ComplaintsforRakuten Viki
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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I never signed up for. I don't know how they got my credit card. The last amount was showing for March 21, 2024 cc ending 4908.No phone number goes through to contact the business. I already canceled the card with the bank last month because of this fraud. And, now the same $9.99 charge appears on my new credit card. I have no idea how they got the new card number. Help!Business response
03/27/2024
Hello, thank you for reaching out to us and letting us know you experienced this billing issue. Our agents have notified us that this case is now resolved for you. We apologize for the inconvenience caused, and feel free to write back to us if you have any further concerns. Thank you.Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I requested a cancelation of my auto subscription renewal on Nov 30, 2023 (request *******), but was billed $99.99 on Dec 30, 2023. I requested a refund (request *******) on Jan 3, **** and they replied that they don't refund.Business response
04/14/2024
Hello, thank you for reaching out to us and letting us know you experienced this billing issue. Our agents have notified us that this issue is now resolved for you. We apologize for the delayed response and inconvenience caused, and we hope to do better in the future. If you still need further assistance, you can contact us through our ************ watch.viki.com/UserSupport. Thank you.Initial Complaint
10/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I dont have an account yet yall have charged me 4 times (four months)Get ready for 4 bank disputes! If there was a data breach, then let customers know!! HOW DID YALL GET MY CREDIT CARD INFO IF IVE NEVRR USED YOUR SERVICE!?AGAIN I DONT HAVE AN ACCOUNT, SO WHY ARE YALL CHARGING ME FOR A SUBSCRIPTION?I have the screenshots and i hope yall get shut down for stealing my information.Business response
04/14/2024
Hi there, were truly sorry for the delayed response to your complaint and that you were facing these issues. If you have already submitted a ticket to our ************ we hope that our team has helped to address your concern. If you have not yet requested assistance and still need some help, please reach out to us at watch.viki.com/BillingSupport, and one of our support members will get in touch with you. Thank you.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.