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Business Profile

Lathes

Seam Glassblowing lathes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a (NEW) ********** from a friend that's under warranty this year. I contacted the company to advise their was an issue. First they had me attempt to fix it myself which made the issue worse. After I told them what they had me doing to the machine wasn't getting any better, I was told they were going to replace an arm on it (*****), then they said they were going to replace the whole machine, then they said they would have someone come out and try ti fix it and then maybe replace the machine. Now they are not answering/returning any of my calls.

    Business Response

    Date: 12/15/2022

    This complaint is invalid as he bought our lathe second hand form the original buyer 7 months after we sold, the guarantee is 6 months, you can see on our website. He should have used the manual, but he just took it apart and can't put it back together,

    Our Tech info line could not make him understand, the original buyer than requested and our company Seam Lathes *** agreed to exchange the lathes, the lathe was sent on 14th Dec2022, to track roadrunnerfreight.com    number 483762886.

    The delay was due his insistence that he will return when he gets our lathe at his place which we did not agree, as we have no invoice on him. Our reputation counts

     

    ***************

    Seam lathes Inc

    ************

     

Seam Glassblowing lathes is NOT a BBB Accredited Business.

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