We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Insurance

CrossCountry Low Cost Insurance Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Insurance.

Complaints

This profile includes complaints for CrossCountry Low Cost Insurance Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CrossCountry Low Cost Insurance Services LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      om 1-8-2025 I spoke with ***** at ************* though I think the business advertises under various names. I told her I only needed insurance temporarily to register a motorcycle I was about to sell. I asked her if it was okay. She said yes. I asked her how much money I would get back. She said it would be pro-rated. I even said there seems to be a 100 dollar minimum fee and she said no, it would be pro-rated. When I cancelled I got most of money back on policy which is great. She DID NOT EVER tell me of a non-refundable agent fee of $265. On the document I have attached (and this doc i never received a hard copy of until today, it does state broker fee is $265 and it is or is not refundable as circled, but nothing is circled. Also, the document s signed 9-1-2025, months from now. I Documents themselves are confusing with several different company names attached, DairyLand, ******, Buy-Online Insurance *************

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an existing SR22 policy with Dairyland insurance I received a text messages stating my policy with dairlyland needed paid to call this number and I did, when I called the person who answered identified himself as ****** ******* and advised me that my policy has lapsed today and I needed to pay it, ****** took payments as follows ****** to Cross country ****** to Dairyland ***** to Dairyland and ****** to cross country when realizing the amount I called them back asking why all this money was took out they told me it was reinstatement fees and ect, I called Dairyland directly through their website number and the dairyland representative advised me the only thing they needed were the payments made to them they dont know this cross country business or why they charged me 280 to reinstate and existing policy when trying to get a answer as to why they charged me ****** cross country began to hang up on me and become very unprofessional and cancelled my insurance policy even though I only wanted the fraudulent ****** refunded. Dairyland has been made aware of cross country through our calls and is escalating it.

    CrossCountry Low Cost Insurance Services LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.