalance. Throughout the course of these few days that have passed, the skin of my eyebrows is no longer red, but the ink is red. This concerned me very much, so I called Burnadette yesterday (Thursday), but she did not answer my call. I left her a text message asking her to give me a call. Instead, she texted me telling me that she preferred communicating through text. I explained to her my concern, but she repeated the same thing she told me at the appointment telling me the redness is from the procedure itself and not the color ink. As I already mentioned, my skin is no longer red, but the color ink is red.

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