Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The service advertises being available to those wishing to lower insurance premiums. I checked with my insurance provider and they do offer discounts for defensive driving courses. I took the course voluntarily. When the certificate was issued for completion insurance would not accept it because the language didnt say voluntary, it said court:other, implying I took those due to court order. When I completed the intake questions after purchasing there was no option to select voluntary taking the course, all prompt questions implied a court order was a requirement, against the advertised service of offering voluntary certificates. I contact the company for a revised certificate (and advertised service) but they repeatedly said they could not amend the certificate. They also wont issue a refund because I completed the course and an (unusable) certificate was issued.

  

  Business response

  01/09/2025

  Our Fulfillment team reached out on 1/8/2025 to resolve the issue. They are waiting for a response from the students.

  Customer response

  01/13/2025

  I called them back and left a voicemail, no response back yet received. 

  

  Business response

  01/14/2025

  The state of "**************" does not allow us to alter our certificates and therefore we can not resolve the matter. The student has been refunded $49.95 amount as of 1/14 which is the total of their course and shall be reflected in their back account within 5 to 7 business days.

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have paid a monthly service premium for years for roadside assistance and then this weekend had a blowout. Not only was it an absolute nightmare to get someone on the phone to even attempt to get help. They could not find my subscription and ultimately, I had to pay $70 for roadside service that should have been covered. NOT only that but I do NOT see how ***** hours is considered a reasonable response time for an EMERGENCY roadside repair. Called in this morning to try to resolve got someone who spoke little English who also could not find the subscription and request I send a SS of the latest payment refused to transfer me to billing so they could do a reverse search on the payment to find the account. Basically I got a hey sorry were really good at taking money we just don't know what account were sending it to after and I guess I am expected to just continue to pay the fee since they cannot find where it is billing to cancel it. ABSOLUTE SCAM!!!! Looking like I will have to cancel my CC and order another one to stop the fee's.

  

  Business response

  11/18/2024

  Parent reach out to us on 11/11/2024 and had requested a refund for the roadside assistance subscription. The request was processed and the amount of $40 was refunded. Refunds will take 5-10 business days to process. 

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When i signed my daughter up for drivers education the fine print that I did not see enrolled me in $5 a month roadside assistance that i have been paying since July 2021. i just noticed. i looked on yelp and many others have complained about the same thing. I know I should have been reviewing my credit card bill better but...I not alone in being stupid and not looking. I think they should somehow be punished. i called to cancel and complain. they canceled and gave me a $30 refund but i think that is a drop in the bucket compared all the others they are billing without knowing about it.

  

  Business response

  04/09/2024

  The parents spoke to an agent yesterday on 4/5/24. They were informed of the promotional trial they signed up for when purchasing the course. "Our records indicate the reason why you were being charged each month is that when you signed up for the course under ******************************* - ***********************************, you claimed the promotional discount price with Allstate roadside services. Our website states that after the free 30-day trial is up, a monthly charge will be applied unless the service is cancelled. This is the only way to receive the discounted rate. Otherwise, the customer will have to pay the full price for the course."
  
  We have reviewed their account and have refunded the total charges for the confusion. This is a total of $190. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Went to purchase ******** Teen Drivers Education, with the 5.00 Allstate roadside assistance , including the extra practice questions. During check out I filled out all my debit card information and hit continue , then it said at the top "An error occurred while processing your request. Please try again." and a second later I got a notification from my bank stating that ***** is pending and the form still wants me to hit continue. At this point if i hit continue there will be an additional ***** hit my bank and I will be charged twice. If there is any kind of error it should not be billing customers especially if they can not continue and it wants you to hit it again....Support is already closed at 4:30 central time.

  

  Business response

  04/05/2024

  The support team reached out to the customer regarding the error message encountered with their course, and promptly resolved the issue. Additionally, the customer requested to cancel their roadside assistance subscription, which was successfully processed by the support team. The customer's request has been fulfilled, and they are all set to proceed.

  Customer response

  04/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Company did fix the major issue I was having at the time.

  
  Regards,
  
  ***************************
  
   

  
  

• Initial Complaint

  11/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My daughter *********************************** signed up with the website to do her drivers ed ********************* She completed the course about 2 weeks ago and paid extra to get the certificate same day of completion. The company says they are having issues with only GA DDS and cannot send the certificates to them. They will not transfer me to a supervisor and will not offer a solution to get the certificate. I need help so figure out how to get my money back or get the COMPLETED certificate that she worked really hard on. Please help me with this request.

  

  Business response

  11/08/2023

  The parent contacted us on Monday Nov 6th. This request has been escalated to our tier two (supervisor) team. They will be taking care of the issue from here. 
  
  The student was informed the issue is with the Georgia DDS and not with our company:
  This is to inform you that the Georgia DDS is having problem with the certificate processing. The servers are running low and they are having delay in generating the certificates. They are working with the state to resolve this issue and will process completions as soon as they have access.
   
  NOTE :: Driversed.com does not have the problem on the certificate generating it is from the **** So we would suggest you to please contact the Georgia **** Here is the number :: ************. (It might get resolved within 3-4 days). 

  Customer response

  11/08/2023

  I spoke with the Georgia DDS they stated that they do not get the certificate though their system the student is the one who gets the certificate mailed faxed or with a code for the student to print and bring with them to the **** They never receive them electronically. I need the completed certificate faxed to me at ************.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep getting charged from this company and I did not authorize these charges. If they do not come off my credit card I will then place a fraud alert on account

  

  Business response

  11/03/2023

  There has been no previous subscription contacts from Daytime Phone: ************** or E-mail: ***********************
  
  We're sorry for any frustration this may have caused, but we're happy to clarify any confusion! To receive the discounted price for the course, you have the option to select the "Claim Offer" button at checkout, which opts you into Roadside Assistance one month trial. If you don't cancel before the free trial, you will be billed $5 each month. However, you have the ability to purchase the course at full price without the additional service. If you're needing assistance with your membership for quickest service, send our Roadside Assistance team a text at **************. Please include the email address you use to log into your I Drive Safely course, the name on the account, as well as a brief summary of your request. Or you can contact our Roadside Assistance team at ********************************** our hassle-free refund policy means you wont pay for the charges you didnt intend to incur.

  Customer response

  11/03/2023

  I reject this response from I drive. I am requesting from I drive . A copy of me authorizing the charge or charges to my account.  Thank you ************************;

  

  Business response

  11/06/2023

  When purchasing the account you opted in to the lower price and signed up for the free trial. In order to receive a full refund, all you need to do is contact the number or email previously provided with your account information and they will be able to refund the full amount. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩