Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with this company to reduce ***t. I've been paying them monthly fees of $10, plus they take a fee of 25% of the balance of the *** they are negotiating. On my first "settlement," the ***t enrolled in their program was $600. They advised me to stop making payments to my credit card, which I did, and which resulted in harm to my once-good credit report and a higher ***t, now at $745. They negotiated a settlement with the credit card of $447, but then charged me the 25% fee for a total of $147, which means I paid them *TWICE* (monthly fee + settlement fee) and ended up back at the same amount I owed to begin with. In other words, I the customer received NO VALUE for the fees I paid them, and also suffered damage to my credit report. I still have three credit cards enrolled with them for more than $15k. I spoke to a customer service agent, who explained the estimated settlements + their 25% fee, which will result in nearly the same situation...their fee + settlement amount will put me close to the original amount I owed to begin with. She said that after completion of the program (at least three years from now) if they see that they haven't provided enough value for me, they will refund some of those fees. I'm not going to rely on their "good intentions.:" They need to provide actual value for the hefty fees I'm paying them. Desired settlement would be both Billing Adjustment AND Refund.

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to respond to ****** ********* concerns. Freedom Debt Relief was able to contact ****** on April 17, 2025, to address all of the mentioned concerns regarding settlements and settlement fees to her satisfaction. We encourage ****** to contact her point of contact should she have any further questions or concerns.  

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never agreed to thestipulations youareclaiming here inthis attachment.I did not sign this agreement as I never saw it!I called in to Freedom Debt Relief, FDR, to speak with ****** to be disconnected from FDR and thereby cancelling my connection with ************************* of yet I have not received any notificationto my email for my demand to be completelydisconnected from FDR,Freedom Debt Relief.FDR has withdrawn nine hundred sixty six dollars $966via my personal checking accountat ***********Your claim to settled with one of my creditors DISCOVER BANK****8193 of$5,955.94which was originally $5487 on04/02/2025. Your settlement with Discover was $4169.16.A FDR Settlement Fee on 04/02/2025of$620.20 that you took out ofmy dedicated account via my personal checking accountat ********** is illegal.I demand to be refunded my money!

  

  Business Response

  Date: 04/21/2025

  Freedom Debt Relief, LLC (Freedom) disagrees with the allegations set forth in Mr.********* complaint. Upon receipt of Mr. ********* complaint, Freedom reached out to Mr. ******** directly to address his concerns, and all issues have been resolved.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving regular spam calls from multiple numbers associated with Freedom Debt Relief. I have never requested their services. In response to their text messages, I opted out, but they have continued to call me frequently. I want these calls to stop!

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to respond to **** ******** concerns. After reviewing the complaint, we immediately collaborated with the correct departments to ensure ****** information was removed from our system and placed on our do-not-contact list. This process may take up to 24 to 48 hours from the time we submit the request.  When looking into this matter, using the information provided, Freedom Debt Relief attempted to contact **** after an online inquiry was completed. If **** has any additional questions or concerns, she may reach out to our customer service department at **************.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year was difficult, I've relocate to **********. Looking for jobs. My bills was climbing up. I decided to look up debt relief programs. I came across freedom relief. I called the number spoke to someone and explained my circumstances. They said they can work with me to carry my debt down and i will only have to make a payment of $490. Per month with a $10 monthly fee. And they will negotiate with my creditors. I sign up with them for 23 thousnd dollars from $37 thousand amounts they said i was owning.They told me to leave everything in their hands. From that time they only settled with one creditor. They arranged to pay the creditor. $245 a month. They send me email stating if I need work done faster I must pay more funds. And my next estimate settlement is in 2026. I call in an told them that's a long way off. My credit is at an all time low my fiance and I gonna be looking into getting a house. I told them I'm gonna cancel and negotiate with my creditors myself. I will need my funds in my dedicated account. The representative said after they take out their fee the balance will return to me. That was a month ago. No money return in my account. I call and spoke to another representative today and ask about my funds she said after their fee nothing left. On the app I saw they took out $575 for the one settlement. I really need my funds to help to settle my outstanding balance on my credit cards. I've reach out to them explained my situation and my creditors are willing to work with me . I need freedom debt to give me back my funds so i I can continue keeping my word and the arrangements I have made with my creditors. Freedom Debt Relief appears to be a shady company who's out to rip consumers off. I told the representative I'm going to contact the BBB so they can do right by me.Thank you.****** *****-******.

  

  Business Response

  Date: 04/09/2025

  Thank you for the opportunity to respond to ****** ************** concerns. Freedom Debt Relief disagrees with the allegations outlined in the complaint. We were able to contact Ms. ************ to discuss the matters regarding settlement fees collected for services provided. 
  Settlement Fees will be collected for services provided only once a settlement is obtained, the settlement is authorized by the member, and the first payment is made to the creditor. After a thorough review, settlement fees and banking fees were disclosed and discussed during the enrollment and are also outlined in the debt resolution agreement signed by Ms. ************ on September 14, 2024. Furthermore, on March 14, 2025, Ms. ************ requested to terminate the debt resolution program, in which collection of the settlement fees was discussed. We encourage Ms. ************ to reach out to her point of contact to discuss any further questions or concerns. 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never once contacted this company nor have I seemed out debt relief help. Yet, this company has called me over 10 times a day, from a different number each time, nonstop for weeks. This company is not legitimate. They are scammers and are illegally harassing people daily. They need to be investigated and possibly shut down. It is against the law to harass and spam call someone that many times daily.

  

  Business Response

  Date: 03/26/2025

  Thank you for the opportunity to respond to *** ******** concerns. After reviewing the complaint, we immediately collaborated with the correct departments to ensure ***** information was removed from our system and placed on our do-not-contact list. This process may take up to 24 to 48 hours from the time we submit the request. We apologize for any inconvenience this may have caused and we appreciate that this was brought to our attention.  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freedom Debt Relief has been spam calling me multiple times a day for the last week from several different phone numbers, without any option to stop receiving phone calls or to be placed on a do not call list. The number of phone calls in one day is outrageous and disruptive. Ive searched the website a solution as well and cannot find one.

  

  Business Response

  Date: 03/24/2025

  Thank you for the opportunity to respond to ****** ******* concerns. After reviewing the complaint, we immediately collaborated with the correct departments to ensure ******** information was removed from our system and placed on our do-not-contact list. This process may take up to 24 to 48 hours from the time we submit the request. We apologize for any inconvenience this may have caused and we appreciate that this was brought to our attention.  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freedom debt relief refused to reach out to *************** on the third account I had with them. They had negotiated the other two. As a result *************** turned the account over to a debt collector who filed a lawsuit. Freedom Debt Relief told me not to worry, their attorney partner would take care of it. However the attorney partner did not negotiate a settlement before the date the court specified and is now wanting me to pay them additional money in order for them to file a response to avoid a default judgement being set against **** have spoken at length with both Freedom Debt Relief and their attorney partner in order to get this resolved promptly. On Feb 28 I was told via email from the attorney partner that an offer had been submitted and they expected the settlement within a week. Weeks later nothing. Now it's March 10 and a response must be filed by March 13 to avoid the default judgement.

  

  Business Response

  Date: 03/24/2025

  Thank you for the opportunity to respond to ****** ************ concerns. Freedom Debt Relief was able to contact ****** on March 21, 2025, to address all of the mentioned concerns. Freedom Debt Relief will keep ****** informed of all updates regarding the final account. We encourage ****** to contact her point of contact should any further questions or concerns arise in the meantime. 

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company harasses me with phone calls upwards of 20 times a day from different numbers while Im at work, Ive tried blocking them several times and theyll just use a different one. I never even did so much as give my information to them.

  

  Business Response

  Date: 02/21/2025

  Thank you for the opportunity to respond to ******** ********* concerns. After reviewing the complaint, we immediately collaborated with the correct departments to ensure ********** information is removed from our system and placed on our do-not-call list. This process may take up to 24 to 48 hours from the time we submit the request. We apologize for any inconvenience this may have caused and we appreciate that this was brought to our attention.  

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open a account March 2024 with monthly payment of $113.00 for them to pay my bills. I gave them over $1200 to pay my creditors. I have been informed by my creditors that I still owe them money . I want this company to refund my $1250 back to me and close this account. I am getting calls every 4 hours from my creditors demanding money.

  

  Business Response

  Date: 02/21/2025

  Thank you for the opportunity to respond to ***** ******* concerns. Freedom Debt Relief attempted to contact ***** to discuss the concerns directly, regarding the settlements and settlement fees. We will continue our efforts to contact ***** to ensure this issue is properly addressed. r.  We encourage ***** to reach out to her point of contact to discuss this matter. 

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So far they have taken my money each month and have done nothing to resolve the problem. The latest issue is i sent them statements ensuring they have the correct documents they need by certified mail and got confirmation back that they received them, but they say they have yet to receive them. The DOCUMENTS were sent out on the 31st of DEC.2024. To me this seems that no one cares about what is right. I hope this is not a SCAM!!

  

  Business Response

  Date: 02/21/2025

  Thank you for the opportunity to respond to ****** ********** concerns. Freedom Debt Relief was able to contact ****** on February 21, 2025, to discuss the mentioned concerns directly regarding the documents sent to us in order to add the accounts to the program. We apologize that this has been their experience with us and encourage ****** to reach out to his point of contact should he have any further questions or concerns.