We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cannabis

Kushagram

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an issue with an order I placed through the kushagram app (not the first time) 10/16/25 at 230pm.when I called customer service I was met with a employee who was not interested in answering any of my questions. when I asked to speak with a manager he told me that "ther was no way for him to transfer me and that the management would need to call me back. so when the call ended I immediately called back and asked to speak with a supervisor and was transfered over to speak with her. when I told her how the first representative told me he could not transfer me, the manager justified his actions by saying " if he had transfered you, you would have just got my voicemail. when I tried to explain to her that he did even give me an option to leave a voice mail and that he told me "ther is no option in my system to transfer you to a manager", the manager interrupted me to tell me "well I don't think he did anything wrong and we are just going in circles and that this was my formal complaint.this was the worse experience I've ever had with kushagram by far and I hope they can correct this kind of terrible customer service.

  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Visited the ********** location . After being sold a faulty product , I went in to return or exchange it , they told they I could exchange it but in order to avoid being given another faulty product , I was to try it in front of them . I refused to since I had driven there, product contained marijuana . Im sure it is unlawful to force customers into trying a device that contains marijuana , minutes before driving .

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On more than a few occasions, I have purchased marijuana from this dispensary. I shop kushagram because they advertise the amount of THC in their product. When I order a product, I expect it to be as advertised, ie, old pal indica, 32 percent THC. Which is what I ordered today. What was delivered was old pal 27gms not the 32gm as advertised. This has happened on more than a few occasions. Previously, I did call to complain. The person I spoke to became irritated and hung up. I shop kushagram because of the delivery service and the fact that they list the amount of THC in the product. Please help me resolve this issue. Otherwise it's false advertisement. If I order 32 GM of THC, I expect to get what I ordered. Thank you!

  • Initial Complaint

    Date:08/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/12/23 my order #********* was missing an item I was charged for. The item was twisters 14g premium shake for $25

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible customer service. Been waiting 4 hours for order. Driver car overheated. Told them its not wise to wait to see if it starts. They decided to wait. Car never started. They offer 10 off next order but have to change entire order and charge more on current order and wait.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On this companys website one of their product is labeled as hybrid but then I was given the wrong strain on delivery. **************** told the driver to end delivery and he did. Then I was told I couldnt be helped because the driver marked the order as delivered. I was offered no compensation just mhhm and Im sorry. Dont know how many others this has happened to. Dont know how many other mislabeled products they have. The first time this happened the driver marked my order as delivered before he even got there giving me no chance to file a claim. Staff should be better trained and better informed and website corrected.

Kushagram is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.