We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

AliExpress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

Customer Review Ratings

1.03

Average of 347 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sandra W

    Date: 05/03/2025

    I bought several things on AliExpress and it turns out that everything o bought was fraudulent 1st I bought an ebike and it went to ******* and my address is correct on shipping order then bought generator and I got a photo of the generator and bought saw coffee machine in the same order and I have not received nothing and not even my money back still fighting for that spent over 200 and only received one of my dress that was ordered and my biggest order was ******and did not get products or money back yet and been dealing with it for almost a ******

  • Paige H

    Date: 05/01/2025

    I bought a lefun smart watch and the product ***** it wont hold a charge it needs to be charged everyday

  • tian L

    Date: 04/30/2025

    I bought a hair dryer on AliExpress, and AliExpress emailed me saying that the hair dryer did not meet US safety standards and had potential safety hazards and needed to be recalled. They asked me to cut off the wires and take photos and email them back, and then they would refund me in full within 15 days. I did as they asked and replied to the email, but AliExpress still did not refund me. I negotiated with the customer service staff, who said they would refund me within three days. However, less than a day later, I received an email giving me 48 hours to prove through a third-party certification agency that I did not damage the hair dryer. I sent the recall email back to AliExpress and asked them if they remembered their promise. As a result, AliExpress emailed me saying that I did not reply to their email, so the entire incident was terminated. I feel that this company is extremely shameless.

  • Jack W

    Date: 04/15/2025

    I bought a recliner through AliExpress on the 3rd of April **** said it would be delivered between the 5th and the 11th of April, I checked back everyday to get a tracking number and none was provided all it said was that the recliner was shipped, they claimed that the recliner was delivered on the 7th of April, but I checked my security cameras and nothing was delivered on the 7th of April on the time that they indicated. I asked for a refund or for the recliner and nobody can seem to give me any answers and my money was not refunded however they did cancel two of my other orders their mistake not mine. So I'm pretty sure I got ripped off for $243

AliExpress is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.