Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pacific West Design Studio has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPacific West Design Studio

    Exterior Designer

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers exterior design services. 

    Business Details

    Location of This Business
    255 Industrial St Ste C, San Marcos, CA 92078-4386
    BBB File Opened:
    10/6/2020
    Years in Business:
    9
    Business Started:
    5/31/2015
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Chris Dortaduque, Owner
    Contact Information

    Principal

    • Mr. Chris Dortaduque, Owner

    Customer Contact

    • Mr. Chris Dortaduque, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/02/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On June 19th, 2022, I contracted with *************************************** to provide me with a 3D Design of my landscaping project. At that time I paid him $750.00. I never rcvd the 3D design as promised. In good faith, I then paid him $4,950 for the demo of the project with the agreement that no design work would begin or material purchased until i rcvd the 3D rendering. ***** had 2 guys work on demo for a total of **** hours. He informed me that he pays his workers $250.00/day. The total for the hours worked would = $1,000.00. ***** refused to continue work on my project until I would give him more money. He requested another $7,000 up front or he would not continue the project. I refused to pay him any additional money until he finished the demo which I paid up front for. ***** then abandoned the project on 7/5/22 as well as left a trailer in the front of my house from 7/5/22-7/11/22. ***** misrepresents himself as being a licensed contractor when he is in fact not licensed. I have paid ***** a total of $5,700.00 which I am seeking a refund of $4,700.00.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rich S

    1 star

    06/22/2022

    Hopefully no one else would make the same mistake as we did in hiring ***** to create a design for our *************** area conversion to a pool. After he received a check to start, he wouldn't answer the phone and barely answered texts. The drawings he provided were done on some "trial" software program as he came up with numerous excuses about why his software license was suspended and why he couldn't get us finished drawings as needed. Excuses ranged from "I am the only one doing design so it takes longer" to my favorite 'No one else would even take on this project with your budget."In total, I think we requested 5 or 6 changes none of which were completed and after he whined about getting a final payment before the work was delivered, we paid and never heard from him again. After repeated attempts to get final drawings with any of our changes at all, we are looking at pursuing this matter in court. ***** is a scam. I highly recommend staying as far away as possible.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.