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Business Profile

Manufactured Homes Sales

Galaxy Homes LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PURCHASED A MOBILE HOME IN FEB OF 2024. IN APRIL I EMAILED ****** THAT A PIECE OF FLOORING NEEDED TO BE REPLACED. HE REPLIED THAT THAT SORT OF THING NEEDED TO BE REPORTED RIGHT AWAY I ALSO SENT HIM A PICTURE OF THE **** BEHIND THE TOILET THAT NEEDED TO BE CAULKED/PAINTED. HE CLAIMED THAT HE DIDNT RECEIVE. I RESENT. HE WAS RUDE AND SAID THAT HE WOULDN'T KNOW IF THE SERVICE PEOPLE CONTACTED ME OR NOT. HE SAID HE WOULD FOLLOW UP LAST FRIDAY HE SAID THE REPAIR PERSON WAS OUT SICK AND HE WOULD FOLLOW-UP - I TEXTED HIM TODAY AS I NOTICED THAT WOOD ON THE ***** PORCH RAILING NEEDS PAINT HE SAID HE WAS DRIVING AND WOULD CALL - I DOUBT THAT HE HAS DONE ANYTHING TO GET THIS RESOLVED. I HAVE OWNED A MOBILE HOME IN THE PAST AND HAD 1 YEAR TO REPORT ANY ISSUES

    Business Response

    Date: 07/04/2024

    ********************* - Galaxy Homes VP 

    Customer Answer

    Date: 07/04/2024

    I dont see a response 

    Business Response

    Date: 07/04/2024

    Hello ******, my name is ********************* and I am the sales manager and vice president with Galaxy Homes. I also replied to the ****** review that you left us. I would love to be able to speak with you about your issues and why you are unhappy, and I will do whatever I can to assist. Sounds like these issues you are having are factory issues so they need to be put into the factory service department. The factory is separate from Galaxy Homes. We are the dealer that sold the home, but we are not the ones who built the home. Please give me a call tomorrow at ************. Again my name is *********************. I am very sorry that you are unhappy with your home purchase and I would like to do whatever I can to help. I look forward to speaking with you.

Galaxy Homes LLC is NOT a BBB Accredited Business.

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