ComplaintsforChevron Products Company

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was asked to see my Id which I went back to my car to retrieve, upon that I stated that you didnt ask the previous customer for their Id. The worker stated we card everyone and I stated no you dont just the ones that you think look young because Ive shopped at this store for over 3 years and not once have I been carded. I stated to her thats she is new because I know everyone working there. She started going back and forth and upon giving me my change just threw my change down on the counter and started yelling go to another register even after she had already taken my money and was in the process of giving me back my change. She was very very unprofessional and for me to be a valued customer, I would like action taken immediately I spent a total of $10 and some change on 12/23/21 approximately 11:20 am I was even issued a receipt because of her just throwing my change on the counter. Its really pathetic of her.

  Business response

  12/30/2021

   

  Dear *** L,
  
  Thank you for your patience while we review the customer's concern. There was not enough information provided in the customers complaint (Chevron/Texaco Location). We've tried reaching out to the customer to verify the ******************** location so their concerns can be escalated to the appropriate parties. Please see our response provided below.
  
  We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.
  
  
  Sincerely,
  
  ***************************************
  Consumer ***************** Specialist 
  Chevron Products Company, a division of Chevron ***** Inc. 
  
  
  Please see link for Privacy Statement: http://www.chevron.com/privacystatement/
  ______________________________________________
  RESPONSE TO THE CUSTOMER-
  
  Dear *************************, 
  
  Thank you for bringing this to our attention. Ensuring our customers have a clean, safe and reliable experience is one of our core values. The company is always actively working to improve service levels and your feedback is invaluable.
  
  We are unable to locate the station based on the information you provided in your complaint. Kindly provide us the station location for proper documentation and escalation of your feedback. 
  
  Feel free to contact us at ********************************* or call us at ************, so we may address your concerns accordingly. 
  
  Please accept our apology for any inconvenience this situation has caused you. We value you as a customer and hope to continue to serve you in the future.
  
  Sincerely,
  
  ***************************************
  Consumer ***************** Specialist 
  Chevron Products Company, a division of Chevron ***** Inc. 
  
  

  
  

• Initial Complaint

  11/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Chevron gas station on foothill and high Street is now charging $1 to receive pressurized air and water the law clearly states that no gas station in the ******************* should charge for pressurized air and water and yet this particular gas station charges a dollar in clear violation of **************** law.

  Business response

  11/23/2021

  Dear *** L,
  
  Thank you for your patience while we review the customer's concern. The ********************** retailer location referenced in the complaint is an independently owned and operated station. Please see our response provided below.
  
  We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.
  
  Sincerely,
  
  ***************************************
  Consumer ***************** Senior Specialist
  Chevron Products Company, a division of Chevron ***** Inc.
  
  
  Please see link for Privacy Statement: http://www.chevron.com/privacystatement/
  
  ________________________________________________________________
  RESPONSE TO THE CUSTOMER-
  
  Dear *************************, 
  
  Thanks for bringing this to our attention. We regret any inconvenience experienced by this situation. Most Chevron stations are owned by independent retailers and many of them offer free air and water with a purchase of fuel. In addition, the air and water machine at most Chevron stations are owned and maintained by another independent third party.  
  
  Feel free to reach out to the independent retailer directly to discuss this matter further. 
  
  Station ID: ***** 
  ***************** INC. 
  ***************************************
  **************
  
  Please accept our apology for any inconvenience this situation has caused you. We value you as a customer and hope to continue to serve you in the future.
  
  Sincerely,
  
  ***************************************
  Consumer ***************** Specialist
  Chevron Products Company, a division of Chevron ***** Inc.
  
  
  Please see link for Privacy Statement: http://www.chevron.com/privacystatement/Tell us why here...

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