Complaints

This profile includes complaints for Meathead Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meathead Movers

  3600 S Higuera St San Luis Obispo, CA 93401-7306

  
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  Meathead Movers

  4744 N El Capitan Ave Fresno, CA 93722-3928

  
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  Meathead Movers

  4744 N El Capitan Ave Fresno, CA 93722-3928

  
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  Meathead Movers

  31878 Del Obispo St #118-447 San Juan Capistrano, CA 92675-3223

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  Meathead Movers

  7770 Regents Rd #113206 San Diego, CA 92122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meathead Movers has owed us compensation for the damages incurred to our belongings during their moving services since September 14. We have utilized their services multiple times in the past and have never encountered such subpar and inadequate service. After several attempts to connect with Ricardo, he has inaccurately stated that a check has been sent to our address. Additionally, their handyman failed to show up or make contact, leading us to seek further compensation for the damages. I have called and emailed several times without a response. Moreover, their team arrived late on both the packing and moving days. The packing team inadequately protected my belongings, using my own curtains as padding and placing expensive clothing at the bottom of boxes instead of in the wardrobes. On moving day, they sent a small team of three, including a female individual who was performing cartwheels in my front yard and was unable to lift heavier items, necessitating my husband’s assistance. I also observed a male and female team member engaging in flirtatious behavior instead of focusing on their work. They were present from 11 AM to 9 PM to complete the move of a three-bedroom house just one mile away.

  

  Business Response

  Date: 12/12/2024

  
  
  Thank you for taking the time to share your feedback. We sincerely apologize for any frustration you’ve experienced regarding your service. We want to assure you that your claim has been resolved, and management submitted a check request to our accounting department earlier this month. You can rest assured that this matter has been taken care of.
  
  We understand that communication is key, and it seems that reaching you has been a challenge due to your husband’s deployment. We empathize with your situation and want to assure you that our handyman has made multiple attempts to contact you. We will ensure he reaches out to you directly to address any remaining issues with the dresser and buffet.
  
  We value your satisfaction above all and appreciate your patience as we work to resolve this matter. If there is anything else we can do to assist you, please feel free to contact us directly.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023 I decided to move from Pismo beach,Ca to la Jolla, Ca. At the time I was a resident in a hotel (300 sq ft) and had no furniture at all, just 15 plastic storage containers and I wardrobe to move to la Jolla. The move involved myself following the moving truck from Pismo beach to la Jolla,Ca (my new home). The 2 men arrived for the move on February 21, 2023 at 9am. Their truck was only a few yards from my front door, but the men (who I could not keep track of while I waited in my hotel room), did not finish moving the few boxes and I wardrobe till 12noon! I got in my car to start the trip which involved following their moving truck to la Jolla,Ca, but the movers said they were going to eat. We didn't get on the highway till 12:30pm. This entire trip (per directions on my phone should have been a total of 5 hrs , door to door! At 7pm we were still traveling on the highway, it was nighttime, dark out and had started to rain. Suddenly the moving truck that I had been following behind from Pismo beach, totally disappeared. I pulled to the side of the highway immediately and didn't realize this was a very, very dangerous situation. I got off the highway asap at the next exit and called the movers to meet me and continue the trip. This took another 1/2 hrs to meet me and then we did not get to my new home in la Jolla until 11pm that night, February 21,2023. This entire move with Meathead Movers was absolutely beyond unprofessional and even turned into almost being incredibly dangerous to myself and many others on the highway (when they totally disappeared from me following the truck). I received a phone call from a Collection Agency in December,2023 saying I owed meathead movers an additional $1700. I had already paid $1700 when we left Pismo beach on the trip. I have tried to reach owners of Meathead many times, but no response at all. Want the collection agency suit dropped and apology as well. This entire situation with Meathead Movers has been awful !

  

  Business Response

  Date: 04/25/2024

  Hello M******, we are so sorry your experience with Meathead Movers did not go as expected. The owner of Meathead Movers welcomes and reviews all positive and negative feedback from our clients to find areas where the company can improve. We have taken this opportunity to coach our team from the first phone call to the unload, but specifically, our sales team should refrain from promising or offering the opportunity to follow our movers in transit. Our moving trucks are under strict regulations for speed and must stop at weigh stations. Our moving trucks are equipped with cameras and a GPS tracking system to regulate speed and safe driving. In addition, other factors may delay our trucks due to weather and heavy traffic; therefore, we cannot compare drive times to your phone to confirm a door-to-door arrival time. Our movers receive extensive training in driving, operating, and managing the 38-foot moving truck needed for your move. The movers on your service did not intentionally lose you in the inclement weather, darkness of the night, or heavy traffic. When the movers called you to confirm they were 30 minutes away from the destination (as you requested) it was then they learned you had gotten lost and that you needed them to show you how to get to your new house. Our crew had to contact Upper Management to receive permission to violate company policies to backtrack to find you and bring you to your new home. 

  When management contacted you regarding underpayment for the check you had written in the incorrect amount, you resisted providing new payment information. You informed management that the credit card placed on file was fake. Out of courtesy, management reached out again to retrieve the rest of your payment before informing collections. Meathead Movers determines pricing based on inventory moved, distance, and drive time for the service. Meathead Movers is 100% transparent on pricing with no hidden fees. We have contracts in place that communicate the process and payment. We completed your moving service; therefore, we deserve payment. We thank you for supporting our athlete movers and wish you the best. 

  Customer Answer

  Date: 04/29/2024

  
  
  Complaint: 21558326
  
  I am rejecting this response because:

  My previous move with Meathead Movers on July 2016 from a completely furnished 2 bedroom apartment in Grover beach to a home in Pismo beach, with 2 men was from 9am to 12 noon. It is ridiculous that my move on February 21, 2023 from a 300 square foot hotel room, with a few storage containers and one wardrobe took 2 men from 9am to noon!! The truck was parked directly outside the hotel room. This indicates something nefarious was occurring. The movers NEVER. Called me when they disappeared on the highway. I had to call them and cell phone records prove this. I only had their number because they called me when they stopped to go to bathroom. Aaron, this was an extremely dangerous situation for myself, my 3 dogs as well as others on the highway when I had to pull over. I have tried to contact you and many others at your office to discuss this situation. The collection notice was sent to my OLD address. That makes no sense at all since you had my new address obviously. Please stop the collection process and I would appreciate an apology for the upset you caused me on a very simple move. I am sure you would never want to have your own family put in the situation I was left to handle that night on the highway, completely lost and  in danger 
  
  Regards,
  
  M****** ***
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 05/03/2024

  Hello Manie, Meathead Movers has apologized from the moment your move did not go as planned. We have expressed our sincerest apology on behalf of the owner and every manager at Meathead Movers. We have taken your experience to coach our sales team to never allow or offer a client the opportunity to follow our trucks in transit during a move. As mentioned, our moving trucks are under strict regulations for speed and must stop at weigh stations. Our moving trucks are equipped with cameras and a GPS tracking system to regulate speed and safe driving. In addition, other factors may delay our trucks such as weather and heavy traffic. Our movers receive extensive training in driving, operating, and managing the 38-foot moving truck needed for your move. The movers on your service did not intentionally lose you. There was inclement weather, it was dark, and there was heavy traffic. Our movers noted you mentioned you were cut off by another semi-truck, which is why you exited the highway. Meathead Movers is not responsible for making sure our clients make it to their new homes. Meathead Movers is responsible for making sure your belongings arrive safely. Out of courtesy, our movers contacted Upper Management to receive permission to violate company policy to backtrack 30 minutes to find you and bring you to your new home. Out of courtesy, management contacted you several times to collect payment. We have documented how many times we contacted you to collect payment as well as the conversations where you refused to provide payment information. Therefore, we have had no choice but to notify collections. Meathead Movers completed the moving service agreed upon and we deserve payment for the completed job. We thank you for supporting our hard working and professionally trained athlete movers. 

  Customer Answer

  Date: 05/08/2024

  
  
  Complaint: 21558326
  
  I am rejecting this response because:
  
  Regards,
  
  M****** ***
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/08/2024

  First, my name is M******, not Manie as Meathead wrote in their response. The number of fraudulent statements in their response is beyond upsetting. I never received an apology, only asking for money from Meathead. The collection letter was sent to my OLD address is Pismo where I moved from.WHY? They certainly had my new address in la Jolla!!  When their truck disappeared on the highway that evening and I was almost KILLED, because I had to move to the side of the highway, I called the movers and THEY said THEY were cut off on the highway!!. I called your office to arrange this move and you were thrilled to say YES, NO PROBLEM, I can follow the truck to la Jolla. How did a 5 hr trip, turn into over 13 hrs?? It certainly was not my fault., You need to take responsibility for what occurred on 2/21/23. Aaron and Evan your company aids abused women, so why am I being "abused" by the harassment over a situation where I almost was killed on the highway and numerous others could have been as well!! You also ignored the fact that my previous move with you 7/13/16 from a fully furnished 2 bedroom apartment, in Grover Beach to a home in Pismo took exactly 3 hrs yet this move on 2/21/23 from a hotel room no furniture, 12 boxes and 1 wardrobe suspiciously took 3 hours for your guys to complete!?? Again, do the right thing, apologize to me and stop the collection papers.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meathead Movers in mid-April 2023 sold me on moving services and storaging personal items at what was stat** was a Meathead Movers-own** facility in Oxnard: **************** [select Oxnard option which now r**irects to the website of USStorage.net] There was no indication this facility was in the process of being sold or to be sold at some future date. I was email** this AM for payment from a 3rd party, USStorage, for storage at that location. In calling the USStorage manager for Oxnard, Daisy Rodriguez, she stat** her team took over the Oxnard facility Mon June 5 on "short notice", and that she has no information to share with existing customers at this time. A request to speak with management at Meathead Movers has been met with silence. As you may know, even the process of selling residential real estate may take weeks to well over a month for the process of title check, finding existing liens, inspections, etc to occur. For corporate real estate, there may be concerns around zoning changes, etc. that ne** to be discuss** with local government offices before a sale takes place, hence, that process could take well over 6months. I believe by my moving date of Thu May 4, and possibly earlier into March before I even spoke with the Meathead Movers sales team, they would have known Meathead Movers was initiating a sale of that property or in the middle of a sale of that property. I ask for BBB to investigate whether Meathead Movers has execut** misleading sales to explicit fraud against customers. It is possible dozens of consumers (Ventura County, Santa Barbara County, LA County) using that facility are unaware of the ownership change. While I file this complaint with BBB, I am stating that I do not give up rights under the laws of the Unit** States. Please let me know if someone with BBB Tri-Counties can speak with me. Thank you. E* **** Google Voice: ###-###-####

  

  Business Response

  Date: 06/09/2023

  Hello **, Thank you for your fe**back on BBB and Yelp. We already respond** on Yelp, but will respond here as well. We're very sorry that you feel misl** by our Sales Team and uncomfortable with the new management of the former Meathead Mini Storage facility. US Storage Centers is a long time partner of Meathead Movers and Meathead Mini Storage. In recent months, ownership has been in talks with US Storage Centers about how to best serve the clients of Meathead Mini Storage in Oxnard and at our San Luis Obispo location. After going through many rounds of consultations with the premium storage brand, we found it would be best to let the US Storage Center leadership take over management and operation of the Oxnard facility. Meathead Movers continues to own and operate out of the Oxnard location, but US Storage Centers will now be your primary contact for storage. Meathead Mini Storage in San Luis Obispo remains under the current brand and management. If you have any questions or concerns at all about this acquisition, we would be happy to speak to you. You can reach out to [email protected] to be connect** directly to Storage leadership. Again, sorry you don't feel that this acquisition was communicat** well enough. 

  Customer Answer

  Date: 06/12/2023

  
  
  I am rejecting this response because:

   For context I only work** with Meathead Movers because they said the Oxnard facility was fully own** by Meathead Movers.  About 4 weeks after moving into the facility the ownership changes, which feels very much like "bait and switch". 

  It is under this context I would like to extend a conversation with you. 
  

  
  Regards,
  
  E* ****
  
  
  
  
  

  

  Business Response

  Date: 06/12/2023

  Hi **, 

  Yes. You can contact [email protected] if you'd like to discuss this matter further. Thank you.

  Customer Answer

  Date: 06/12/2023

  
  
  I am rejecting this response because:

   

   

   

  Considering that this is an issue around ethics and honestly telling consumers what products/services are being sold, to say this is a "marketing" concern is... puzzling. 

   

  Please understand I do not consider their response appropriate relative to the situation.  I would be happy to followup with you about BBB process later this week. 
  

   

  Please DO NOT send this response to Meathead Movers. 
  

  
  
  Regards,
  
  E* ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Meatmovers about damage to my 70 " flatscreen tv from the move on August 2022. The tv screen sustained damage by the move and the tv now has white lines on the lower left corner of the screen. I purchased moving services and I e-signed the agreement in July 2022 but was amended on August 18th with the handwritten exclusions on the televisions but no new signatures were obtained. I also purchased extra insurance which the meathead representative said would cover all items without any exclusions. Aaron sent me a letter via email indicating that the claim was denied. I attempted ro reach out to him but was told he want me to send him an email instead. There was also minor damage to some furniture but I did not complain about that. I also had to rent out a uhaul because they said that the meathead truck was full. They had assumed that everything would fit. This was an extra expense I should not have needed to make. After reading the complaints it appear I am not the only one that this happened to.

  

  Business Response

  Date: 10/17/2022

  Thank you for the feedback. I hope I can better explain the situation from our perspective. We completed the service for R****l from Visalia to Santa Maria. During the loading of the truck, our Team Captain identified certain fragile items that we are unable to move because no matter how careful we are, we cannot guarantee the safety of them. We take fragile items very seriously, especially because our team is trained to avoid damages at all costs. After this was explained to the client, he still decided to proceed with us moving the TV. In order to proceed, he was asked to sign a release of all liability of that item. Because the client willingly signed off on the item after understanding the risk, his claim was denied. However, the other damaged furniture mentioned was a table that was broken during transport and we discounted $189 off the bill. We are sorry for the expense of the rental truck, but the additional items were never included on the inventory provided by the client. In order for us to take any household goods into our truck, they need to be accounted for on our paperwork. We hope this helps clear this up.

  Customer Answer

  Date: 10/17/2022

  
  
  I am rejecting this response because:
  The Meathead Movers agent did not address the extra insurance I was encouraged to purchase that would supposedly cover any damages. I paid an extra $100. The agent also did not address the discrepancy I mentioned about when the document was signed. I electronically signed the form in July and the additional items not covered were added in August. There was no new signature amended when the items not covered were added. I am very disappointed how Meathead Movers handled this process. This is the first time I have filed a business complaint. I hope they will value me as a customer and do the right thing.
  R****l ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with A***** the sales rep for Meathead Movers. We did a thorough 30+ minute zoom walkthrough of all that we were bringing with us to the new house and all that we were leaving. A***** told me “the absolute most” you’ll pay out of pocket was a certain amount. She said we needed a 100 box package for $1695. I asked her what if that’s not enough boxes and she ensured me it would be plenty. On the day of packing, the crew came up to me and said they needed more boxes. I said ok, well how many more and how much are we talking. They said they needed 60 more boxes!!! At 16.97 a box. Which equates to over half of what A***** quoted us. So what else are we to do? So we ordered the 60 additional boxes because we needed everything packed up and out of the house for the new owners to take over. A few hours later the crew came up to us and said that due to legal work laws they only had two more hours to unload our belongings at our new house (which was 45 minutes away) which means they had to stop packing and leave multiple items behind. I asked how they were going to get those items and they promised me the next morning they would send a truck and crew to get them. I said well is that going to cost more, and they said yes. I got a text from A***** saying they were leaving stuff behind that they had not accurately accounted for. I called A***** and she acted like she had no idea what I was talking about and said she was just the sales person and anything else needed to go through the packers supervisor. I told her I needed to talk to him immediately because I hired them for somewhere around 6,000 bucks and needed to know if the job was going to be completed. The packers apologized profusely but said they could not help us. I called the office in excess of 6 times. I even left a message demanding someone call me back as they began emptying their trucks at our new house and I needed to know when they had a crew finishing the job. NO ONE called, or sh

  

  Business Response

  Date: 10/17/2022

  During our quoting process for pack services we rely heavily on the client’s information to best estimate the number of boxes needed to be packed before any move. We sold our largest packing service to J***** knowing that she a lot of items that needed to be packed before the move. Upon arriving at the jobsite our Team Captain realized 100 boxes would not be enough and let the client know that we would be more than happy to pack additional boxes for an additional price to ensure we get everything. The client agreed and we packed 50 additional boxes for her at a specified price per box which was also agreed to by the client. On move day our crew did the best they could to get everything moved for the client and ended up working a 12-hour day. While California allows workers up to 14 hours total in a day, we always cap our movers at 12 hours due to physical nature of moving. We do this because the safety of our employees is of the utmost importance to us. Due to us not being able to get all the items on the first move on 8/22 our Temecula branch set up a free cleanup service for J***** on 8/25. When our crew was in route to the cleanup service which we offered free of charge, J***** let us know that she no longer wanted us to come out and that she had hired other people to move the leftover items.

  Customer Answer

  Date: 10/18/2022

  
  
  I am rejecting this response because:
  
  Regards,
  
  J***** *******