Business ProfileforFirst American Property & Casualty Group

Dealing with First American has been a customer service nightmare! We submitted our claim on 6/10 due to a bathroom flood upstairs. The work is still not finished at the end of October! It's been almost five months! Phone calls and emails go unanswered and checks are delayed for no apparent reason. Our final request for a supplemental was submitted over five weeks ago and we have no response. We've tried phone calls and emails to both ****** and her supervisor ***** but there is no response. I submitted a request for a return phone call to their claim center and let them know of the difficulty two days ago - still nothing. I'd really like to wrap this up! When we did receive return calls in the past from ******, her tone was so rude that it's unconscionable to me why in the world they would place someone with that kind of tone in customer service.Most recently, my mortgage company sent me a letter that I'm potentially in breach of contract because I haven't scheduled an appointment for an inspection of the final work. I've tried to schedule an inspection four times now but they're unable to complete the inspection because the work isn't finished and all the claim checks are not yet accounted for. My mortgage company called First American to get an updated inspection report and the mortgage company was also ignored. DO NOT USE THIS COMPANY! THEY HAVE NO BUSINESS DEALING WITH THE PUBLIC!