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Business Profile

Hair Products

Shapiro MD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and canceled the product subscription on 4/4/2023. Their records acknowledge this; however, they now indicate that on 4/20/2023, I received a lower subscription plan. The products in this subscription are accepted for return or refund. This subscription scamming and you the customer is out of pocket. I have started a dispute with the funds through my CC but I'm less than confident that this result in a refund.

  • Initial Complaint

    Date:05/23/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product was ordered by me, thinking it was a one time purchase, which later in an email from them I found out that they were going to send me this on a regular basis. So when I found this out I emailed them and asked them not to ship this to me that I didnt want this product and please cancel the shipment, which they did not. After calling today and talking to one of their employees, who was not helpful in the least, I found out that if you order this product they automatically sign you up for a regular subscription, which I did not know and was not explained to me on the order that I placed. She told me that I would not get my money back and that I would have to pay to send this back. I believe they are scamming people, by not letting them know that they are automatically signed up for a subscription to this product. The product cost $89.95 and Im not happy that I have lost that money and theyre even gonna make me pay to send this item back. Is there anyway that you can help me with my complaint and help me get my money back from them?

Shapiro MD is NOT a BBB Accredited Business.

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