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Business Profile

Online Retailer

Tackle Warehouse

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tackle Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tackle Warehouse has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have order 9425980 The shipping is nightmare, the 1st thing happen shows damaged report just out of warehouse Then UPS still delivered the package to access point. I go to pick up, There is no even a outside package. The 2 livescope plus been soaked. And then i called their customer service requested the return label Here is return tracking 1Z9Y*********42699 The return has been delivered on May 01. Still no refund After i called customer service Then they ask me wait and checking with management team Unitl now still no update what customer service

    • Initial Complaint

      Date:05/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal customer with tackle warehouse for at least 10 years. I have purchased items from them at least at minimum every month over that time. I have placed 4 orders over the last 2 months and have had to call 4 times to resolve issues. I won't be placing any more orders with tackle warehouse in the future. I have 4 buddies we fish together 1 is my fishing partner I place all his orders for him because he has no computer. He uses my email because he has no email and is not phone savvy. I placed a order that was cancelled because it was my email that I have done for a long time with no problem. The order never shipped no call no email no nothing. I placed a order a couple days ago 8571202. Fishing rod and reel. Got a email with tracking for the rod no tracking for the reel till I called my charge card was billed full amount. I am very sad tackle warehouse has lost me as a loyal customer. Thanks

      Business Response

      Date: 05/17/2023

      Hello,

      We personally reached out to Mr. R***** to resolve the apparent miscommunication regarding the canceled order as well as a lack of tracking information on multiple recent orders. The order he placed most recently was using a friends name, credit card information and contact information. The billing and contact information was not linked to Mr.R*****'s customer account, and details of this particular order initiated internal security flags. Therefore, the order was canceled. We let Mr. Reidel know that all future orders must reflect the accurate name, billing information and contact information of the card holder in order to ensure successful processing and shipping of order.

       

      Additionally, we confirmed that all recent orders placed in his personal account have been successfully shipped in full, and we provided tracking information for those packages. We issued a store credit as a gesture of gratitude for his business and he expressed appreciation for the effort to reach out personally to resolve the communication breakdown.

       

      Sincerely,

      Drew Sharp

      Customer Service Director

    Tackle Warehouse is NOT a BBB Accredited Business.

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