ComplaintsforLife360
Internet Services
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Complaint Details
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Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am signed up for the membership with life 360. With this membership parties are eligible to receive two tiles after the 7 day free trial. My tiles were shipped to the address on the account but as I was told we're not received. The agent with life 360 advised me that the tiles are connected to my account. I do not have any tiles associated to my account nor did I ever receive my tiles. There has to be another account associated with my name where these tiles are being utilized. Life360 is not providing this information to me nor are they offering any cooperation in regards to resending the tiles that are missing. I firmly believe they are aware of this issue be are choosing not to do what is right. I appreciate this resolution in an appropriate time periodInitial Complaint
09/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I recently requested my data from Life360 to see what they were selling to other companies about me. They eventually responded with a link to “my data.” Upon opening, I found a spreadsheet with longitude and latitude coordinates of locations, speeds, headings, etc. These coordinates were all in Connecticut, where I have never been. I then also found a file with the name, email, password, and other personal information (including chat history) for SOMEONE ELSE. Once I realized Life360 sent me someone else’s data, I attempted to reach them. They do not have a customer service phone number, so I reached out via email and chat. Neither could help, as they are either AI-driven responses or low-level service representatives. Finally, days later, they reached back out to tell me THEY had “promptly discovered and corrected the issue.” They also offered me two years of their premium membership. I am not accepting this membership, as I do not want to be associated with this company. Clearly, their data protection procedures are very minimal and not up to expected standards. The link they sent suggests that anyone with the link could access all of the data, as there was no required entry of a password or anything. Further, knowing that they sell my location and speed data is concerning in and of itself. Do not use Life360.Initial Complaint
09/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been using life360 for years now, a few weeks ago one of my family members pinned an inaccurate location causing me and my husband to jump off of our beds to check and make sure our daughter hadn't left or been abducted, I had reached out and emailed their tech support multiple times and they only kept giving same troubleshooting over and over when I have said multiples it's still the same and I have told to read all my email traffic so they can see what the problem is instead of sending me the same troubleshooting over and over again, I'm paying them monthly service fee and their tech support making me feel I'm ******* supposed to figure out the problem on their app it is not my job to fix the issues as paying customer I deserved my service to be fix. but seems none of them are capable of fixing the issues we are having.Initial Complaint
09/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Cancled memebership 2 days after starting policy and company fraudulently took money out of checking account. Company does not cover items needed.98Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I just noticed yesterday I was no longer able to add more place alerts with my current Life360 plan, which is a silver membership. I contacted customer service on 8/20/24 and today, 8/21/2024 via chat. They said I currently have a legacy plan and they would upgrade me at my current pricing of $7.99/monthly. I told them I already had the silvership memebrship since November, 2018 and said you get 5 place alerts with that plan. I responded with, I have been getting unlimited place alerts with my current silver membership plan. He said the legacy plan was no longer available and has changed. I was never notified of this change. He then said if I wanted to get the unlimited alerts again, I would have to upgrade to the gold membership for $14.99/monthly. I have attached a photo from my Life360 app stating the Silver membership I currently have, says that I have been under the silver membership since November, 2018. It also says, You've been automatically upgraded to Life360 Silver Membership at no extra cost and You'll keep all the plus features you love, like 30 days of location History and "Unlimited Place Alerts", plus the benefits of Silver Membership. I would like to get this matter resolved by getting my unlimited place alerts back on my Silver Membership for my current price plan at $7.99/monthly.Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the Jiobit pet tracking collar on June 17, 2024. Since purchase the battery dies quicker than advertised. I went to FAQs on the webpage and made all suggested changes and waited for the device to learn how to save battery. The battery did not improve nor would the device sit perfectly in the charger. In other words I had to constantly ensure that it was still charging. I reached out to customer service and they walked me through the steps I had already done to improve battery life. Even though the battery kept dying I was satisfied with the product and I asked for a replacement related to the battery. After multiple emails back and forth they asked for a picture of the front and back, which I sent. There are small and superficial scratches on the front which the support people stated were the cause of the battery drain and they would not replace it because it was damaged (the scratches). They sent me a link to amazon to purchase another one and refused to replace it. It still charges and does all expected tasks but the battery drain persists. Battery drain seems to be a know issue since there are so many FAQs and troubleshooting about it. They still refuse to send a replacement and Today they offered me $30 off a new one. I spent $129 on the first one plus the yearly subscription cost of $106.24. They market this for kids and pets with a long battery life. Instead I have a device that does its job but only holds a charge for a day blamed on the scratches on it from my small cat. Initially, I wanted a replacement but after working with their customer service for a week I want to send it back for a full refundInitial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter (who is not authorized to make charges or changes to our account) accidentally added Life360 to the phone line. This is being billed as a third party charge to our ******** phone bill. I have called ******** to get it canceled, they cannot since it is a 3rd party charge. I contacted Life360 to get it resolved however they say they cannot cancel it wither without the order number. She does not have that as she got a new phone. So we are stuck in a loop and paying nearly $30 a month for a service no one is using. Life360 told me to just not pay the bill so they would cancel us but I cannot do that as it is our phone. Please help us with getting this canceled. Her line is ************. THANK YOU.Initial Complaint
04/23/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
When I first started using this app it did good things. With every update the screen gets smaller because the bottom half of the screen they put with names and bubbles grew over the screen of the map. It's very difficult when looking at the location of a child to get them on screen.Because the map section where the person is at you're identifying is so small.You cannot navigate it over the garbage.They put at the bottom of the screen. Today I look to see if someone had made it to work. Okay. And it tells me I'm no longer going to be notified if they've arrived at a destination. I have marked in the app because it's now being sold to me for a cost.. Changing the agreement we made originally and not making a new agreement for this to occur.Today I also see.That certain items I was allowed to use in the free portion of the app.Or now only existent if I am charged. There was no notice sent to me for changes of this app and all information that was personal in our group is no longer available. Today it shows someone very important to me at a location.They are not even at.There is no way to contact support.There is no way to ask people why there are currently ADS on an app when that's not the original agreement.I agreed to and committed to. This app is bogus.This app is cheap scape this App is conniving and they have processed our information and give us back.Nothing but adds a small screen that we cannot manipulate and taken away the free items.They gave us that we both agreed to in the beginning.I believe this is called fraud and misrepresentation.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In December 2023 I purchased a Jiobit from Life360 for my younger cat, *****. On March 5th, I discovered that it was not performing as advertised. Soecifically, it did not send alerts when ***** wandered more than 100' outside the trusted zone.I immediately opened a ticket with their support team. During our correspondence (attached) I described the issue in great detail and shared the results of the experiments I conducted with the device. Throughout our correspondence, ****** support repeatedly attempted to reframe the nature of my complaint and recommend solutions that did not apply to my situation. Then they claimed that my device was damaged and not eligible for warranty replacement. I included pictures of the device in my initial ticket and I find it highly suspicious that they didn't say anything about this "damage" sooner. Furthermore, through our conversation, it became increasingly clear that the latest generation of jiobits are not capable of notifying the user when the device leaves the trusted zone. I am requesting a refund for both the device and subscription.Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I cancelled life 360 but was still charged and overcharged four times. There is no phone number or email other than a chat that I got there did reps who disconnected the chat before resolved. I have sent messages through app and no response for months. I'd like ***** refunded .
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Customer Complaints Summary
63 total complaints in the last 3 years.
18 complaints closed in the last 12 months.