Complaints

This profile includes complaints for MCE's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MCE has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MCE

  1125 Tamalpais Ave San Rafael, CA 94901

  
• 

  MCE

  2300 Clayton Rd Ste 1150 Concord, CA 94520-2122

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company March 12th received email confirmation. 3rd party would be remove. There still on my April PGE bill. I never give authorization for this company to be on my bill. I want all on my money back that I paid. This are unauthorized charges fraud

  

  Business Response

  Date: 04/08/2025

   

  We submitted an opt-out transaction at Ms. ******* request on 3/12/2025. Under PG&E policy, enrollments in PG&E bundled services become effective at the start of a customer's next billing cycle. In this case, that was 3/27/2024, just 15 days later. The ***** PG&E bill to which  Ms. ****** refers carried a statement date of 4/02/2025, but reflected charges that date from between 2/26 and 3/26. The ***** statement reflects a billing cycle that started TWO WEEKS PRIOR TO the submission of Ms. ****** opt-out transaction, so it would have been impossible to avoid having MCE charges present on that ***** statement.

  Regarding the issue of authorization, Ms. ****** was enrolled with MCE in 2018 following the City of **********s becoming a member-jurisdiction of MCE. This occurred in 2017, when the Pittsburg City Council voted on and passed Resolution 17-13321 electing to join MCE. State legislation (AB 117) requires that ************************* like MCE enroll customers on an opt-out basis, only. Authorization/enrollment under the opt-in model Ms. ****** describes is actually NOT allowed under that legislation. 

  Additionally, the generation charges Ms. ****** cites are NOT additional charges, but merely replace the generation charges that PG&E bundled customers pay to PG&E. Over the past seven years, during which MCE has served as **************************** provider, MCE generation rates have been lower than those of PG&E's for the majority of that time period. 

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a man called ***** ******* that defrauded me of $1000 using checks with the name Marin Clean Energy. He sent me a total of $2800 of checks with the name Marin Clean Energy on them, all of which bounced. I sent him $1000 before I realized the checks bounced

  

  Business Response

  Date: 01/27/2025

   

  While I am very sympathetic of your situation, as you have been victimized in a fraudulent transaction, I do not see how MCE can provide you with the refund you've requested for the following reason:

  MCE has not been a party to any business relationship with you. There is no record of anyone named ***** ******* ever being employed at MCE. I do not see any evidence of MCE every having created an invoice requesting payment of $1000 from you, nor are we aware of any invoice from you requesting $2800 worth of payment. MCE is a not-for-profit public agency that serves our member jurisdiction as an electric service provider, and we exclusively serve customers within *********** 

  Additionally, I am unaware of any business relationship that MCE would have with you that would include (I assume) a non-check payment to an third-party individual in exchange for a much larger payment from MCE, in the form of multiple checks. I fail to see how we can provide a refund to you when we have no actual business dealings with you, and are unaware of even the nature of the services or goods associated with the fraudulent transactions you cite.

   

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Amina Page

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They got in my pg&e account and charged me for services I never requested and when I called in and requested a refund as well they refused to refund me and each time I called they would say something different. I want a refund for the services I never requested. It is illegal that they got in my account and charged me for services never requested and when I called in they lied various times and refused a full refund this is ridiculous.

  

  Business Response

  Date: 01/16/2025

  The customer reached out to our call center 10/21/2024 and left a voicemail in Spanish. An MCE Spanish-speaking customer success advisor returned the call and left a voicemail. Subsequently, the customer was able to speak with an ********************** advisor on 10/28/2024, at which point an MCE opt-out/PG&E enrollment request was submitted. The customer was also advised of the following:

  The customer's account had been enrolled with ********************** at the time her community became a member jurisdiction of MCE as a community choice energy provider [in accordance with state legislation - AB 117]. The customer was also informed that ********************** charges were NOT an additional charge, but merely replaced the electric generation charges she previously paid to PG&E -- the cost of the actual energy used in her home. As a result, a refund for that energy used was not possible or appropriate. The customer was not receptive to this information or any further explanation. In any case, the opt out became effective at the start of the customer's next billing cycle on 11/23/2024.

  To clarify, while a refund for the actual energy used in the customer's home is not possible, in some cases, MCE customer can be retroactively enrolled with PG&E for electric generation -- basically cancelling/refunding all MCE charges. The customer would then be subject to PG&E's electric generation charges for that same billing period. Please note, though, that under PG&E policy, retroactive returns, as described, are only performed when it is to the benefit of the customer. 

  In this case, ********************** has been the customer's electric service provider since 4/25/2018. For the majority of time since then, MCE electric generation rates have been lower than PG&E's. As a result, a retroactive return to PG&E service would result in additional costs to the customer. 

  Additionally, the customer has received significant ********************** discounts/rebates that resulted in further savings:

  The customer was provided $110.00 in discounts between 10/27/2021 and 9/28/2022 under the MCE Cares Credit program

  The customer was provided approximately $1,070 in discounts under MCE's Green Access program.

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22790803
  
  I am rejecting this response because:

  I never enrolled myself you guys could have the sent out letters to let people know and give them the option to opt out before you started charging them which you did not. I never consented and I was actually charged more than what pg&e itself would have charged me. You are a third party company that was never given consent to get into my account. And the fact you make it that when you opt out you are still charged for 3 months after that is straight robbery and not okay at all considering I never allowed you to get in my account to begin with. 
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 01/22/2025

  Prior to the enrollment of your account one letter (attached Notice1) and one trifold mailer (attached Notice2) were sent to your residence. Under state legislation, community choice agencies like MCE are required to enroll customers in new communities on an opt-out basis; we are required to enroll all customers in a member jurisdiction that do not affirmatively opt out of service. 
  

  As shown in the attached Bill ******* document, you were not charged more than you would have been charged by PG&E. MCE generation charges replace PG&E generation charges (Bill ******* #1) and tend to be comparable or lower than PG&Es (Bill ******* #2). Additionally, the $110.00 in discounts provided by MCE under the MCE Cares Credit program (Bill ******* #3), and the over $1,000 in discounts provided under MCEs Green Access program (Bill ******* #4) resulted in very significant savings.
  

  Regarding your recent opt-out and enrollment with PG&E bundled service, your opt out request was submitted on 10/28/2024 and you were enrolled with PG&E effective 11/23, at the start of your next billing cycle. PG&E appears to have left off final MCE charges of the statement dated 12/5/2024 and only billed you for PG&E electric delivery charges. Those final MCE charges for 10/25/2024 11/22/2024 were billed on the statement dated 1/2/2025. In any case, you were not charged by MCE for any charges incurred after 11/22/2024. 
  

  
  

• Initial Complaint

  Date:03/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear MCS,I am writing to formally address a concern regarding my recent billing statements. Upon careful review, I have noticed charges that appear to be significantly higher than my actual power usage would warrant. This discrepancy leads me to believe there may be an issue with your storage facility or metering equipment, resulting in inaccurate readings and overcharging.I kindly request a thorough investigation into my account and meter readings. I believe I am *********** a reimbursement for the overcharges that have occurred as a result of this discrepancy. Please consider this letter as a formal request for an adjustment to my billing.I value our ongoing relationship and trust that you will address this matter with urgency and fairness. However, should we be unable to resolve this issue amicably, I am prepared to pursue legal action to seek an appropriate resolution.I look forward to your prompt response and a detailed explanation of the steps you will take to rectify this situation.Sincerely,*************************

  

  Business Response

  Date: 03/04/2024

  Good ************************************************* are showing that youe account with ********************** was closed in November of 2023. We had several communications between our service and billing department from September through November of 2023 highlighting the fact that the usage at the address had moved to over 5 times the normal amount for an average residence. We also highlighted the fact that there is an embroidery business registered at the same address and that if you are using energy for that business that you should contact PG&E to have your account's rate changed to a business B-1 rate. We also suggested tyhat you have PG&E check the meter to ensure ************** readings and to make sure that your solar panels are functioning properly. We can not comment on the statement that you have attached as you are not the account holder nor do you have authorization on the account in question. Please have the account *********************************, reach out to MCE and PG&E directly for any further support. As it stands now all of the current statments due are representative of the cost for the energy used at the service address and until PG&E can validate any issues with the meter readings the charges are valid.

   

  Best Regards,

   

  *******************

   

  Director of Customer Operations

  **********************

  **********************************

  *******************************

  **************

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this complaint is towards: **************************************** have tried multiple times ( via email and via their website) to opt out of MCE. They continue to charge me on my PG&E Electric bill. The original confirmation number that I rcvd from MCE, on July/2023, when the 1st opt-out request was submitted, by me, on their website is as follows (********). I then noticed that, on my PG&E bill, MCE continues to charge me even thought I have submitted an opt out request. So I submitted a second request to opt me out of their service so I may fully be charged by PG&E, this second opt out request was submitted on October/2023. I also tried to contact them via phone on multiple occasions. They do not even pick up their phone ( what is the use of adding a phone number to your website if you never respond to it?). MCE needs to stop charging me, and honor my opt-out request that was submitted in July, and do a retroactive refund to move charges to PGE rather than MCE.

  

  Business Response

  Date: 11/14/2023

  I spoke with **************** earlier today. During the call I let her know that her online transaction in July was entered as an opt down from the 100% renewable ****************** level to the 60% renewable ******************* level, not an opt out transaction. I also offered my apologies that her communication in October was not responded to in a timely manner.
  

  I let her know I could request from PG&E that her account be returned to their service retroactively, but that, due to the comparatively lower MCE electric generation rates, a retroactive return would result in an small additional cost. **************** expressed that she was more concerned that she be with PG&E going forward. She very graciously told me she did not require a retroactive return, so I was able to submit her more recent online opt-out request (submitted 11/13/2023) today.  I let her know that this transaction would be effective starting on her December billing cycle, so she would see the change reflected in her January bill.  

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times ( via email and via their website) to opt out of MCE. They continue to charge me on my PG&E bill. The original confirmation number that I rcvd from MCE on July/2023, when the 1st opt-out request was submitted on their website is as follows (********). I then noticed that they continued to charge me, so I submitted a second request, in October/2023, and tried to contact them via phone on multiple occasions. MCE needs to stop charging me, and honor my opt-out request that was submitted in July, and do a retroactive refund to move charges to PGE rather than MCE.

  

  Business Response

  Date: 11/14/2023

  I spoke with **************** earlier today. During the call I let her know that her online transaction in July was entered as an opt down from the 100% renewable ****************** level to the 60% renewable ******************* level, not an opt out transaction. I also offered my apologies that her communication in October was not responded to in a timely manner.

  I let her know I could request from PG&E that her account be returned to their service retroactively, but that, due to the comparatively lower MCE electric generation rates, a retroactive return would result in an small additional cost. **************** expressed that she was more concerned that she be with PG&E going forward. She very graciously told me she did not require a retroactive return, so I was able to submit her more recent online opt-out request (submitted 11/13/2023) today.  I let her know that this transaction would be effective starting on her December billing cycle, so she would see the change reflected in her January bill.  

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marin Clean Energy is automatically added to any PGE bill when you open an account, change entity names on a property, rate change accounts through PGE, etc. This is not fair. They claim that they provide green energy and that their charges on the billing are not an extra fee, even though it is. When you try to opt out of MCE, by using their website that directs you to send them an email, you receive an automated message that says they will get back to you within two business days, and they never do. They provide a case number in the email, and do not contact you or do anything with the request (cause they get paid if they ignore the request). They also tell you, if you call in, that they can not opt you out for a month after you have been signed up, which is not accurate. I was told yesterday, by an agent at MCE, that MCE is who provides the services and then it transfers to PGE ... this is not a true statement!!I have attached two emails from them, this month, that they did not address. I had to call in yesterday to request an update on the cases that they ignored. They said they would opt us out, as of yesterday, even though emails were sent well before that.This is stealing from customers and is not right. This is a double charge to consumers and it is not true that they provide green energy over PGE (PGE is required too, so that is not an accurate statement). It is not fair for consumers to be forced into a contract with a company that does not care about the customer or service that they are suppose to provide.

  

  Business Response

  Date: 06/30/2023

  **************,
  Thank you for bringing this issue to our attention. First, my apologies for the delay in receiving responses to your attached queries; Ill seek to provide an explanation of these delays below. Youve raised many points, so Ill address them in detail below.
  I will provide a timeline of your recent interactions with MCE Customer Care:
  May 17 You reached out to us via our call center and requested an opt-out for Acct. #*************** opt out transaction was processed that day, and a return-request was conveyed to PG&E. Under PG&E policy, service-returns become effective at the start of a customers next billing cycle. In the case of this transaction, the effective date was 6/6/2023.
  June 5 You requested via email that Acct. #********** be opted out immediately. This transaction was assigned Case# ********. Once again, we sincerely apologize for not responding to your request in a timely manner. Unfortunately, this account was already being PG&E bundled service. So this transaction was unable to be processed.Once again, this account is already under PG&E.
  June 21 You again requested via email that we opt out Acct. #**********. About 10 minutes later you reached out to our call center. During the call, our advisor initiated an opt-out transaction on this account as-per your request. Please note that this account had already been under PG&E service, and was approximately midway through the current billing cycle.
  Finally, I am very concerned that we have not been successful in affirming that MCE generation charges are not a double charge. MCE generation costs merely replace the charges PG&E would have imposed as your electric service provider. On Page 1 of every PG&E statement sent to MCE customers the following note appears:

  Important Messages

  Your charges on this page are separated into delivery charges from PG&E and generation or procurement charges from an energy provider other than PG&E. These  two charges are for different services ands are not duplicate charges.
  
  Once again, thank you for reaching out to us with your feedback. At this point in time, both accounts you requested be opted out are being administered by PG&E, only. While we truly regret the communication delay youve reported, your opt-out request and return to PG&E service were processed at the earliest possible timeframe.
  Kind Regards,
  ***************
  MCE Account Manager

• Initial Complaint

  Date:04/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have canceled MCE Electric charges twice. Once by email and once by phone. They continue to charge me -monthly. I t has been six months since the initial request. My PG&E account is ************

  

  Business Response

  Date: 04/21/2023

  After some research into to this matter, I can confirm that the customer reached out to ********************** ************* via email on 12/18/2022, requesting that her account be opted out. On 12/19/2022, an MCE customer care adviser responded to her request via email (attached). In the email, the adviser provided a link to MCE opt-out terms and selections. The adviser also requested that the customer confirm whether she would like to proceed with her transaction as an immediate return (at the end of the current billing cycle) to PG&E bundled service (electric delivery and electric generation), or as a 6-month return. MCE is required to provide these opt-out options to customers who have had MCE service for over 60 days, because, under PG&E policy, this would determine whether the customer would be billed by PG&E under their standard generation rates or under transitional bundled rates (for the first 6 months after their return). The customer did not respond with direction on whether to proceed with the transaction or which return option she had selected, so we were regrettably unable to proceed with her opt out request at that time.

  Since it is clear from this complaint that the customer would prefer to be returned to PG&E as soon as possible, per the customer's request, I have processed an immediate opt-out transaction, and submitted a return request to PG&E. PG&E typically requires 5 business days to enact a return to their service, but after they have completed their process, the customer's account will be returned to PG&E bundled service effective at the start of their next billing cycle. 

  I can make a special request of PG&E that they return the customer's account retroactively, effective 12/28/2022, and rebill all subsequent billing cycles under PG&E bundled service. This would result in a refund of all subsequent MCE generation charges, but PG&E generation charges would be included in the rebill. This would result in higher charges for the customer, and PG&E policy discourages retroactive returns when they are not to a customer's financial advantage. In any case, please let us know if the customer prefers we proceed with that special request for a retroactive return.

   

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible customer service. Purposely missing calls and offering incorrect call back numbers. Not to mention the fact that they belittled me in conversation saying I couldnt do simple math when in fact they made an error. Generally, malicious business practices when dealing with an already financially stressful situation.

  

  Business Response

  Date: 03/23/2023

  While we very much regret any inconvenience or distress ************ has experienced, we have been unable to address with her the issues she cites. MCEs **************** Manager has reached out to her repeatedly over the past week or so. He was able to speak with her briefly on 3/15, but ************ was busy, so he called her back the next day at her request. He left her two voicemail messages on 3/16, and one on 3/21.Since we have not been able to talk with ************, we have not been able to investigate the issues she raises on her complaint.

  
  At this time, I can only provide the following history of direct interactions weve had with the customer, aside from those mentioned above:

  
  2/22/23 The customer called to opt out of ********************** service and spoke with an MCE customer care advisor. At that time, the advisor let her know that the MCE electric generation charges were not an additional charge, but created an opt-action per the customers request. ************ also requested a call back from her supervisor.

  
  2/22/23 MCEs **************** Manager spoke with ************ and advised her that she was actually saving substantially on her monthly electric bill due to MCEs lower generation rates. The customer directed him to put a hold on her opt-out transaction, as she wanted to talk with PG&E before making a final decision.

  
  3/13/23 Customer called back in to opt out her account. MCE advisor submitted her opt-out transaction after informing her of PG&Es terms and conditions relating to a return to PG&E bundled service. She subsequent sent ************ a confirmation email for that transaction. The transaction was submitted at that time , and under PG&E policy, her account will be returned to PG&E at the start of her next billing cycle, effective 3/25/23.
  
  Once again, we are eager to address with ************ any of the issues she cites in her complaint, but do not want to add any additional burden or stress onto her at a difficult time.

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I believe I experienced malicious business practices. I do find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a very large Solar array and three power bank Tesla system and net export energy to the grid thru my NEM meter as shown by my PG&E solar statements. Since April 2022 to January 2023 my monthly PG&E bill has been $11 to maintain grid hookups. My current trueup PG&E solar credit PG&E statement shows they owe me currently $842.93 for solar generation to the grid, due April 2023. On January 2023 and February 2023 MCE charged me over $489.02 for MCE electrical generation, which is impossible because I generate solar energy to the grid only and do not consume it. PG&E also says I have lost my $832.93 trueup solar credit because I opted into MCE. I never opted into MCE voluntarily and since I have become aware of MCE have opted out. I'm requesting a backdated refund of the $489.02 for energy I did not use from MCE and reinstatement from PG&E of my trueup credit of $842.93. This entire debacle shows me MCE is nothing but a criminal enterprise and has harmed my household and PGE consumers.

  

  Business Response

  Date: 03/09/2023

   

  I had a very pleasant and productive conversation with **************** earlier this week. We were able to go over his PG&E Detail of Bill summary together, and thoroughly discuss his billing history and correct some of the not-so-good information he had been provided. I was very pleased that **************** decided to stay with MCE, and I was subsequently able to cancel his opt-out transaction at his request.

   

  ***************

  MCE Account Manager