Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********. They sold me a phone with a bad screen (Verified by *****) they game me 7 days to return it but I didnt have a spare. So I traded it in (yep still paying ****** too) ***** offered me a $190 trade after they inspected. So the phone is worth 1/10 what they charged me for it. So thats what the phone is worth in Apples mind anyway. Id like a partial refund on this. You guys ripped me off. Whats worse is that you knew you shipped a c*** phone. Ive begun posting this story on yelp and on every review site I can find including ******.

  

  Business Response

  Date: 04/16/2025

  Hi *****,

  Thank you for getting in touch.
  
  We're sorry to hear that you experienced an issue with the refurbished phone. As part of our policy, any faulty device should be returned to us so we can assess the issue and offer a repair, replacement, or refund where appropriate.
  
  As the device has now been traded in with ***** and is no longer in your possession, we're unfortunately unable to assist further with this matter.
  
  

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23211604
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

   

   

  wrong theyre sending it back. Then you can have it back. Then Ill take my refund. You sold me a POS phone. There literally a message in the phone saying the screen isnt an apple screen.

   

  so we will be talking soon enough. 

  

  Business Response

  Date: 04/23/2025

  Hi *****,

  Do get in touch with our customer support team through your ********************** account to return the device for a refund. Please do keep in mind for the refund option, the device needs to be returned within 30 days of initially receiving the device from us.

  We will keep you posted on the status of your returns throughout the process.

  Thank you.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23211604
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

   

  you mean postmarked correct? 

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this computer from Reebelo, I accidently used an old email address that I no longer have access to so I have no way to track my order. There is no date on my confirmation page but I know I purchased the computer over 2 weeks ago and have not received it. I can not track it because it says I already have an account with my old email which I have never set up an account with my old email. I can't get a new password because I don't have access to that email. Anyways, I would just like a refund on the computer. I have no way to contact these people besides through here I guess.

  

  Business Response

  Date: 04/16/2025

  Hi ****,

  Thank you for reaching out to Reebelo Support Team.
   
  Upon checking, we can see that your order was automatically canceled due to potential fraud risk. Please note that we use ******** and ****** Radar to manage fraud risk as required by our payment partners **** and **********. This is due to the high levels of fraud in electronics and we have no influence on the outcome of the risk assessment. The refund will be reflected on your end within 3-5 business days.
   
  Signifyd and Stripe Radar will review all orders that come through our system and there are some occurrences where the order is flagged as fraud:
   
  - Some of the information on your order is suspicious
  - Your profile matches that of a similar fraud order they have previously seen
  - In most cases, the system might flag your order if you are using a credit card that has a different billing address than your shipping address
  - Or, if the name on either is different than the billing details of your credit card. 
  
  Hence, we would recommend checking with your bank if they can share any insights on why it got flagged as risky by our payment partners. You may also try to make another payment attempt using a different card/the same card and please ensure all the information entered is correct.
   
  We have emailed you separately on this as well and we hope this clarifies.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the phone off their website April 2nd 2025, delivered the phone yesterday April 8th 2025. Had problems with ***** delivery and delays. The phone was purchased for $744.57, a S24 Ultra that was supposed to work for T-Mobile but ended up not being paid off by previous owner so decided to scam me with this 'wonderful' time. They also tried to sneak a $699.00 charge, what the phone price was at before tax, and tried double charge but my credit card declined both transactions originally at first...Cant use this phone on any network including ******* until the origninal owner pays the phone off. Phone cosmetics are in what seem to be good condition. but The phone is locked to previous owners ******* account with an outstanding balance on the phone. Waste of time. Cant be used at all. I should be compensated for my time trying to purchase said phone and set up said phone, since it was listed functioning T-Mobile phone but wont work with anything but the previous owners ****, so therefore fraud. Please either unlock the device for me(ie, have owner pay off the device, (I am not the owner)). Or send me exact replacement to one that is actually looked over and unlocked and works. This is seriously unprofessional and against my rights. Who knows how many others are getting scammed by this company.

  

  Business Response

  Date: 04/16/2025

  Hi ****,

  We are so sorry for the experience you had with your recent order.

  We can see that the device has been returned and delivered to our vendor today, 17th April 2025. Please do allow them 2 business days to process the return and we will keep you posted on the refund request.
  
  Once again, we apologize for any inconvenience caused and thank you for your patience as we work to resolve this.
  
  

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a pristine phone and they told me it was worth eighty eight dollars, and they gave me fifteen for it. Emailed me two times, one saying it was worth 15 the other said it was worth 10. They are just banking on civil disputes for $73 are a waste of time. They lied and said my phone had a burnt image in the screen. Which is not true.

  

  Business Response

  Date: 04/01/2025

  Hi ****,

  We are sorry for the experience you had. As you may know, the preliminary quote provided during the buyback process is not final. The final quote is dependent on the in-person inspection once your device reaches the buyback vendor's facility. Based on the inspection, the vendor may agree with the preliminary quote or provide a new quote for your review.
  
  If the new quote is not what you expected, you can decline it via the email notification you received. Should you decline the new quote, the device will be shipped back to you.
  
  I hope this is clear and appreciate your understanding.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ."I ordered a phone, but it has been stuck in 'dispatch mode' on the screen. I contacted customer support and asked them to investigate, but they claimed this situation is abnormal. Despite this, they refuse to issue a refund or send a replacement.They keep telling me to waitfirst a day, then two days, and now it's been nearly three weeks with no resolution. They still have possession of the phone, yet they insist I must wait for it to arrive before I can return it. This delay is unacceptable, and they have not taken any meaningful action to resolve the issue."

  

  Business Response

  Date: 04/01/2025

  Hi *******,

  We are so sorry for the experience you had with your order.

  We have checked and can see that a refund has been processed,we have also reached out to you via email to confirm on this as well. The funds should be reflected in your statement within 2-5 business days.
  
  Once again, we are so sorry for any inconvenience caused and we hope to serve you better in the future.
  

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26, 2025 I purchased a 2020 Macbook Pro 13" - ***** Core i5 1.4GHz - 512GB - Silver - 16GB Ram - Acceptable - 2 Thunderbolts 3 Ports for $366.45. Order #US362031 .. Once receiving my purchase I ended up receiving a 2017 Macbook Pro 13" - ***** Core i5 1.4GHz - 512GB - Silver - 16GB Ram - 2 Thunderbolts 3 Port with a horrible battery and charger. I sent out an email March 5, 2025 requesting a partial email for the distance of the prices with was $142. Reebelo then only offered a $25 partial refund. I then declined and asked for a full refund NO RESPONSE. This company is scamming and making consumers suffer. This is a violation of our consumer rights along with STEALING and false advertisement. Then when asking for empathy and just asking for them to make it right they don't this company needs to be shut completing down. ON TOP OF THAT THEY HAVE NO CUSTOMER SERVICE NUMBER TO CALL.

  

  Business Response

  Date: 03/26/2025

  Hi Deashira.

  We are so sorry for the experience you had for the recent order. 

  At this time, we are unable to offer a higher partial refund amount. However, as mentioned in the email we have provided you on 24th March 2025, we can process a full refund for you if the item is returned to us. Please do use the paid return label provided on 6th March *************************************************** the email. 
  
  Once we receive and inspect the return, we will issue a full refund to your original payment method. If you need any assistance with the return process, please dont hesitate to let us knowwere happy to help!
  
  We appreciate your understanding and look forward to resolving this for you.

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/6/25 purchased refurbished iphone12 from reebelo.2/12/25 phone arrived, I activated it and the speaker to hear a caller through is very muffled and distorted.2/12/25 I contacted reebelo explaining speaker issue and to have the phone repaired under the 12 month warranty.2/13/25 Reebelo emailed back stating that I must clear the phone of my information, submit photos and return to them for repair. I requested they send me a loaner phone to use during the repair process. 2/14/25. Reebelo refuses to issue a loaner phone during repair. I responded and told them I will purchase a new phone from another company and return this one. I cannot, wait for them to fix and send back to me and go without a phone.2/16/25 Reebelo emailed a return label for phone.2/27/25 I shipped phone back using their label for return.3/4/25 Reebelo notified me that phone was received by them and it would take 1-2 days for the to process item for repair. I responded and explained that this is not for repair, I want a refund, as I already purchased a new phone from another company.3/10/25 Reebelo responded by email that they understand my request.3/12/25 Reebelo emails me stating that they are shipping the phone back to me because it cannot be repaired due to crack on back of phone. I responded again and stated Do not return the phone to me, the phone hearing speaker is not working, I already purchased another phone and there is no crack in the back of phone. (I have told them this same info. Over and over again). I ask for a customer service manager phone number so I can discuss my issues with someone. They respond telling me the warranty is voided and do not provide me with a contact number.3/13/25 I receive the phone back from Reebelo. There is no cracks on the back of phone as they stated. I just want my money refunded since they sent me a phone that didnt work right and I had to buy another one from another company.

  

  Business Response

  Date: 03/17/2025

  Hi *******,

  We are so sorry for the experience you had. As mentioned in our previous email, we have provided photos showing a crack on the bottom left side of the device, which unfortunately voids the warranty per our policy. Due to this, we are unable to accept the return for a refund.

  We understand that this may not be the resolution you were hoping for, and we sincerely apologize for any frustration this has caused. If you have any further questions, please dont hesitate to reach out via our Customer Support team.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23073589
  
  I am rejecting this response because there is no cracks in the screen.  The phone was returned in the same exact condition I received it in.  Even when shipping it back to me there are not any cracks.  There are scratches, which is exactly how the phone came.  I am still requesting a full refund.  This is unexceptable.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/24/2025

  Hi ******,

  Hope you are well.

  We have carefully reviewed your case, and as previously communicated, we are unable to accept the return due to physical damage to the device. As per our return policy, accidental or physical damage is not covered under our return or refund guidelines. Please find attached the photos showing the condition of the device upon receipt for your reference.

  
  We understand that this may not be the resolution you were hoping for, but unfortunately, we are unable to process a refund in this case. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23073589
  
  I am rejecting this response because:  Again there is no physical damage except for scratches that were there when I received it.  I will move forward with processing a small claims court settlement.  
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order i never received no tracking number or anything just an email stated it was delivered

  

  Business Response

  Date: 03/17/2025

  Hi *****,

  Thank you for reaching out regarding your order. We understand how frustrating it can be to experience delivery issues.
  
  According to our records, your order was marked as delivered two months ago. We previously sent a lost order consent form to assist with your claim, but we have not received a response. As it has now been more than 14 days since the delivery date, we regret to inform you that we are unable to process a claim on our end.
  
  At this point, we recommend reaching out directly to ***** to file a claim, as they may be able to provide further assistance.
  
  We apologize for any inconvenience and appreciate your understanding.
  

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23065057
  
  I am rejecting this response because: i never receive a paper and ***** is not cooperate and it takes long cause my bank try to resolve the issue on my behave but nothing was resolved and thats a $295 item something have to be done Ill lose a phone and $295 thats not right i work very hard with this economy something need to be accommodate 
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 03/18/2025

  Hi *****,

  We understand your frustration and we apologize that we are unable to assist at this time as it has been more than 14 days since your order was marked as delivered.

  We had previously sent a lost order consent form to 2 months ago as per attached screenshot to assist with your claim, but we have not received a response. At this point, you do need to reach out to ***** directly to file a claim. 

  Once again, we apologize for any inconvenience and appreciate your understanding.

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reebelo's ***************** A Cautionary Tale My experience with Reebelo has been nothing short of frustrating and disappointing. After purchasing a supposedly refurbished phone, I discovered a significant camera defect that rendered the device unsuitable for its intended purpose. What followed was a series of unsatisfactory interactions with their customer service team.Inadequate Resolution Attempts When I brought the issue to their attention, Reebelo's response was lackluster at best. They offered a mere $30 partial refund for a defective product that cost significantly more. This paltry offer demonstrates a lack of understanding of consumer rights and product liability.Reebelo seems to have little regard for consumer protection laws. Selling a defective product and then refusing to provide a full refund is not only poor business practice but potentially illegal. Their stance on third-party repairs for pre-existing defects is particularly troubling, as it unfairly shifts the burden onto the customer.Despite my suggestion of a cost-effective repair solution, Reebelo chose to prioritize short-term profits over customer satisfaction. This shortsighted approach not only risks losing customers but also damages their reputation in the long run.Throughout the process, Reebelo has shown a lack of transparency. They were unwilling to acknowledge the severity of the defect, even when presented with the possibility of photographic evidence. This reluctance to face facts is a red flag for potential customers.Based on my experience, I cannot recommend Reebelo to other consumers. Their subpar customer service, disregard for consumer rights, and unwillingness to properly address product defects make them a risky choice for anyone in the market for refurbished electronics. Potential customers would do well to look elsewhere for their tech needs and avoid the headache and potential financial loss that comes with dealing with Reebelo.

  

  Business Response

  Date: 03/10/2025

  Hi Cimara,

  It looks like you're contacting us regarding US336675. I see you contacted us regarding the camera issue on Jan 31, 2025. An agent responded the same day, requesting that you open a ticket for the item in your account as for the returns process, we require photos of the device. We did not hear from you again until Feb 21, 2025 where you acknowledged that we had let you know you needed to return the device for a repair/replacement or refund but that you preferred to repair the device locally and requested that we compensate you for the repairs. 

  The agent let you know that we were unable to process partial refunds for third party repairs. For context, Reebelo is a marketplace where individual vendors list, manage and ship their own inventory. Devices come with a ******** warranty against defects honored by the vendor, but the vendor must complete the inspection and repairs. Having a third party repair the device would be considered unauthorized and would void the vendor's warranty. Even if the issue was pre-existing, the vendor is still the one that must complete the repair, which they would have done so for free barring that you returned the device to them for the repair.

  **********************************************************************

  ************************************************************************************************************************

  As a result, the agent indicated that if you wanted to keep the device we can pre-approve a $30 partial refund, which you declined. Despite the team instructing you that third party repairs were not covered by the warranty and would in fact void the vendor warranty, on Feb 24, you replied with photos of the repair that was completed and the cost. We then let you know, again, that we cannot compensate for third party repairs. While I understand that this is not the outcome you desired, please note that for devices sold on **********************, if there is a defect the vendor that sold the device is the one that must complete repairs as they were the ones that sold the device and maintain the 12-month warranty. 

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******* galaxy s21 fe and a ******* galaxy watch 4 from them. I received the watch no problem but the phone I didn't. It says delivered but I looked all around and asked my neighbors along with waiting a few days to see I'd maybe it was just late and nothing. I keep email the company and I get no response. All I want is the phone I paid for or a refund and they refused to even acknowledge me or my issue. Please help I spent $150 on the phone and don't have cash like that to get another one. Now I'm without a phone using friends phones. Please help.

  

  Business Response

  Date: 03/10/2025

  Hi ******,

  Our records show that this order, despite ***** confirming delivery, was refunded on Mar 6, 2025 back to **** ending 9239. If you're having trouble locating this refund, please contact your bank with the following ARN, 24011345066000000242591, which they can use to trace the funds.